Bad Customer Service In Vegas, Post It Here

Quote Originally Posted by BusinessTime:

Promark you cheap son of a girl stay out of vegas! Way to tell 2 separate stories where you stiff a cocktail waitress. Worst of the worst

Quote Originally Posted by promark12:

I live in Vegas now, true, I tip less than when I was a visitor.  But waitresses have thanked me when they get anything at all.  One explained to me that anything is appreciated because since the recession started, tipping is way down. I tipped her 45 cents, that's all I had in my pocket.  I wasn't going to go to the ATM machine, then try to break a 20 dollar bill, just for the tip.  What if she  was getting off at the moment, I thought 45 cents was better than nothing.

It's interesting that none of you thought her behavior was rude.  To make fun of ANY tip is unprofessional.  But I was fair to her stating that she appologized admitting that she shouldn't do that, thus ending the situation.  If you people think I'm cheap, so what,  I doubt I make as much as you do, so I'm bound to tip less as I have less income to tip.  I'm not ashamed about that and I don't brag either.

Quote Originally Posted by promark12:

I have some examples:

NEW YORK NEW YORK-- I was having a bad luck day.  I was playing the slots at NYNY and ordered a beer from the cocktail waitress (as long as you are gambling, the drinks are free in Vegas.  You don't have to tip the waitress, but most players do, me included).  She brought me my beer, I reached into my pocket and only had 45 cents, so I gave it to her.  She said, "Wow, a 20-cent tip!"  She was making fun of the tip I gave to her!" I immediately cashed out and ran her down.  In front of other customers, I reamed her for making fun of my tip, which was 45 cents, not the 20 cents she claimed.  She was embarrassed and she appologized for the indescression which was the right thing for her to do. The appology calmed me down and I went on my way, knowing that she had learned her lesson.  If you make a living off tips in Vegas, keep in mind some gamblers are down on their luck and may tip you little or nothing at all.  That doesn't mean they are tightwads.  But there are some people who don't tip at all.  That's just the nature of the game.

Example 2:  I was at the Aria Casino and went up to a bartender and asked him to switch the TV to a football game I had bet on.  Now keep in mind, they had 3 TV screens showing ESPN and other sports shows that nobody was watching.  I had even went into the sportsbook and asked the manager what sattellite channel the game was on so I could provide that info to to the bartender.  After doing so, the bartender told me to go watch the game in the sportsbook.  I was truly flabbergasted!  I could have taken the matter to a higher level, but by this time I was so displeased by the customer service in virturally all MGM resorts.  I no longer do business there, as their training program is shoddy.  Furthermore, when you go to the cashier in MGM resorts, they have no line markers, so it's every customer for themselves.  I've had many customers cut in front of me, usually I say something, but I get tired of having to do so.

Good Customer Service Story:  I was playing slots at the Wynn, which is probably the highest-class place in town.  I ordered a beer.  When the waitress brought it to me I realized I didn't have any money in my pocked, all my money (and it wasn't much) was in the slot machine.  I appoligized to the waitress for not being able to tip her.  She said with a smile on her face, "Don't worry about that.  Now get lucky and get some of your money back!"  And she said it so sincerely!  See, she was trained to appreciate tips but realize that people are gamling and might not be able to tip at all.  And I was playing a penny slot in a high-class joint, it didn't matter, she still treated me like I was a high roller.  I really like the treatment you get at the Wynn.  I also received good treatment from other employees there.

Any other stories?  Good or bad?

Quote Originally Posted by kbchan:

I always tip, comped drinks/food or purchased. You should not be playing or eating if you can't afford the tip.

Stay with me this might be lengthy! :)

Last night I received horrible service at the munch bar next to the poker room in Caesars about midnight. After a lonnnggg day of playing Baccarat,not winning at that :( . I was tired of the noodles and stuff they had available to the players so I ventured over to the other side of the casino for a nice" fattening bad for you" burger.

I proceed to the small bar area to get take out. I sit down next to this couple having a conversation with a menu in front of them. Mind you there is a girl and guy, workers having a conversation right there. I think to myself, maybe neither one of them is the bartender to take my order. I just sit and wait playing on my phone, look up a few scores. Then ask the couple next to me if I could look at their menu so that I could be ready to order if and when the person came.

I would say about 5-8 minutes waiting. The girl that was JUST in front of us finally acknowledges us! Here, I was waiting for the bartender to return and it was them the whole time that could take my order. She asks me am I ready to order? I ask the couple next to me if they had ordered, no surprise that was a no as well. I kinda mumbled under my breath "oh wow"  So I let them go first. She took their order and then walked away from me! We all laughed out loud at this point. I don't know what she needed to do that was so important to leave after their order and come back to me two minutes later? Anyways I got my order in finally..

I use to work in a fine dining restaurant back in my college days so I am all about service, no how big or small the restaurant. I don't expect water or a drink but it would of been nice to ask if we would like anything else or water to drink while we waited? am I wrong? Maybe even a hello or how are ya at the beginning? So I sit and wait as the guy and girl have their own personal conversation behind the bar totally ignoring us. 

Finally after exactly 16 minutes, yes I timed. I was curious. She went back and checked on my food and came back with it. I'm like yes I can finally leave. She hands my the check, I had her my Diamond card and DL .. she says something under her breath huffing and puffing and then says to me why I didn't say to her that I was planning on using my rewards card to pay.. now she has to reprint a receipt .

Now, I am generally a patient quiet person. At this point I decided to say something. I told her "when would I have had a chance to say anything beside when you put in my order?" We haven't exchanged no more than two sentences since I've sat here... 15 minutes to order then another 16 for my food. I have been more than understanding and patient while you two had your own conversation.

She prints me a receipt to sign. I reach into my pocket pull out my knot of big bills, flip through them stop at the last bill act like I was going to ask to break it ... reach into my other pocket and give her the buck and change I had from earlier from my coffee and walked away. I was pissed at this point. Normally even with a comp meal ($20) I would of left at least 5-10 bucks for some of you flamers on this forum. But this made me smile and felt better about the whole situation as I walked away.

p.s. the burger and fries were delicious!

Quote Originally Posted by pinoy1da:

Took a taxi from the Aria my total came out to $6 

Quote Originally Posted by promark12:

I'm unemployed.  Maybe I should tip nothing.