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    All Forums | Gaming Industry - US

    My chat with Tony at 5dimes re Wrestlemania results....

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    kaponofor3
    sirchadwick1
    Lippsman
    Pack887
    esplanade
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    kaponofor3
    kaponofor3
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    Posts: 35430
    Posted: Apr. 4, 2011 - 10:49 AM ET #1

    My Miz +1000 ticket was graded as "cancelled" because the match was originally announced as a double count-out, then restarted, and Miz was announced as the final victor.

    So I went to live chat to ask why it was not ruled a Miz win. I was told to ask for Tony on live chat tomorrow. Below is my conversation with him:
    Reply
    To remove first post, remove entire topic.
    My Miz +1000 ticket was graded as "cancelled" because the match was originally announced as a double count-out, then restarted, and Miz was announced as the final victor.

    So I went to live chat to ask why it was not ruled a Miz win. I was told to ask for Tony on live chat tomorrow. Below is my conversation with him:
     
    kaponofor3
    kaponofor3
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    Posted: Apr. 4, 2011 - 10:50 AM ET #2

    *****: Hi Tony, thanks for taking the time to talk with me this morning, I know you are a busy guy.
    Tony: how can I help you today?
    *****: I was hoping to talk with you about your teams' decision to grade last night Miz tickets on Wrestlemania as a "cancelled" rather than a "win"
    *****: Would it be possible to reconsider this decision?
    *****: I have been a long-time customer of 5dimes
    Tony: no, all decision are final
    Tony: and that decision is the correct one
    *****: And while I hate saying it, I don't think I've ever withdrawn any funds on my account and have deposited regularly
    Tony: if you can't live with my decisions on such events, ...do not bet on them
    *****: Well I was told that if I had any questions or concerns to ask you, so I was attempting to do so
    *****: The official WWE website lists Miz as defeating Cena
    Tony: did you watch the event?
    *****: Would it be possible to work something out like having you grade the ticket a winner and putting a roll over on it perhaps?
    *****: Yes of course
    Tony: and who did they announce as the winner in the fight initially ?
    *****: Initially it was announced as a double count-out, but the final decision as announced by the ring announcer was a Miz victory
    *****: Which is what is stated on the WWE website itself
    *****: I'm not looking to hit and run on you here Tony
    *****: I was hoping to have the funds available to risk on baseball this year
    Tony: 5Dimes does not recognize suspended games, protests, overturned decisions, etc., for wagering purposes.

    Reply
    *****: Hi Tony, thanks for taking the time to talk with me this morning, I know you are a busy guy.
    Tony: how can I help you today?
    *****: I was hoping to talk with you about your teams' decision to grade last night Miz tickets on Wrestlemania as a "cancelled" rather than a "win"
    *****: Would it be possible to reconsider this decision?
    *****: I have been a long-time customer of 5dimes
    Tony: no, all decision are final
    Tony: and that decision is the correct one
    *****: And while I hate saying it, I don't think I've ever withdrawn any funds on my account and have deposited regularly
    Tony: if you can't live with my decisions on such events, ...do not bet on them
    *****: Well I was told that if I had any questions or concerns to ask you, so I was attempting to do so
    *****: The official WWE website lists Miz as defeating Cena
    Tony: did you watch the event?
    *****: Would it be possible to work something out like having you grade the ticket a winner and putting a roll over on it perhaps?
    *****: Yes of course
    Tony: and who did they announce as the winner in the fight initially ?
    *****: Initially it was announced as a double count-out, but the final decision as announced by the ring announcer was a Miz victory
    *****: Which is what is stated on the WWE website itself
    *****: I'm not looking to hit and run on you here Tony
    *****: I was hoping to have the funds available to risk on baseball this year
    Tony: 5Dimes does not recognize suspended games, protests, overturned decisions, etc., for wagering purposes.

     
    kaponofor3
    kaponofor3
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    Posted: Apr. 4, 2011 - 10:51 AM ET #3

