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OK.. I need help from anyone who understands computers...

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Captain
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Posted: #1
So... I am on my work computer now, but my home computer (which is only 1 1/2 years old) won't boot up.... it looks as though Windows is starting and then I get a blue screen that says:
 
STOP: C0000218 {RegistryFileFailure}
The Registry cannot load the hive (file):
\ systemroot \ system32 \ config \ SAM
or its log or alternative
It is corrupt, absent, or not writable
 
Anyone have any clue how messed up my computer is?
Also, I was thinking about taking it into The Geek Squad or something... anyone had any experience with them... good? bad?
 
Any and all advice MUCH appreciated!!!
 
Thanks
 
 
 
Captain
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Posted: #2
Have you tried doing a System Restore yet?  Go into Safe Mode and if you have System Restore on, you should be able to go back to a point before the corruption of the registry.
 
 
 
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Posted: #3
or try booting from the windows cd and try the repair
 
Covers Linesmen
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Posted: #4
Yes, repair is the way to go.  Registry hive problems are a bit dicey.
 
Captain
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Posted: #5
Quote Originally Posted by jackjaffee:

Have you tried doing a System Restore yet?  Go into Safe Mode and if you have System Restore on, you should be able to go back to a point before the corruption of the registry.
 
 

Thanks, but it won't even let me get there in safe mode... when it gave me that option, I tried, but it gave me the same screen....

 
Captain
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Posted: #6
Quote Originally Posted by Lippsman:

Yes, repair is the way to go.  Registry hive problems are a bit dicey.

 

Thanks KQC and Lippsman...

I will try that when I get home.... so, I just put in the windows disk and restart the computer? Will it then give me the option to repair...

sorry, but I have never done this before

 
Veteran
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Posted: #7
yeah, when you have the cd in while the pc is starting up, it should recognize it and ask if you want to boot from cd-rom.  from there iirc, it'll give you a few options.

do you remember what you were last doing/latest pc activity prior to receiving this error?
 
Captain
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Posted: #8
nothing really different than usual... just checking email and on covers... I shut the computer down and then when I tried to turn it on a few hours later, this happened...
 
 
Captain
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Posted: #9
try this page:
 
 
The guy basically copied the MS Support article for Step 3, so if you want to get the real article go to the MS site and do a search on the stop error.
 
 
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