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    All Forums | Gaming Industry - US

    My Current Experience With Bookmaker

    12 Next Last»
    Kaufee
    nepatriots_12
    HALLINGGOL
    dixonbets
    kaponofor3
    ...
    Participants:
    Search
    Views: 5834
    Posts: 28
    12 Next Last»
     
    Kaufee
    Kaufee
    Captain
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    Joined: Nov, 2007
    Posts: 5015
    Posted: May. 24, 2011 - 3:59 PM ET #1

    First I want to say that I have been a client of Bookmaker for 7-8 years. I have requested more withdrawals than I can count and have NEVER had an issue with a payout....until now that is. Here's what's going on with my account as of today, Tuesday, May 24th:

    I requested a $3000 payout by FedEx last Friday, May 20th (This is before I knew any of this B.S. was going down). The money was withdrawn from my account immediately that day and I thought it was business as usual.... and I expected a check sometime this week. After hearing yesterday about the F'n Feds crack down on the domain names, etc - I contacted Bookmaker's payout department to make sure the check was on the way. They said it was sent and that they had a FedEx Tracking number and they promptly gave it to me. I quickly checked FedEx online and by phone and discovered that there is no package with my tracking number. FedEx checked the shipping address and confirmed that there is nothing currently being sent to my address. I contacted Bookmaker immediately to let them know what was going on. They seemed puzzled that FedEx didn't have my package in route. They told me they were going to have to contact the processor to see what happened. They said that they will call me sometime later this week and let me know what the processor said. I'm still confident that Bookmaker wants to pay me and retain me as a client. However, I'm awfully concerned about the possibility that against their will,  I may not ever see the money. What could have happened with the processor? Were they seized and the assets frozen? I can only speculate at this point. What I do know is Bookmaker didn't have any answers for me and simply could not tell me where the $3000 is. This worries me very much. I will keep you updated on my situation. I hope that in the very near future I can share some good news with you. I'd like to hear from anybody else that is dealing with a bookmaker payout, good or bad experiences.
    Reply
    To remove first post, remove entire topic.
    First I want to say that I have been a client of Bookmaker for 7-8 years. I have requested more withdrawals than I can count and have NEVER had an issue with a payout....until now that is. Here's what's going on with my account as of today, Tuesday, May 24th:

    I requested a $3000 payout by FedEx last Friday, May 20th (This is before I knew any of this B.S. was going down). The money was withdrawn from my account immediately that day and I thought it was business as usual.... and I expected a check sometime this week. After hearing yesterday about the F'n Feds crack down on the domain names, etc - I contacted Bookmaker's payout department to make sure the check was on the way. They said it was sent and that they had a FedEx Tracking number and they promptly gave it to me. I quickly checked FedEx online and by phone and discovered that there is no package with my tracking number. FedEx checked the shipping address and confirmed that there is nothing currently being sent to my address. I contacted Bookmaker immediately to let them know what was going on. They seemed puzzled that FedEx didn't have my package in route. They told me they were going to have to contact the processor to see what happened. They said that they will call me sometime later this week and let me know what the processor said. I'm still confident that Bookmaker wants to pay me and retain me as a client. However, I'm awfully concerned about the possibility that against their will,  I may not ever see the money. What could have happened with the processor? Were they seized and the assets frozen? I can only speculate at this point. What I do know is Bookmaker didn't have any answers for me and simply could not tell me where the $3000 is. This worries me very much. I will keep you updated on my situation. I hope that in the very near future I can share some good news with you. I'd like to hear from anybody else that is dealing with a bookmaker payout, good or bad experiences.
     
    nepatriots_12
    nepatriots_12
    Veteran
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    Joined: Jan, 2008
    Posts: 2304
    Posted: May. 24, 2011 - 4:09 PM ET #2

    Bookmaker is a top tier book and despite what's happened you should see your money. PM me if you want someone who can contact and find out for you.
    Reply
    Bookmaker is a top tier book and despite what's happened you should see your money. PM me if you want someone who can contact and find out for you.
     
