Ultimate Bet customer service is awful

I normally play at Pokerstars, but was playing under a friend's account 2 nights ago at Ultimate Bet.  It was a $35+3 tourney, and it froze about 45 minutes into the game.  I knew it wasn't my computer because I was able to navigate their site as well as the internet with no problem. 

 

I have sent them numerous messages with all the pertinent info, and they have even acknowledged that the tourney I was in did indeed freeze up and that that were reviewing the accounts to determine the refund.  They said not to worry as my money will soon be refunded. 

 

Problem is, they should have resolved the issue that night like Pokerstars would have done instead of still failing to do so after 2 days! I think they were just waiting to see if I got tired of fighting for my money so they could just screw me over. 

Also, today on Saturday, they twice gave me the run-a-round.  First they told me my money would be in my account within the hour.  I called them back 3 hours later after they failed to produce, asking them why the delay?

 

They then assured me my money would be refunded within 30 minutes, and that they apologize for the inconvenience.  3 hours later, the money is still not in my account! 

 

Now I'm going to use up the remaining $50 or so in my account and try to turn it into $500 and cash out.  Either way, I'm done with that crappy site. 

 

No surprise now as their shady affiliate, Absolute Poker, looks to have cheated their customers with an inside hack job as mentioned in an earlier post.

ub sucks

they are the parent comp of absolute poker and u know what happened there

poker stars and full tilt are the only place i will ever play online