Bet Islands payout delays

The thing that concerns me is being lied to and having my emails being ignored by Jon who was so professional in his first and only email to me..i dont think i have been too much of a pain in the A$$, i have called a handul of times and sent Jon a couple emails but i have always been calm and respectful..i have lost far more money than i have won at Bet islands so not sure why they are choosing me to give the middle finger to.

ya thats the part thats disturbing.. the lack of communication.. i dont know if you remember nick.. he was a manager there for awhile.. its kinda taking a slight down hill turn after he left.. ireally hope all of this is temporary.. i like BI they are a good out.. i can deal with a drop in CS since nick left but the #1 thing that has to be done is get the payouts out on time

I agree the #1 thing a book should be concerned about is fast payouts..if people feel comfortable they will get their money then they will cut the book some slack in other areas..sometimes i will deal with Legends terrible lines just because they have always paid me fast and with no delay. I dont remember Nick but the name sounds familiar..my CR representative was Ben, he is also no longer with betislands, that scares me a little also because a change of staff is usually a sign of instability. I have a feeling that tomorrow i wont be getting any money either, but we will see..i will report what happens.

I received another moneygram payout for $700..not the $975 WU i was expecting but at least they gave me another payout.. I spoke to Kelly from customer service, she seems like a very nice lady..so far i have gotten two payouts totaling $1,400..it's not what i was expecting but it could be worse..at least they made the effort to make some payments.

Good to see you are getting payouts, piece by piece at least they are coming through. No questions being asked by Moneygram or Western Union? 

Europa,

I have never been questioned from western union or moneygram when picking up money...i have been blocked when making deposits in the past..the first time i was blocked i opened another account using my first, middle, and last name with a different phone number..that eventually got blocked..then i switched back to using just my first and last name but with a different address and phone number. It's impossible for them to stop people from sending money.

Jason, its good you are getting some money.  I still have received nothing.  Sent email to Jon and Ryan Friday.  I got a response from Ryan saying he would contact Jon and workout a payout via money gram and western union  I have 10 grand in payouts pending for a month now  I submitted a complaint to the OSGA today.  They respondes saying they have a good relationship with BI and already sent an email to Jon.  So we will see if that lights a fire under their behind or not.  I wll keep you posted.  If anyone else is reading I would strongly recommend not using this book right now. 

BETISLANDS IS STILL NO2 ON MY LIST AFTER HERITAGE.

I contacted betislands  to see when i can get my next payout, i was told i would not get another payout until further notice from upper management..when i asked for an explanation i was just told the same thing in slightly different words..she said upper management will contact you when you can get another payout...doesn't sound good.

Keep plucking along, Jason. GL! 

That the thing Europa, i shouldn't have to pluck along..this is sad when the offshore betting for Americans has denigrated this much to where this is seen as acceptable..there is a guy that posted in this thread name rarafromphilly who read about the problems im having getting my money and the other guy who has been getting delayed weeks..even after reading this rarafromphilly was singing the praises of betislands, thats just amazing that people could read about the things that are going on there and still continue to have a high opinion of them..i guess when the options are so few for us Americans peoples expectations are a lot less...or maybe there are just a lot of stupid people who are going to put up with whatever they have to just to get in the next bet.

I'm in the same situation and was told thesame this morning. I got a 2500 request in last sat and have over 4800 total and was told they have new upper management and my accounting is being reviewed and from there they will determine if I get a payout or not.

I'll post my chat this morning in a little bit when I get home

cuwgolfer,

They told you they would review your account to determine IF you get another payout??? they said IF?? not when?  this is getting beyond ridiculous now.

