Bet Islands payout delays

I tried requesting a $3000 payout and was told there would be delays..i was told to email Jon to find out my options..has anyone else had this problem?

WOW, 1ST TIME I EVER HEARD OF A DELAY. I'VE NEVER HAD A PROBLEM WITH THEM BUT IT'S BEEN AWHILE SINCE I USED THEM,,,,,,,,,,GL JASON

I may be wrong, but I think they have weekly/monthly limits on how much your payout request can be. The customer service/live chat on their website should be able to fill you on on specifics...

It started with them telling me on monday morning that  couldn't get a check for $3000 because of complications related to hurricane sandy..they told me they would send P2P starting the following monday..so today i called to see if i could find out which days the money would be sent and i also wanted to see if the guy i spoke to on monday knew what he was talking about..in all my years of betting offshore i've learned not to trust what any of them say..well today i was told there were delays and i had to email the main guy Jon and see what available options are open to me, i have not heard back from Jon and when i went to live chat a lady named Kelley told me she knows nothing about it and only Jon can help me with this matter. It's only beed 1 day and im sure betislands will get me my money but it's just frustrating that this sh*t happens as much as it does, nothing ever seems to go smoothly..its even more frustrating this year because im down about 12k for football season and finally hit a winning streak and i just want some damn money in front of me again lol.

Aren't these guys the best in the business, when it comes to payouts ?

Aren't these guys the best in the business, when it comes to payouts ?

I spoke to Jon from betislands and he apologized for the delay and will send the money P2P over the next couple days..sounded like a very nice guy and took care of things quickly. I was never really worried about the money but i just dont like hearing the word delay when request a payout

As i mentioned in my previous post i spoke to Jon yesterday and he said he would send two P2P today and one on Friday for $975 each..I called a few mins ago and they dont have any money for me..im not on the payout list. Maybe im on the deposit only list at Betislands.

 after emailing Jon i got a call from customer service telling me they could send me $700 via moneygram, which they did. I know most of you reading this dont give a garbage one way or another but i think since i started a thread mentioning the fact they were having a delay in payment i should follow up on the situation.

 after emailing Jon i got a call from customer service telling me they could send me $700 via moneygram, which they did. I know most of you reading this dont give a garbage one way or another but i think since i started a thread mentioning the fact they were having a delay in payment i should follow up on the situation.

I agree jason and i am very interested

Europa,

Only a few times in the many years of playing offshore have i ever been asked why im receiving or sending money..i just tell them i have some business i take care of out there..nobody has ever followed up with what kind of business, i think they figure out by the vague way i answer the question that i dont really want to talk about it.

I requested a payout of $5000 for consecutive weeks over a month ago and I haven't received anything.  All I was told is that their are delays because of hurricane Sandy which I think is crap at this point.  I was told twice last week I would get a western union and received nothing.  I was also told by Ryan 2 days ago that he would process one and still nothing.  I emailed Jon and all he said is they are doing their best to get payouts out.  This book has taken away my half point and cut limits without telling me because I won money.  When I call nobody is allowed to help me but Jon or Ryan because I am labeled a sharp player so I don't get answers.  I am giving them through the weekend then I will submit a complaint to the OSGA for help.  I used them last year for the first time and received my payouts without so I don't know what has changed.  They cut my limits last year as well.  

CFBLMONSTER,

Doesn't sound too good, and im surprised to hear your situation because until this week i have only heard good things about betislands payouts. I talked to the boss Jon on Wednesday and he told me i was going to get three $975 payouts between thirsday and friday..i got a $700 MG payout last night and when i called today i was told they might be able to get me another $700 payout today..on one hand im happy to get some payouts but the bottom line is it doesn't look like im going to get what Jon told me i was going to get. I have been getting my behind kicked this year so this issue is pretty annoying..i wish there would have been delays on some deposits that i sent and lost, but that never happens, only delays with withdrawals. Im hoping this is just a temporary problem caused by a processor or something of that nature but it has to raise some eyebrows when the boss tells me im getting a certain amount of payouts and he doesn't come thru for me..we will see what happens in the coming days..i will update what happens with me.