    Kaufee
    Kaufee
    Captain
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    Joined: Nov, 2007
    Posts: 5015
    Posted: May. 24, 2011 - 4:15 PM ET #3

    nepatriots, I appreciate the offer. I currently have a payout specialist with bookmaker working on my case. I want to give her a chance before I take any further action.

    Like I said, I believe in Bookmaker's integrity. I believe they do want to pay me. It just really concerns me that they had no clue what happened with the processor and were unaware that my $3000 check wasn't really on the way.
    Reply
    nepatriots, I appreciate the offer. I currently have a payout specialist with bookmaker working on my case. I want to give her a chance before I take any further action.

    Like I said, I believe in Bookmaker's integrity. I believe they do want to pay me. It just really concerns me that they had no clue what happened with the processor and were unaware that my $3000 check wasn't really on the way.
     
    HALLINGGOL
    HALLINGGOL
    Rookie
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    Joined: Aug, 2007
    Posts: 748
    Posted: May. 24, 2011 - 4:23 PM ET #4

    I sure would be worried as hell... 


    If it was another OTHER than Bookmaker.


    I, like you have been a customer of Bookmaker for quite sometime. Although I have had some problems with withdraws.. none of them their fault I assume.

    I requested a withdraw early last week as well. After a few days after it was taken from my account, I decided to ask them for a tracking # (business as usual). They gave me a # that when I went to the FedEx website was not in their database. I decided to wait until the next day, and check the number again.. still, same thing.

    A couple hours later, a FedEx truck arrives.  ---- So I have no idea what could of happened.


    I have also had a situation 2-3 yrs back where it was stuck in US Customs. FedEx called and wanted a whole boatload of information I was not prepared to give out. I went into Bookmaker chat and give them the heads up... and they handled it immediately. I got my package shortly thereafter.

    I just made a withdraw request today again for the max. Just to test the waters out. I have full confidence with Bookmaker. 

    Like I said.. I would be worried shitless. If it was any book OTHER than Bookmaker.

    Best of luck to you. I'm sure you'll have your funds soon. 
    Reply
    I sure would be worried as hell... 


    If it was another OTHER than Bookmaker.


    I, like you have been a customer of Bookmaker for quite sometime. Although I have had some problems with withdraws.. none of them their fault I assume.

    I requested a withdraw early last week as well. After a few days after it was taken from my account, I decided to ask them for a tracking # (business as usual). They gave me a # that when I went to the FedEx website was not in their database. I decided to wait until the next day, and check the number again.. still, same thing.

    A couple hours later, a FedEx truck arrives.  ---- So I have no idea what could of happened.


    I have also had a situation 2-3 yrs back where it was stuck in US Customs. FedEx called and wanted a whole boatload of information I was not prepared to give out. I went into Bookmaker chat and give them the heads up... and they handled it immediately. I got my package shortly thereafter.

    I just made a withdraw request today again for the max. Just to test the waters out. I have full confidence with Bookmaker. 

    Like I said.. I would be worried shitless. If it was any book OTHER than Bookmaker.

    Best of luck to you. I'm sure you'll have your funds soon. 
     
    Kaufee
    Kaufee
    Captain
    Participation Meter
    Joined: Nov, 2007
    Posts: 5015
    Posted: May. 24, 2011 - 4:34 PM ET #5

    Hallinggol,

    Thanks for trying to give me some peace of mind. I sure hope a FedEx truck just arrives, that would make my day. I like you, have full faith in Bookmaker's integrity. I'm just worried that the US Feds are gonna prevent me from being paid. I'm sure Bookmaker will do everything they can. I definitely want to give them a chance to sort this out. That's why I'm leaving this story as To Be Continued.

    I will update this post as soon as I hear anything about my withdrawal.
    Reply
    Hallinggol,

    Thanks for trying to give me some peace of mind. I sure hope a FedEx truck just arrives, that would make my day. I like you, have full faith in Bookmaker's integrity. I'm just worried that the US Feds are gonna prevent me from being paid. I'm sure Bookmaker will do everything they can. I definitely want to give them a chance to sort this out. That's why I'm leaving this story as To Be Continued.

    I will update this post as soon as I hear anything about my withdrawal.
     
