No winner email for 9 in a row now 10

The site says they will contact you the next day when you have 9 in a row.   I have contacted them all different ways. No response.  No emails none in junk or spam.  Also no response.   The chat icon does not work either.    Anyone else have trouble.   

I'm still waiting for mine since last July. You sweat your ass off getting to W#9....and get nothing. Then they ignore your emails. All for a $20 gift card. BS

@BFLO66FAN

 Hello ! Is there anybody out there ??

Hey deuce200, I'd expect you to receive an email regarding your Streak of 9 prize today.

Hey BFLO66FAN,

Looks like we sent out the gift card, and responded to your previous email. We were waiting on a reply from you to know if we needed to have this re-sent still.

"The gift card would have been sent to your email address from Amazon directly, please be sure to check your junk/spam folder as it may have ended up there. If you are unable to find it we can have it re-sent to you."

If you need it re-sent to the same email address we had previously we can do that, just let me know. If it is a new email address please email us at Support@coversmedia.com

@deuce200

 Same thing a month or two ago. No email. I wonder if its because not currently having 2 account but i certainly lost an old one i cant even remember or retreive with an old lost email. Rules says no 2 accounts. They should let it win if one account is not betting during the streak. My old one havent been active really and certainly abandon over a year if not 3 ago. Did you ever had another account? Wondering if thats the reason. Ive got a 100$ daily card for a daily contest last month but maybe Survivor is more strict due to bigger possible rewards.

@Flynt

 Same thing here 2 months ago. 

@Flynt

 Thanks Flynt.....never received the gift card. Please re-send me a new one. Maybe got mixed up in the mail. Are you able to tell if that card was ever used ? Cause I certainly didn't use it !  Thanks again. John Wander

@Flynt

 Oh ....sent to my email address ? Will look again, but I have been watching my mail closely. 

@Flynt

 Please re-send....checked all my spam folders...nothing there. Thanks Flynt.

Hey BFLO66FAN,

No problem we will have this re-sent to the email address associated with your Covers account. Hoping to have it re-sent by the end of the week.

@Glowline I just re-sent the Streak of 9 email to the email address associated with your Covers account, please be sure to check the junk/spam folder as it may have ended up there.

@Flynt

 Ok

@Flynt

 Maybe your using the wrong email.  **edited out email**

@Flynt

 Still have not received my combined 9 in a row and 13 in a row. Total of $50.00     Deuce200@aol.com    Not in spam not in junk  I have checked every day   Thank you   ?? 

l 

@Flynt

 Still have not received my combined 9 in a row and 13 in a row. Total of $50.00     Deuce200@aol.com    Not in spam not in junk  I have checked every day   Thank you   ?? 

l 

@deuce200

 Looking at the ticket, I see Myles advised the first week of May.  I'm sure you'll receive it sometime this week. If not, you can post here, or better yet, reply to your Prize Verification email.  

@Flynt

 Still not there Flynt. Weird. 

@tammy296

 Still not there ! Spam, all mail ...

@tammy296

 Ok ty

@tammy296

 I never received a prize verification email.   And it’s not in spam also it’s not in junk.  It was never sent.  Ty

@BFLO66FAN

@deuce200

 Me either...they say they sent a new email , nothing is ever there ! Spam , Trash, All Mail

@BFLO66FAN

@tammy296

 Ok ty at least we are getting some good advice.  Thank you Tammy.  

@tammy296

 By the way yes the Amazon code.   So it’s coming this week ok ?? ty

@tammy296

 Ok...will keep checking. Don't know why it wouldn't be instant ? Must be a big cloud....