Posted:
#1
So the only reason I signed up for them was to play in the covers freeroll.
I made a couple of deposits, it was a pain in the ass and they charge an "international fee."
Their customer support is the worst, if you send them an email it usually takes at least 24 hours to respond.
Well, here's the story and you can tell me I have a right to be pissed. I signed up for beted almost two years (again b/c of this site). They have changed poker servers I believe three times recently and now are on the same server as pokerfan.
I have a beted account jbrekel007 and a pokerfan account NoFanyHandle.
Well, feb 2nd they decided to ban both accounts and with no notice or explanation.
Now, some easy research would show that I never logged on at the same time with the two accounts and NEVER at the same table with the two accounts. I never did anything that could be deemed even close to shady. I've been emailing them for almost ten days and every email I get is a generic BS response like this:
Dear Valued Player,
Thank you for contacting us.
Unfortunately, there is nothing more we can do for you right now for your account is now being handled by our Fraud Department. We will just inform you if there is any changes to it.
Please feel free to contact us if you have any additional questions.
Sincerely,
CS Allan
Customer Support Representative
Customer Support Representative
Thank god, I didn't have any money in that account at the time b/c if they didn't gave me access to it when I didn't do anything wrong would be a complete crock. Its not just the fact that they banned me, its the complete brushing me to the side that pisses me off.
Anyway, no matter how this plays out, I am done with pokerfan....IMO, its a bushleague site. NEVER put real money into this site, if you wanna play the freerolls, cool but please don't give them a cent of your money.