    Kaufee
    Kaufee
    Captain
    Participation Meter
    Joined: Nov, 2007
    Posts: 5015
    Posted: May. 24, 2011 - 5:37 PM ET #6

    UPDATE:

    Well, it looks like Bookmaker is going to come through. I was contacted by their payout department and told the check is on the way. I just confirmed with FedEx and there is indeed a check in route.

    Not only did Bookmaker resolve my issue, but they did it promptly. It only took a few hours!

    This Book has always been an A+ book and I'm sorry I even doubted them. I hope this makes anybody booking with them feel a little better.
    Reply
    UPDATE:

    Well, it looks like Bookmaker is going to come through. I was contacted by their payout department and told the check is on the way. I just confirmed with FedEx and there is indeed a check in route.

    Not only did Bookmaker resolve my issue, but they did it promptly. It only took a few hours!

    This Book has always been an A+ book and I'm sorry I even doubted them. I hope this makes anybody booking with them feel a little better.
     
    dixonbets
    dixonbets
    Hall of Fame
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    Joined: Jun, 2007
    Posts: 20111
    Posted: May. 24, 2011 - 5:41 PM ET #7

    Great!!!!!!!!!!!!!!!
    Gambling is only a problem when your losing!
    Reply
    Great!!!!!!!!!!!!!!!
     
    Kaufee
    Kaufee
    Captain
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    Joined: Nov, 2007
    Posts: 5015
    Posted: May. 24, 2011 - 5:44 PM ET #8

    Thanks Dixon!! I am feeling pretty damn relieved
    Reply
    Thanks Dixon!! I am feeling pretty damn relieved
     
    kaponofor3
    kaponofor3
    Legend
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    Joined: Nov, 2007
    Posts: 35430
    Posted: May. 24, 2011 - 5:52 PM ET #9

    Bookmaker
    Reply
    Bookmaker
     
    gman21000
    gman21000
    Veteran
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    Joined: Aug, 2009
    Posts: 1506
    Posted: May. 24, 2011 - 6:02 PM ET #10

    I feel better now i have about 2000 left and feel comfortable playing with it       Thanks for your post  and thanks to bookmaker for being noble and their customer service for responding right away to peoples concerns
    Reply
    I feel better now i have about 2000 left and feel comfortable playing with it       Thanks for your post  and thanks to bookmaker for being noble and their customer service for responding right away to peoples concerns
     
    HALLINGGOL
    HALLINGGOL
    Rookie
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    Joined: Aug, 2007
    Posts: 748
    Posted: May. 24, 2011 - 6:23 PM ET #11

    Quote Originally Posted by Kaufee:

    UPDATE:

    Well, it looks like Bookmaker is going to come through. I was contacted by their payout department and told the check is on the way. I just confirmed with FedEx and there is indeed a check in route.

    Not only did Bookmaker resolve my issue, but they did it promptly. It only took a few hours!

    This Book has always been an A+ book and I'm sorry I even doubted them. I hope this makes anybody booking with them feel a little better.


    Can't blame you for having doubts. Whenever there is that much money at stake, it's impossible not to worry.

    That time my funds got held up in customs, I figured I was pure shit out of luck, being that Bookmaker did everything on their end, and sent out my package. It was actually MY priority to resolve the issue, but Bookmaker took the initiative and solved the problem on the spot. 

    I've had accounts EVERYWHERE. I'll always back up Bookmaker. No bullshit with them.

    Glad your all sorted out! 
    Reply
    Quote Originally Posted by Kaufee:

    UPDATE:

    Well, it looks like Bookmaker is going to come through. I was contacted by their payout department and told the check is on the way. I just confirmed with FedEx and there is indeed a check in route.

    Not only did Bookmaker resolve my issue, but they did it promptly. It only took a few hours!

    This Book has always been an A+ book and I'm sorry I even doubted them. I hope this makes anybody booking with them feel a little better.


    Can't blame you for having doubts. Whenever there is that much money at stake, it's impossible not to worry.

    That time my funds got held up in customs, I figured I was pure shit out of luck, being that Bookmaker did everything on their end, and sent out my package. It was actually MY priority to resolve the issue, but Bookmaker took the initiative and solved the problem on the spot. 

