Requested a payout from JUSTBET and they seem a little shady...

They have been giving me the runaround, making every excuse to delay my payout request.  They even made the "mistake" of changing my payout request from $1,000 to $100.

If I only had more room to type the situation I've been having with this shady book...

First person I talk to tells me my info is not verified and I still need to send in the back of my credit card.  I tell him that I sent all my verification info. in about a month ago and it was received and he tells me that he'll still request my payout even though my info isn't verified.

I call back to check on my withdrawal (because the first guy I spoke to seemed to not know what he was talking about) and this next person makes no mention of any verification issues and tells me that whoever I spoke to prior never requested my withdrawal, but that she'll do it for me.  I requested $1000.

I call back this morning just to check on when I should receive my payout and I'm told that my payout was requested for $100.  I tell her that I requested $1000 and I made it very clear the first time.  She tells me she will correct it and the money should be deducted from my account by 2:30 my time, it is past 4 now and the money still is in my account.

I feel like they are just giving me the runaround in the hopes that I blow all my money so they won't have to pay me out.  It's seems so obvious what they are doing, I mean give me a break, I submitted all my verification info before I even made a deposit so that there wouldn't be any problems with deposit or payout and they tell me everything is fine.  But once I request a payout, all of a sudden the documents I submitted aren't good enough.  Then they make the "mistake" of requesting $100 instead of $1000.  Then they tell me my account will be updated and the money will be taken out at 2:30 and it's still just sitting there.

I should have just made my bets in Vegas.

Just to confirm, I was told via email and over the phone back when I made my deposit that everything had been received and there would be no problems with requesting a payout. 

I’ve used Pinnacle, The Greek, Betmania, Bodog, DSI, hell I’ve even used Beted, and the customer service and the payout process with those books was never as messed up as it has been with Justbet.

thanks for the info, will not consider them now as the old run around is a terrible situation to be in

From my personal experience justbet is shady as it gets, first time I realized it is when I noticed they had a 2 week hold on all credit deposits, meaning you cant cash out for 2 weeks which is total bullshit. I currently use SBGGLOBAL and GTBETS.com never had a problem with either and they both do fast payouts.

Moshpit552,

Hi shark,

My issue is not with the hold or the document request. I made my deposit over 2 weeks ago so thats not an issue here. My gripe is that ive been told several times that all my docs are up to date, but when i request a payout, im told something totally different. I dont think its a coincidence that once i request a payout, all of a sudden the docs i sent in aren't good enough anymOre? C'mon man that's just too obvious.

I even have emails that i sent to fraud@justbet and they have told me that they received all my verification forms and documents and that nothing else is needed so i dont understand why all of a sudden when i request a payout they say documents need to be resent. It just makes me wonder if thats what all the reps there are told to do when someone requests a payout just to make the player not take their money out. And on a side note, i did speak to rob and he was totally helpful, it was the first guy i spoke to that didnt know what he was talking about. Rob told me all my info was accurate and i could request a payout once i met my rollover and that's what i'll be doing tomorrow because i just hit my rollover tonight. Thanks for taking the time to clear things up. Ill delete this post if i get my payout.

I even have emails that i sent to fraud@justbet and they have told me that they received all my verification forms and documents and that nothing else is needed so i dont understand why all of a sudden when i request a payout they say documents need to be resent. It just makes me wonder if thats what all the reps there are told to do when someone requests a payout just to make the player not take their money out. And on a side note, i did speak to rob and he was totally helpful, it was the first guy i spoke to that didnt know what he was talking about. Rob told me all my info was accurate and i could request a payout once i met my rollover and that's what i'll be doing tomorrow because i just hit my rollover tonight. Thanks for taking the time to clear things up. Ill delete this post if i get my payout.

2 week hold on credit card standard for all books is a out right lie. GTBETS and SBGGLOBAL have giving me on mulitple times payouts 5 days after I've made a credit card deposit. The 2 week hold is a obvious ploy to make sure the odds of you giving away your money increases.

Hi Moshpit,

Please contact me. I am always here from 11am-8pm Pac (Wed & Fri off)

Best regards, Rob C.S.

Rep 855-274-8313 ext 4709

help@justbet.ws or rob@justbet.ws

Hi Moshpit,

Please contact me. I am always here from 11am-8pm Pac (Thu & Fri off) CORRECTION

Best regards, Rob C.S.

Rep 855-274-8313 ext 4709

help@justbet.ws or rob@justbet.ws [/Quote]

Hi Moshpit, (correction on my days off)

Please contact me. I am always here from 11am-8pm Pac (Thu & Fri off)

Best regards, Rob C.S.

Rep 855-274-8313 ext 4709

Got my payout today although I'm still a little annoyed that they gave me the runaround in regards to the forms they had, but they said they "didn't have". 

I might use this book again because once I got past them trying to have me resend the same document over and over again, everything went smoothly.

Does anyone else have a complaint against JUSTBET.CX cause I got I call from Jay Sawyer with them trying to solicit my business. To be honest MOSHPIT552, A 2WEEK WAIT ON CREDIT CARD DEPOSIT ISN'T UNUSUAL!!  I would like some more feedback about JUSTBET good or bad.... Please respond.

I would recommend them since they did get my payout sent out to me in a fair amount of time.  They do have a problem with one operator telling you one thing and another operator saying another, but in my case, it all eventually got sorted out.