info: You are now chatting with 'Bob'
Bob: Hello, how may I assist you today?
me: Hello. I was told yesterday that I would have a wu and mg sent to me that I requested last sat. It has been delayed many days and they told me yesterday it would go out for sure. I wasn't contacted at all yesterday and live chat was down all night yesterday so I coukdnt get through to anyone
me: I have a wu and mg being sent to me and a wu to my fiance
nicholas: Are you there??
Bob: Well due to upper management they will decide when you will have you payments send to you.
me: What does that mean?
Bob: It means that upper management has decided to analyze the payments. The payments have been delayed until further notice.
me: That makes 0 sense to me. Can you have Ryan Rossi contact me? He has been helping me during this time
Bob: Sure wait let me see if he is available on chat for you.
me: Ok thanks
Ryan Rossi: Hello 
Ryan Rossi: How can I assist you today?
me: Hey Ryan
me: I'm confussed exactly what's going on with my payout stuff. I seem to be getting the round wheel about my funds
me: I was suppose to recieve a wu and mg but was told processor was delayed now upper management is looking over the funds??
Ryan Rossi: Let me clarify this for you.
Ryan Rossi: We are currently undergoing on managerial changes.
Ryan Rossi: These changes unfortunately are affecting our clients.
me: So customers arnt getting paid at all??
Ryan Rossi: Customers are.
Ryan Rossi: But your account has been placed under review.
Ryan Rossi: Along with several others.
Ryan Rossi: Management is simply trying to protect our clients and their money.
me: But why just mine I don't get it??
Ryan Rossi: Not just your account
Ryan Rossi: Several others.

me: It's not Like I am even a high stakes bettor
Ryan Rossi: Management is going to review each account and either deny or confirm payouts.
Ryan Rossi: You have nothing to worry.
Ryan Rossi: 
me: How can a Sportsbook deny payouts? I thought this was a good Sportsbook with a good review. Unfortunately, this conversation is changing my views a bit. And that is truly sad
me: It makes me worry just a bit when you say management may deny not to pay me.
me: So that does worry me unfortunately
Ryan Rossi: I understand your worry
Ryan Rossi: I am here to help you understand as best as possible.
Ryan Rossi: I am working around the clock to ensure everyone gets paid out.
Ryan Rossi: I personally apologize for the delay.
Ryan Rossi: Please do not worry, you will be paid out.
Ryan Rossi: Just after managerial review of your account.
me: But ok thanks for the info. Hopefully all goes well then I guess and ill let people know what's going on with the situation for betislands. I'll keep checking back for updates. Thanks
me: Ok thanks Ryan
Ryan Rossi: Make sure to always ask for me for this specific situation.
Ryan Rossi: I will always be willing to help you out or give you whatever info I have.
Ryan Rossi: I'm not here to give you the runaround.
me: Your the most helpful person here so that is why I asked to speak with you. Have a good one.
Ryan Rossi: I am the voice for my upper management team, so if you need to express anything or have any questions I'm the guy to ask.
Ryan Rossi: Again, I do apologize.

this is my conversation this morning

You are now chatting with 'Jack'

Jack: Hello, how may I assist you today?

me: hey jack. quick question. how long will it take for the new upper management to review an account?

me: i know there are alot of problems going on with betislands and was informed this morning but i just want to get the general time frame as to how long it will take for them to revieve my account because i am waiting on a few payouts

Jack: Probable 1-2 weeks they are looking at each and every account individually.

Jack: Thats a general estimate it could be shorter or longer depending on where your account is along in the process.

me: the funds are guaranteed to be paid though correct?

Jack: Yes sir

me: excellent. thanks jack. have a good one

Jack: You to

I received a payment about an hour ago for $975 WU..thats a good sign that things aren't as ominous as some if us were speculating they might be..if they were going under i dont think i would have gotten this payout.

I have some good news. Our checks are back up and running next week. I do apologize for the extreme delay in p2p payouts. We have been flooded with payouts since the checks went down and our processor can only process so much in a given day. All of these payouts are free of charge to you. 
 
-R

I hope those checks are back up and running as Ryan said they would be. I would like to get one :)   

havent contacted them yet today.

I contacted them..Kelly said the money orders were back andc i requested one for 3k..only down side is they wont be sent until next monday..a week seems to be a long time foe some money orders to be sent..hope it's all back to normal, time will tell.

i just talked to them also. 2500 is getting sent via check today and i will get it friday. ive never recieved a check before from them so hopfully my bank doesnt give me crap. they said their checks are sent from the us so that is nice

[Quote: Originally Posted by cuwgolfer] i just talked to them also. 2500 is getting sent via check today and i will get it friday. ive never recieved a check before from them so hopfully my bank doesnt give me crap. they said their checks are sent from the us so that is nice [/Quote

Interesting that i requested my check before you today and they told me it will be sent next monday..they told you that you wull get yours this friday..hmmm