    I've had accounts EVERYWHERE. I'll always back up Bookmaker. No bullshit with them.

    Glad your all sorted out! 
     
    Kaufee
    Kaufee
    Captain
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    Joined: Nov, 2007
    Posts: 5015
    Posted: May. 24, 2011 - 6:51 PM ET #12

    Hallinggol, Gman, Kapono 

    I am very impressed with the way Bookmaker handled my case and the whole domain seize in general. I am not sure what's to come with offshore betting in the future. But for now -  I am very grateful that I chose to do business with a reputable company like them


    Reply
    Hallinggol, Gman, Kapono 

    I am very impressed with the way Bookmaker handled my case and the whole domain seize in general. I am not sure what's to come with offshore betting in the future. But for now -  I am very grateful that I chose to do business with a reputable company like them


     
    Rocafella
    Rocafella
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    Posted: May. 24, 2011 - 7:04 PM ET #13

    Reply
     
    slamspurs
    slamspurs
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    Posted: May. 24, 2011 - 7:31 PM ET #14

    I wouldn't be worried with a Bookmaker. They are probably one of the top 5 biggest sportsbooks on the net. Full Tilt Poker is doing payouts without issues apparently, so government seizing isn't going to prevent them from getting the money out.

    I don't have any money in bookmaker, but I'm just wondering how you contacted them with the seized domain name? Did you go through their alternate site, or did you just call in?

    Reply

    I wouldn't be worried with a Bookmaker. They are probably one of the top 5 biggest sportsbooks on the net. Full Tilt Poker is doing payouts without issues apparently, so government seizing isn't going to prevent them from getting the money out.

    I don't have any money in bookmaker, but I'm just wondering how you contacted them with the seized domain name? Did you go through their alternate site, or did you just call in?

     
    hammer22
    hammer22
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    Posted: May. 24, 2011 - 7:31 PM ET #15

    BOOKMAKER is one of the most legit sites in the business IMO.

    Every single time I have requested a payout I have received the money Western Union within 48 hours.

    I suggest EVERYONE only uses WU or MONEYGRAM to make deposites/withdrawls from here on out. It is the safest and easiest way to do business. I do not think there will be any problems with ppl getting paid from Bookmaker.

    I guess well have to wait and see, I will be requesting a WU withdrawl for $1,500 tonight or tomorrow....I will also keep everyone updated.

    The more people sharing experiences, the better off we all will be. Good luck fellas.
    Reply
    BOOKMAKER is one of the most legit sites in the business IMO.

    Every single time I have requested a payout I have received the money Western Union within 48 hours.

    I suggest EVERYONE only uses WU or MONEYGRAM to make deposites/withdrawls from here on out. It is the safest and easiest way to do business. I do not think there will be any problems with ppl getting paid from Bookmaker.

    I guess well have to wait and see, I will be requesting a WU withdrawl for $1,500 tonight or tomorrow....I will also keep everyone updated.

    The more people sharing experiences, the better off we all will be. Good luck fellas.
     
    Kaufee
    Kaufee
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    Posted: May. 24, 2011 - 7:45 PM ET #16

    Quote Originally Posted by slamspurs:

    I wouldn't be worried with a Bookmaker. They are probably one of the top 5 biggest sportsbooks on the net. Full Tilt Poker is doing payouts without issues apparently, so government seizing isn't going to prevent them from getting the money out.

    I don't have any money in bookmaker, but I'm just wondering how you contacted them with the seized domain name? Did you go through their alternate site, or did you just call in?



    Slamspurs, I logged into my account using the new domain and was able to do a live chat with them. I also phoned in later. The service was great in both cases.
    Reply
    Quote Originally Posted by slamspurs:

    I wouldn't be worried with a Bookmaker. They are probably one of the top 5 biggest sportsbooks on the net. Full Tilt Poker is doing payouts without issues apparently, so government seizing isn't going to prevent them from getting the money out.

    I don't have any money in bookmaker, but I'm just wondering how you contacted them with the seized domain name? Did you go through their alternate site, or did you just call in?



    Slamspurs, I logged into my account using the new domain and was able to do a live chat with them. I also phoned in later. The service was great in both cases.
     
