JUSTBET Isssue Resolved - my bad

I have gotten recent calls offering 100% last few weeks and I needed a third book, so I bought back in 300.  After money was deposited I realized my bonus was not added, so I called and talked to some guy and he said he would take care of this.  I was pressing the deposit, because I had the bonus in my back pocket to play with and lost it and went last night to bet the bonus on the late game and it wasnt there.  I called and they were closed for the night and turned around and called this morning and they werer closed again.  I finally got a hold of them and they told me they will not honor my deposit.

My and extension 310 were in a normal conversation, until she told me the manager would not give me my bonus and will not.  I asked to speak to the manager and she said she is the last person to talk with and no one higher will talk to clients.  She counteroffered with if I deposit today she will honor my last deposit and this deposit and I said why would I deposit again when you wouldnt honor the first one???  She goes on to say she is busy and has to go and hangs up.

 

I call back and talk to a gentleman and he says there is no manager there and tells me he can get me 30%.  I told him that was a start but I was still looking for my 100% that was promised.  He understands everything and I told him if they can play that game and screw me then I can do the same and put stop payment on it, but as my previous account shows, I have been loyal and not done that and dont believe in it.  He comes back and said due to manager discretion we closed your account.  this come out of left field as the guy was polite and everything was working.  He hangs up and I call back and talk to another rep and they said your account was closed and I asked Why???  He quotes "Due to manager discretion" bye....

 

This is a shit book, so stay away far away....

 

The only thing good at this book is Stephanie Wynters and she is a class act and should be working at a lot nicer book and deserves better than this grade F book.

So what happen to your 300 dollars deposit were you able to withdraw it out or they just kept it. 

No refund

I bet of it on late MLB game and was putting my free play on Philly last night but it wasn't There

I was also looking to use them as my 3rd book.  I don't know about losing your whole deposit like that. They are sitting on that rollover requirement, you came across as a bonus seeker.

Don't get mad at me, I am just trying to make sense of it  

They are absolute garbage....They changed a NFL draft future bet I made after the fact...Try sportsinteraction, they have always been good for me.

 

No feelings, but I had bought in with them for a few k since the beginning of the year and had no issues and hadnt bought in with them since nba playoffs and they started calling and sending emails offering 100% on deposit and that was the only reason I bought in.

I would not recommend them to anyone after this.  Stephanie is usually very helpful, but wasnt in today and the 2nd guy I talked to was a lot more polite and I thought he was getting it resolved.

 

After my bonus was not in there Sunday I called back and the guy said he would get it and I didnt bother it until I had my money in play and wanted the extra to throw on the phils and it wasnt there that is when I called but they were already closed for the night.

Betjam was a hand above everyone else with the exception of pinnacle several years back..

BetJamaica set the bar pretty high. Scotty was great to deal with. Do you have anything against 5Dimes ? Tony is a big prick but the sportsbook is great.   

I was definetly getting ready to make a deposit into this book now I probaly will not.  You should post what your account number was with Justbet on here and hopefully they can give a response on here to you.

i emailed stephanie personally as she was always the most helpful, but regardless now after those people did that to me, I will be done and for them to close my account out is laughable..  All in all I have lost bout 4 dimes with them since the start.

My biggest beef with them is thier 15 day hold on all credit card deposits meaning you can't withdrawl for 15 days, that the most low rent shit I've seen all my years of gambling,

Happy Hump day!
Hello Payne, you know if you would have given me the chance to assist you I would have.  I know customer service is capable as well... but I am a softy for ya.  I can't bail you out my friend on this one though.  This is what I am getting from this end:
You made a $300 deposit (thank you)
lost your money a few days later on mlb plays
with no balance, asked for the bonus that you should have asked for at the time of deposit (players sometime dont take the bonus at the time of deposit...just in case they win, they can cash out right away with no rollover restrictions and if they lose, they call in to claim it to have playing money.  That is why we issue free plays at the time of deposit only and no free play was claimed.
The clerk was asking you to make another deposit and she would give you a bonus for both deposits (meet in the middle).  They say that you were very hostile and called the clerk many names (bad boy) you then threaten to charge back!!! :( at that time, company protocol is to close the account of anyone threatening to charge back. Try not to do it...all sportsbooks are connected to iovation, when you charge back in ONE book...all other wont accept your credit card deposits (and they wont even tell you that that's why).   
Personally... very sad to lose you as a customer. Your account balance was at zero at the time it got closed. A screen shot/s can be provided. Let me know if there is anything else I can do for you Payne.

You always say this, I even gave you a contest prize last time with out the consent of Covers.
I know that we are not perfect but hear both sides before making decisions. I am here for you guys for ANYTHING you need.

If Wynters is correct on this story, you Payne is completely wrong bashing them on this forum. There's always 3 sides to a story though.

In this industry a 15 day hold on your money (from the time you deposit) is normal WITH first time credit card deposits ONLY.

Plus side:
JustBet is one of the VERY few books that takes credit cards for brand new customers :D
HAPPY FOOTBALL SEASON TO ALL. GL

There are two side Stephanie...I asked for my bonus Sunday night.. I never received It and called Monday night to try again bit you were closed. I never called her bad names and yes I told her if she is going to screw me.

Then I can do the same canceling my deposit..... meeting in the middle is not offering me a double bonus when u never gave me my initial one. Stephanie look at my account.... how many times have I not took the bonus as I always take the bonus And for customer service like I said Your the only thing good at the book but u were off.

Then I can do the same canceling my deposit..... meeting in the middle is not offering me a double bonus when u never gave me my initial one. Stephanie look at my account.... how many times have I not took the bonus as I always take the bonus And for customer service like I said Your the only thing good at the book but u were off.

and for the title....it shows me they can over ride anything bc i never changed anything

i agree blueprint....

 

its crazy how they can go in there and edit the title and make up stories...

 

there are always two sides to a story and why would the customer try to tell fellow gamblers to stay away, but justbet say come on dwon???

I asked for the bonus shortly after depositing sunday at 630 central, then called monday at 7 central and they were closed and called back around 9 central before the phils game to get it and they were closed...  I had around 400 in at 9 pm monday and let it ride on the giants...

I would have never used them if I knew they wouldnt honor my bonus

if they can change the title, there is no telling what they can do with what i am writing....been here around 6 years on covers and never knew this

 I just opened an account with them on  8/9/11 and I couldn't have been treated any nicer from Danny or Scott.