All Forums | Gaming Industry - US

5 Dimes Sportbook

...

Participants:

Posts: 37

AustinSharp

Prospect

Joined: Jan, 2014

Posts: 100

Posted: Jan. 2, 2017 - 6:45 PM ET #1

Horrible customer service, nightmare when trying to cash out

XIaggie

Banned

Joined: Sep, 2011

Posts: 1559

Posted: Jan. 2, 2017 - 6:50 PM ET #2

Quote Originally Posted by AustinSharp:

Horrible customer service, nightmare when trying to cash out

I have bookmaker they constantly send me checks that WellsFargo wont' cash its all books.

I just do MG now.

ctk555

Prospect

Joined: Aug, 2012

Posts: 364

Posted: Jan. 2, 2017 - 7:01 PM ET #3

wells fargo is terrible. get a new bank.

2Team_Parlay

All-Star

Joined: Sep, 2010

Posts: 10330

Posted: Jan. 2, 2017 - 7:03 PM ET #4

Bitcoin!! Checks?? U people are living in the dark ages

bpickin

All-Star

Joined: Feb, 2010

Posts: 13189

Posted: Jan. 2, 2017 - 7:06 PM ET #5

I have never had a problem cashing out. If you need assistance do live help. Their site has gotten better and better and much more user friendly.

saintsfan1977

Prospect

Joined: Dec, 2013

Posts: 346

Posted: Jan. 2, 2017 - 7:07 PM ET #6

Quote Originally Posted by 2Team_Parlay:

Bitcoin!! Checks?? U people are living in the dark ages

This.

bpickin

All-Star

Joined: Feb, 2010

Posts: 13189

Posted: Jan. 2, 2017 - 7:09 PM ET #7

Checks come in from Canada but are in us funds and clear next day every time. Best book around. I was using a different book for the last 25 years and just switched because The service was going way down and since I have been with 5dimes for a year I couldn't have been happier.

bpickin

All-Star

Joined: Feb, 2010

Posts: 13189

Posted: Jan. 2, 2017 - 7:11 PM ET #8

Quote Originally Posted by Sabanesque:

5 dimes puts a limit of $3000 on cash outs. Sucks.

Yes this is a small detail that sucks, but the truth is I feel much safer depositing $3000 then $8000 or $13000 on any given day. I get my checks sometimes 2-3 days after withdraw.

bpickin

All-Star

Joined: Feb, 2010

Posts: 13189

Posted: Jan. 2, 2017 - 7:12 PM ET #9

My other book used to send me money orders which is great, but their service has gone way down and they are treating loyal veteran customers like crap... taking perks away all of a sudden out of nowhere... bs

Steal

Captain

Joined: Nov, 2008

Posts: 8435

Posted: Jan. 3, 2017 - 11:57 AM ET #10

all my credit card (3 cards) info got stolen because of them in the past week.

concavecapital

Veteran

Joined: Sep, 2012

Posts: 4815

Posted: Jan. 3, 2017 - 9:50 PM ET #11

Me too. My bank keeps calling me about fraud activity This is bogus. Been with them 6 years.

jdr016

Banned

Joined: Aug, 2006

Posts: 6591

Posted: Jan. 4, 2017 - 6:26 AM ET #12

Yup. The one credit card I use on 5Dimes (with Citi) came up with a fraud alert yesterday. The rep with the fraud department told me someone out in California tried to use it.

FDeezy

Prospect

Joined: Feb, 2007

Posts: 460

Posted: Jan. 4, 2017 - 5:25 PM ET #13

I've also had fraud on 2 cards within the past couple weeks shortly after using them to fund my account at 5 Dimes

themaceo

Veteran

Joined: Dec, 2008

Posts: 2492

Posted: Jan. 4, 2017 - 6:02 PM ET #14

just got called today someone got my card info in Jersey charging stuff

bpickin

All-Star

Joined: Feb, 2010

Posts: 13189

Posted: Jan. 4, 2017 - 7:31 PM ET #15

I had fraud also a week or 2 ago. Their credit card server must have been hacked. I hope they straighten it out soon. I the meantime I have been cashing out every 10 days or so no problem. I'm just a little nervous going forward about using a new card... my credit card company all ready sent me a new card...

rarafromphilly

Veteran

Joined: Aug, 2010

Posts: 3284

Posted: Jan. 4, 2017 - 11:48 PM ET #16

BITCOIN

jdr016

Banned

Joined: Aug, 2006

Posts: 6591

Posted: Jan. 5, 2017 - 8:30 AM ET #17

Quote Originally Posted by rarafromphilly:

BITCOIN

I always use Bitcoin for payouts. Not always for deposits. Credit cards are quicker and less fees. Between the 3.75% fee that Coinbase charges and the 3% fee my bank charges for ACH International transactions. I pay 6.75% in fees on any Bitcoin deposit right now.

It really sucks that Circle stopped processing Bitcoin transactions.

rarafromphilly

Veteran

Joined: Aug, 2010

Posts: 3284

Posted: Jan. 5, 2017 - 10:52 AM ET #18

Quote Originally Posted by jdr016:

It really sucks that Circle stopped processing Bitcoin transactions.

yeah,they some haters over at Circle.

binka34

Captain

Joined: Jun, 2006

Posts: 6704

Posted: Jan. 7, 2017 - 1:20 PM ET #19

been with them for a long time

had a charge from western union on the 5th

did it post to your account and did you get your money back?

Otops

Veteran

Joined: Dec, 2005

Posts: 2377

Posted: Jan. 12, 2017 - 11:53 PM ET #20

WoW! I had no idea other people were getting hit with the fraudulent charges too! As I just posted in another thread, I was hit for a total of $2200 in fraudulent charges. Very, very inconvenient and 5Dimes and myself have mutually separated after more than nine years.