PokerStars software mistake - wrong player paid (free site)

This just happened to me playing in a tourney on the PokerStars.net free-roll site.  It was play money, but still.....

 

Long story short, not to get into the hand....there were 4 diamonds on the board.  I had Ad, giving me the high flush.  In short, Pokerstars software awarded the pot to a player with a straight!!

 

Granted, this was at the free roll, play money site, but damn....  Makes one think about if this were to happen on a real money game.  It's dissappointing as well, as I thought Pokerstars and FullTilt were the best.....

 

I emailed and told them what happened....we'll see if I get a response.  I actually told them that this throws up a huge red flag if I were to ever to think about making a deposit and playing for real. 

Not to go on about this, but I would have to imagine they use the same software for both the free games and the real money games.

that site where you were playing at is their TEST site if im not mistaken even tho i agree with you that something like that should not happen regardless

as far as online poker is concerned you are taking somewhat of a chance but i think pokerstars is the best online site to play on .I never ever had a problem cashing out some decent amount checks and there customer service is second to none but i play more livelately because i can make better money live .I will be curious to what there response will be  gl mwc      

Maybe you looked at it wrong.  Did they have a straight flush?

Pokerstars responded (they have very good customer service):

 

 

They go onto say that I can use the a "hand history" feature if I register at the pay site.  Everything (of course) is about the pay site for them.  Not going to do it, sorry.

 

Was it Omaha?  because that would be correct if it was.   You should post the hand here.