Posted:
#51
Danica almost knocked out early. Still in the race ... Damn!!!
Danica Patrick Prop - Need your insight
Posted:
#56
Well this wager turned out to be a shit show! Here is the final outcome.
Bet365 graded it as a "loss". When I emailled them about it they sent me reply saying its was graded correctly and is a "loss" ( I'll copy the email to this forum after.
I then called them directly, explained what happened to 3 agents on the phone. Each time I explained to them that I had clarified my wager with a CSR before placing the wager they were stunned and transfered me to the "next level"
Finally I got to someone who could help in the resolution centre. They acknowledged that there was an error in the direction I was given by the CSR and that the wager was infact a "loss" however, as a good will gesture they would honour the wager at what would have been the odds of 1.44 ( not 2.62 ) and ad a $100 bonus with no restrictions as a sorry for poor customer service on their end. Basically I was told that I did everything right by asking for clarification prior to placing the wager but that I was given incorrect info and that this would help them train new employees regarding what can happen if they give out incorrect info to customers.
In the end I got $300 x 1.44 = $432 + $100 Bonus = $532
Not as good as the $787.50 I was suppose to get.
On a side note, I tried to get them to honour the original wager but they said they could not do this as the wager was gradded correctly as a loss but they understand that I tried to get clarification and was guided to the wrong side.
They said I had 4 options:
1) I could accept their offer
2) They could void the wager as they have a clause in their terms & conditions giving them to right to do this should I have been given incorrect info ( which I was )
3) Not accept their offer and leave the wager a "loss" ( which would be dumb )
4) File an appeal with IBAS and file a resolution claim which could take up to 4 weeks to even be reviewed. The likely outcome would be to either void the bet or honour the wager at the correct odds of 1.44.
As I don't want this to drag on any further I took Option 1. My account now has $532 ( this has been confirmed )
What an ordeal
Posted:
#57
This is an email in response to your recent query on the settlement of bet ref: JA07662370II.
In explanation, The wager struck was (finishing position) - Higher than position 17.5 , this means that the selection you picked would have needed to have finished overall in 17th position or higher in the race to have gained winning returns.
Unfortunately, as I am sure you are aware, the selection you picked - Danica Patrick finished the race in an overall position of 38th.
The full result can be located:
https://www.sbnation.com/nascar/2012/2/28/2830096/daytona-500-results-2012-jet-dryer-explosion
Due to this final finishing position, your bet has been correctly settled as a losing bet.
Thank you for raising the query, we always try to explain any requests in the full. Hopefully this resolves your query.
If you require any further assistance in regard to this or any other matter, please do not hesitate to contact us. Our team are available 24 hours a day by Live Chat, via email support-eng@customerservices365.com, freephone 08000 288 365 or alternatively call 01782 684757 and we will be pleased to assist you. Please include your username and four digit security number on all future responses.
Kind regards,
Matt W
The bet365 Team
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