Problems with Best Sports Handicapping

I was a member of Best Sports Handicapping.com for a 1 year. They didn't have a good year but they have a performance guarantee which refunds your money if they don't meet a certain win% or unit goal for the year. After my membership ran out I requested my refund & have not received it going on 31 days today.

Has anyone here had any experience with them as they seemed like a reputable company? They tell my I am going to get my refund but it's been 31 days as of today & I am obviously getting concerned that I won't get my money back.