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laptop and wireless internet connection help!!

Forum: Technology
Author: [Technology] Topic: laptop and wireless internet connection help!!
gimmedempoints PM gimmedempoints
Joined: Jun 2008
Posts: 1508
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Posted: 9/6/2012 1:03:01 PM
Purchased this laptop a couple weeks ago http://www.amazon.com/Dell-Inspiron-i15R-2632sLV-15-Inch-Laptop/dp/B0081YPYE4/ref=sr_1_6?ie=UTF8&qid=1346950750&sr=8-6&keywords=dell+inspiron+15r

Turned it on and my Motorola wireless router is connected and found it with "excellent" connection, but I'm not able to go on the internet at all. Page needs to be refreshed 4-5 times before anything comes up. A computer buddy of mine looked at it for 3 hours and he couldn't figure it out. He took it home, and it immediatly connected to his wireless network. I've had friends and family use their laptops and smartphones on my network with ZERO issues. We even tried connecting the internet directly to the laptop (it's currently plugged into my desktop) and still nothing works. We tried setting up a new network and that didn't work either. 

Lippsman PM Lippsman
Joined: Feb 2001
Posts: 82208
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Covers Linesmen
Posted: 9/6/2012 11:05:22 PM
The dirty little secret is some hard just does't work well together.  I'll bet that if you get another router it will work just fine.  
KktdocT PM KktdocT
Joined: Jan 2006
Posts: 65779
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Posted: 9/7/2012 11:15:29 AM
Uninstall the software for your wireless card.  Go to the manufacturer's website and look for their software again, re-install.
jackjaffee PM jackjaffee
Joined: Apr 2005
Posts: 8856
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Posted: 9/7/2012 11:26:52 PM
Some things to try if you haven't already:

It says the wireless is an Intel Centrino Wireless 2230, 2x2 bgn, like KktdocT said, look for an updated driver on that first and update.

Is the wired network card a realtek or broadcom (most likely one of the two)?  If so, see if you can update that as well.  That not working is odd and could be something with your network configuration on the machine.  Did your computer buddy clear out the IP address, DNS and ARP caches, and stuff like that?

Also, see what the router signal is set to (g/n/mixed).  Sometimes that creates issues with some wireless devices depending on what that is set to.

And lastly, if all else fails, get a different router.  I had a realtek network card that wouldn't work with a netgear router back in the day no matter what you did.  Like Lipps said, sometimes this garbage just isn't compatible and doesn't want to work together like it should.
gimmedempoints PM gimmedempoints
Joined: Jun 2008
Posts: 1508
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Posted: 9/17/2012 12:37:27 PM
Thanks guys...after I posted this, I just decided to spend the $55 and got a new router, and the free modem from my cable/internet provider that was better than what I had already. Hooked it all up, and was surfing the web in about 30 min. 

Thanks again for the input! 
johnbs PM johnbs
Joined: Oct 2008
Posts: 830
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Posted: 8/27/2013 11:40:14 PM
Still go through this thing Every now and then
Forum: Technology
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