    HALLINGGOL
    HALLINGGOL
    Rookie
    Participation Meter
    Joined: Aug, 2007
    Posts: 748
    Posted: May. 24, 2011 - 8:02 PM ET #17

    Quote Originally Posted by hammer22:

    BOOKMAKER is one of the most legit sites in the business IMO.


    Every single time I have requested a payout I have received the money Western Union within 48 hours.

    I suggest EVERYONE only uses WU or MONEYGRAM to make deposites/withdrawls from here on out. It is the safest and easiest way to do business. I do not think there will be any problems with ppl getting paid from Bookmaker.

    I guess well have to wait and see, I will be requesting a WU withdrawl for $1,500 tonight or tomorrow....I will also keep everyone updated.

    The more people sharing experiences, the better off we all will be. Good luck fellas.

    WU has always been an intriguing option I was interested in. If you have a minute, would you mind explaining the process, and how smoothly it runs? I know what WU is, but i'm not so familiar with it. Any insight would be great.
    Reply
    Quote Originally Posted by hammer22:

    BOOKMAKER is one of the most legit sites in the business IMO.


    Every single time I have requested a payout I have received the money Western Union within 48 hours.

    I suggest EVERYONE only uses WU or MONEYGRAM to make deposites/withdrawls from here on out. It is the safest and easiest way to do business. I do not think there will be any problems with ppl getting paid from Bookmaker.

    I guess well have to wait and see, I will be requesting a WU withdrawl for $1,500 tonight or tomorrow....I will also keep everyone updated.

    The more people sharing experiences, the better off we all will be. Good luck fellas.

    WU has always been an intriguing option I was interested in. If you have a minute, would you mind explaining the process, and how smoothly it runs? I know what WU is, but i'm not so familiar with it. Any insight would be great.
     
    oiupdfs
    oiupdfs
    Prospect
    Participation Meter
    Joined: May, 2009
    Posts: 70
    Posted: May. 24, 2011 - 9:17 PM ET #18

    Quote Originally Posted by hammer22:

    BOOKMAKER is one of the most legit sites in the business IMO.

    Every single time I have requested a payout I have received the money Western Union within 48 hours.

    I suggest EVERYONE only uses WU or MONEYGRAM to make deposites/withdrawls from here on out. It is the safest and easiest way to do business. I do not think there will be any problems with ppl getting paid from Bookmaker.

    I guess well have to wait and see, I will be requesting a WU withdrawl for $1,500 tonight or tomorrow....I will also keep everyone updated.

    The more people sharing experiences, the better off we all will be. Good luck fellas.


    Until WU/MG freeze your sending/receiving privileges that is....
    Reply
    Quote Originally Posted by hammer22:

    BOOKMAKER is one of the most legit sites in the business IMO.

    Every single time I have requested a payout I have received the money Western Union within 48 hours.

    I suggest EVERYONE only uses WU or MONEYGRAM to make deposites/withdrawls from here on out. It is the safest and easiest way to do business. I do not think there will be any problems with ppl getting paid from Bookmaker.

    I guess well have to wait and see, I will be requesting a WU withdrawl for $1,500 tonight or tomorrow....I will also keep everyone updated.

    The more people sharing experiences, the better off we all will be. Good luck fellas.


    Until WU/MG freeze your sending/receiving privileges that is....
     
    oken
    oken
    Prospect
    Participation Meter
    Joined: Dec, 2008
    Posts: 418
    Posted: May. 24, 2011 - 10:04 PM ET #19

    Cracks me up how you panzies are so quick to cry out about you little problems. Mentioning the books names is only making it worse. Think before you post the name of any book, some of us have thousands sitting in these places.. assho+e
    Reply
    Cracks me up how you panzies are so quick to cry out about you little problems. Mentioning the books names is only making it worse. Think before you post the name of any book, some of us have thousands sitting in these places.. assho+e
     
    bsandersss
    bsandersss
    Rookie
    Participation Meter
    Joined: Dec, 2010
    Posts: 520
    Posted: May. 24, 2011 - 10:38 PM ET #20

    Be careful with WU. They found I was trying to deposit into a gambling site and blacklisted me. I'm not sure if I'll ever be able to WU again.
    Reply
    Be careful with WU. They found I was trying to deposit into a gambling site and blacklisted me. I'm not sure if I'll ever be able to WU again.
     