I spoke to a guy from customer service who said the delays were caused by the hurricane and not being able to send out checks caused delays..he said there was a limit per day on how much they could send to clients thru western union and moneygram..They have a good reputation for paying so i think they deserve the benefit of the doubt for now, im going to back off for a few days and call them early next week and see if things are sorted out. I will update this thread then.

THis rattles me some, rarey ever read anything negative with Bet Islands.  I play a ton there and frankly with website issues lately, drop calls, I reallyhope they are not under some new management or something.  Has been a flawless book in my opinion for a few years now.

FWIW, I will take Jon and betilands over a prick like Tony at 5Dimes.

There are not many options for US Players these days, but betislands remains at the top of my list.  Remember, betislands is a recreational sportsbook with a $2,000 wager limit offering reduced juice -108 lines. 

There is no defense for the system failing a couple times over the last month.  But keep in mind, with the NCAA FB and now NCAA BB heating up once again, this is a very busy time in this business.

If you feel you are not getting the best service, remember the CS Reps are not robots.   There are times during a day when their  work load is larger than normal so sometimes the service may be a more "get to the point" than the standard friendly CS at Betislands.

I used betislands for the first time last year and didn't have any problems - I actually liked their book despite the low limits.  I have used numerous sportsbooks over the years and never experienced this.  Not sure what everyone else experiences but when I call I am told only Jon or Ryan can help.  My main struggle is not getting answers and being told false information.  These guys have told me 3 times the past 2 weeks that money would be sent via wu/mg.  During this time they also cut my limits and got rid of my free half pt with no communication.  I am not sure what is going with this book but it isn't right.  Tried calling again yesterday and sent an email and still no response.  My next step will be the OSGA - maybe they can help with this.  With the amount of money I have in there it will take months to get it out at this rate. 

I called customer service and a guy named Bob answers the phone..i tell him that that last monday Ryan told me i would be getting payouts on December 3rd and i was just calling to verify im on the payout list for today..after putting me on hold for a minute he comes back to tell me my payout has been delayed until tomorrow..of course i ask the reason for another delay and im told to hold again because he said he doesnt want to guess what the reason is(thats nice of him). Im told the reason for the delay is that they reached their daily limit for WU and MG payouts..i then tell him that i was put on the list for a December 3rd payout last monday, i was on the phone with Ryan when he was 'supposedly' putting me on the list..he cant really answer that and tells me i will be getting a payout for $975 tomorrow, i thank him but tell him that i have a feeling i will call back tomorrow and hear that i have been delayed again, he tells me he seriously doubts that and tells me not to have feelings LOL. The book that prides itself on having the fastest payouts in the industry is beginning to make a little nervous now, if i had been winning this year or at least holding my own i could deal with it better, but i have had a bad football season and i need this money...i guess i just have to wait and see tomorrow.

keep us posted jason... have you recieved anything besides 700 ??

No i havent woodsys, $700 is all i have received so far..as i mentioned in my previous post im supposed to get $975 tomorrow, but i will believe it when i see it. I find it interesting that there are not more complaints, there are a lot people in these forums that play with betislands but besides myself i have only seen 1 other complaint..there have been well over 500 views of this thread yet very few responses which would lead me to believe these payout issues are not widespread or there would be plenty more people sharing stories. I have no idea whats going on.

i hear ya.. i wouldnt be too concerned about actually getting paid..but it definately has to be irritating that it doesnt seem like they are living by their word,, i am a big supporter of BI and actually have never had a payout problem.. but that being said, something fishy is going on over there..i just hope they get it straightened out soon..i have seen a couple of slow pay complaints also at another website..they have prided themselves on their payouts... its how they have earned their respect .. so i dont get these delays