Computer question for Lippsman

Question

I see that people page you in the tech forum and I know this is the wrong forum  feel free to move after hopefully you can help.&#xD;&#xA; &#xD;&#xA;I have a friend who has cable modem @ home. She uses a desktop ( windows XP ) Keeps losing connectivity and then getting booted offline ( within 5 to 10 minutes she says.)&#xD;&#xA; &#xD;&#xA;provider has replaced modem 3 times, to no avail. &#xD;&#xA; &#xD;&#xA;She said she can see the connectivity monitor go from max bars to no bars as she is online.&#xD;&#xA; &#xD;&#xA;When her daughter plugs her laptop into the signal ( vista ) she can stay online all day-all night.&#xD;&#xA; &#xD;&#xA;I had her disc cleanup and de-frag ( the extent of my knowledge )&#xD;&#xA; &#xD;&#xA; &#xD;&#xA;ANY SUGGESTIONS?

FirstAgain · Answer

I see that people page you in the tech forum and I know this is the wrong forum  feel free to move after hopefully you can help.&#xD;&#xA; &#xD;&#xA;I have a friend who has cable modem @ home. She uses a desktop ( windows XP ) Keeps losing connectivity and then getting booted offline ( within 5 to 10 minutes she says.)&#xD;&#xA; &#xD;&#xA;provider has replaced modem 3 times, to no avail. &#xD;&#xA; &#xD;&#xA;She said she can see the connectivity monitor go from max bars to no bars as she is online.&#xD;&#xA; &#xD;&#xA;When her daughter plugs her laptop into the signal ( vista ) she can stay online all day-all night.&#xD;&#xA; &#xD;&#xA;I had her disc cleanup and de-frag ( the extent of my knowledge )&#xD;&#xA; &#xD;&#xA; &#xD;&#xA;ANY SUGGESTIONS?

FirstAgain · Answer

Not just for Lippsman, anyone who is computer savvy and might have suggestion, it would be appreciated

FirstAgain · Answer

anyone

Lippsman · Answer

You say her bars go from max to nothing.  That sounds like she is using a wireless card instead of a wired card.  A wired card would not show signal strength. Are these bars on the cable modem or is it on the computer?&#xD;&#xA; &#xD;&#xA;She may need need to replace her network card.  At least that is what is sounds like. &#xD;&#xA; &#xD;&#xA;Give me some more info

FirstAgain · Answer

from what she has saidwindows xp homebars on bothshe doesn&#x27;t know if there is a card but there is a "thingy" in the uSB port ( that wasn&#x27;t there before the last modem arrived )I told her to work with tch guys but she said they just keep sending out new modems

Lippsman · Answer

Sounds like they put a USB ethernet adaptor on her computer. Tell the tech guys to put another ethernet adaptor on her computer.  Perferable that it&#x27;s internal.  &#xD;&#xA; &#xD;&#xA;You say her daughter plugs her laptop into the signal.  Does she use a cord that goes from her computer to the modem?  The same cord that goes to her moms computer?   Or it it wireless?

KQC · Answer

Lipps... in his other thread, he mentions the daughter hardwires the laptop into the cable modem.Your advice of using an internal NIC card is a good one.

FirstAgain · Answer

Thanks for the help and suggestions gentlemen

I went over to her house to get first hand knowledge of what was going on rather than through the telephone.

I boot up computer, get on line, and sure enough signal fades and disappears.

Mom calls daughter down with her laptop, daughter comes down and I don't have a signal

Daughter then informs us that she forgot to bring the Ethernet cable down that she had been using downstairs

Mother was tempted to throw the child out the window

Daughter knew mom was having problems, but never mentioned that when she got online ( and stayed online ) she was using her own personal Ethernet cable.

Mom went out got new cable, and all is well

Lippsman · Answer

Oh for the love of.........&#xD;&#xA; &#xD;&#xA;Anyway,&#xD;&#xA; &#xD;&#xA;Glad things worked out for you.

jackjaffee · Answer

Sounds like the typical over the phone call where they leave out some huge detail that turns what should be a 3 second call into an ordeal.

Computer question for Lippsman

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