    Kaufee
    Kaufee
    Captain
    Participation Meter
    Joined: Nov, 2007
    Posts: 5015
    Posted: May. 25, 2011 - 6:47 PM ET #21

    Quote Originally Posted by oken:

    Cracks me up how you panzies are so quick to cry out about you little problems. Mentioning the books names is only making it worse. Think before you post the name of any book, some of us have thousands sitting in these places.. assho+e


    Mentioning the books name is only making it worse?? What are you talking about dipshit? Fu@K You & Get the hell out of this thread! The thread was created to inform concerned Bookmaker clients. There is a lot of anxiety and uncertainty circulating over what exactly is happening with our money. Look at the poor BetEd clients. If it can happen to them, it can happen to anyone. I feel that (for now) you can count on being paid from Bookmaker. However, how long offshore betting with them (or any book) will last (in the U.S, land of the FREE ) is anybody's guess.
    Reply
    Quote Originally Posted by oken:

    Cracks me up how you panzies are so quick to cry out about you little problems. Mentioning the books names is only making it worse. Think before you post the name of any book, some of us have thousands sitting in these places.. assho+e


    Mentioning the books name is only making it worse?? What are you talking about dipshit? Fu@K You & Get the hell out of this thread! The thread was created to inform concerned Bookmaker clients. There is a lot of anxiety and uncertainty circulating over what exactly is happening with our money. Look at the poor BetEd clients. If it can happen to them, it can happen to anyone. I feel that (for now) you can count on being paid from Bookmaker. However, how long offshore betting with them (or any book) will last (in the U.S, land of the FREE ) is anybody's guess.
     
    Chicapper
    Chicapper
    Veteran
    Participation Meter
    Joined: Jan, 2011
    Posts: 1595
    Posted: May. 25, 2011 - 9:54 PM ET #22

    Bookmakers processor was the fake one the government set up, thats why they are shut down....

    Sorry about your cash, i don't think you'll be seeing it.

    Reply

    Bookmakers processor was the fake one the government set up, thats why they are shut down....

    Sorry about your cash, i don't think you'll be seeing it.

     
    jerdog
    jerdog
    Prospect
    Participation Meter
    Joined: Jun, 2009
    Posts: 31
    Posted: May. 25, 2011 - 10:45 PM ET #23

    Quote Originally Posted by Chicapper:

    Bookmakers processor was the fake one the government set up, thats why they are shut down....

    Sorry about your cash, i don't think you'll be seeing it.


    think you are wrong here I cashed out once last week and once this week and got my money from money gram, not only am I seeing it I'm using it...lol
    Reply
    Quote Originally Posted by Chicapper:

    Bookmakers processor was the fake one the government set up, thats why they are shut down....

    Sorry about your cash, i don't think you'll be seeing it.


    think you are wrong here I cashed out once last week and once this week and got my money from money gram, not only am I seeing it I'm using it...lol
     
    Jacque10
    Jacque10
    Prospect
    Participation Meter
    Joined: Mar, 2009
    Posts: 21
    Posted: Jun. 22, 2011 - 9:46 PM ET #24

    Quote Originally Posted by Chicapper:

    Bookmakers processor was the fake one the government set up, thats why they are shut down....

    Sorry about your cash, i don't think you'll be seeing it.

    Ordered payout one week after Fed fiasco , received check in about 10 days total , check cleared in one day. Bookmaker solid as ever for now.

    Reply
    Quote Originally Posted by Chicapper:

    Bookmakers processor was the fake one the government set up, thats why they are shut down....

    Sorry about your cash, i don't think you'll be seeing it.

    Ordered payout one week after Fed fiasco , received check in about 10 days total , check cleared in one day. Bookmaker solid as ever for now.

     
     
    michaelpaul1
    michaelpaul1
    Banned
    Participation Meter
    Joined: Mar, 2007
    Posts: 22613
    Posted: Jun. 23, 2011 - 10:44 PM ET #25

    always get my payouts
    Reply
    always get my payouts
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