Does anybody know of a good site for tech support?

I recently bought a Dell Dual Core 1.8 with 1 GB of memory and numerous other goodies. The system worked fine until I bought a CX5000 all in one system and at the time of hooking it up added the Fox Mozilla browser plus numerous add on buttons. The problem is shortly after installing the all in one epson, both my DVD player and DVDRW, are disabled. I know the problem is not physical because I did the complete Dell Diagnotics on my system last night. Everything is working fine. Microsoft tells me it's a conflict with an Add-on buttons, the Fox browser and the all in one epson. I downloaded the latest device drivers from Dell, Microsoft and Epson...which did not correct the problem. The error is numbler 39, that probally does not help to explain much. When I go to my device manager, it's tells the system cannot recognize the device drivers for both the DVD player and the DVDRW and they both have that annoying little yellow triangle on them.

 

 

     Anybody knows a site on the net where some UBERGEEKS could tell what to do. I probally will just have to completely get rid of the Fox browser and the epson and reconfigure the system back to the original. Shade of COMPCRAP where if you added anything new to the system the whole thing would completely break down. Thanks. I need some kind of patch. OR it's System Restore Time,

i don't know if there are any UBERGEEKS at this site

but this is usually the first place i go to

 

Thanks for quick reply, NFL. I will check them out. They look like the Real Deal.

Thanks Tuxman. Finally did the sensible thing and called Tech Support in India. The Tech remote controlled the fix. WOW. I finally can go back to watching Movies on my DVD and play games.

 

did this tech explain how he fixed your computer ?

you should have asked, if there is a next time

 

call me paranoid,

but i would never let anyone have remote control of my computer

 

run a virus and spyware scan

check  for keyloggers, etc

Yeah, I know NFL. At some point in life you're gonna let someone control you. I figure if someone has so little a life that he or she get their jollies playing with someone computer, well.... The Tech from India went into my Registry Edit and reset my initials settings. Then rebooted the computer. I saw everything he was doing but you are dead right if he had wanted to plant a worm or other virus I would not have a clue. I ran CA virus scan last night. Nothing showed up but some of these geeks are deadly good. His supervisor was over his shoulder watching his every move because I wrote up a great write-up on his work and professionalism. I forgot to thank him for stealing my Job. Maybe next time

We do a great deal of our repairs by remote now.  It's becoming a standard.  It's easy on us and we will pass the savings to our customers where we don't have to go to them or they don't have to lug thier computer to us.

 

Most of these programs are powered by Citrix.  So there is nothing underhanded going on. 

 

Glad you got your problem fixed.  And it was wise to do a scan of your computer after.  Although a virus scan may not pick up a spyware trojan.