    ******: Hence why I suggested the compromise of a roll-over requirement on a graded ticket?
    Tony: as soon as it is announced a "draw", it is graded
    Tony: there is no compromise
    Tony: some people lose
    Tony: some people win
    Tony: that is it
    ******: But it wasn't graded immediately Tony, until 10 minutes after the event ended
    ******: Every other match was graded immediately except that one
    Tony: as i was in the car on the way home and got a phone call
    Tony: i watched the tape
    Tony: and i rendered the decision
    ******: Right
    ******: I understand that
    Tony: as i said at the start of this chat
    ******: There has to be a guy who says "yes or no"
    Tony: when people complain about my decisons, all it does it make me not want to offer these events
    Tony: people want to bet on them, then cry when anything they deem as marginal doesn't go their way
    ******: I understand that. I wasn't trying to complain Tony, I was just hoping to be able to ask you to reconsider your decision. If you are saying "no I won't" then OK, I understand that.
    Tony: as per our rules, the grade is correct
    Tony: i will make zero concessions on something that is graded exactly to our "letter of the law"
    ******: I'm not trying to get one over on you here Tony, I get the impression you think I'm trying to take a shot at you guys?
    Tony: if i had graded it any other way, you would have a very legitimate complaint
    Tony: no, but when i talk to 50 customers all on livehelp asking for the same thing you're asking for

    Reply
    ******: Hence why I suggested the compromise of a roll-over requirement on a graded ticket?
    Tony: as soon as it is announced a "draw", it is graded
    Tony: there is no compromise
    Tony: some people lose
    Tony: some people win
    Tony: that is it
    ******: But it wasn't graded immediately Tony, until 10 minutes after the event ended
    ******: Every other match was graded immediately except that one
    Tony: as i was in the car on the way home and got a phone call
    Tony: i watched the tape
    Tony: and i rendered the decision
    ******: Right
    ******: I understand that
    Tony: as i said at the start of this chat
    ******: There has to be a guy who says "yes or no"
    Tony: when people complain about my decisons, all it does it make me not want to offer these events
    Tony: people want to bet on them, then cry when anything they deem as marginal doesn't go their way
    ******: I understand that. I wasn't trying to complain Tony, I was just hoping to be able to ask you to reconsider your decision. If you are saying "no I won't" then OK, I understand that.
    Tony: as per our rules, the grade is correct
    Tony: i will make zero concessions on something that is graded exactly to our "letter of the law"
    ******: I'm not trying to get one over on you here Tony, I get the impression you think I'm trying to take a shot at you guys?
    Tony: if i had graded it any other way, you would have a very legitimate complaint
    Tony: no, but when i talk to 50 customers all on livehelp asking for the same thing you're asking for

     
    kaponofor3
    kaponofor3
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    Posted: Apr. 4, 2011 - 10:52 AM ET #4

    Tony: would you want to offer the national anthem timing
    ******: I'm sorry about that Tony, I don't know these other customers you have to understand
    Tony: props on hot dog eating contests
    ******: LOL, I understand what you are saying
    Tony: WWE
    ******: I was merely seeing if there might be able to be something that could be done for customer relation purposes, as I mentioned, I've deposited probably $xxxxx with your site and never withdrawn in all my years here
    Tony: we got the grade right
    ******: I was just hoping perhaps that something could be done. But if your position is no and it will not change, then I understand.
    Tony: this event isn't going to be used as a springboard to ask for "a handout" or "a bonus"
    Tony: today is not the day to ask
    ******: Tony I don't think I've ever talked to you before, I'm sorry if others are asking about this and what not
    ******: I don't have any control over them
    ******: I don't cause problems for your site, I don't take shots, etc.
    ******: I just like to play the lines you guys put out, that's all
    Tony: as you can see, this isn't the day to first meet me in a chat
    ******: Fair enough.
    Tony: as i've already had this conversation more than once
    ******: I can understand it must be very hectic dealing with similar complaints all the time
    ******: OK well please do not hold it against me, obviously I was unaware of any previous conversations you may have had
    Tony: as i said, people want to wager on these things, then think they're special when the call doesn't go their way
    Tony: makes me want to never offer anything like it again
    ******: I don't know about other people but I don't really think I'm special or anything Tony
    Reply
    Tony: would you want to offer the national anthem timing
    ******: I'm sorry about that Tony, I don't know these other customers you have to understand
    Tony: props on hot dog eating contests
    ******: LOL, I understand what you are saying
    Tony: WWE
    ******: I was merely seeing if there might be able to be something that could be done for customer relation purposes, as I mentioned, I've deposited probably $xxxxx with your site and never withdrawn in all my years here
    Tony: we got the grade right
    ******: I was just hoping perhaps that something could be done. But if your position is no and it will not change, then I understand.
    Tony: this event isn't going to be used as a springboard to ask for "a handout" or "a bonus"
    Tony: today is not the day to ask
    ******: Tony I don't think I've ever talked to you before, I'm sorry if others are asking about this and what not
    ******: I don't have any control over them
    ******: I don't cause problems for your site, I don't take shots, etc.
    ******: I just like to play the lines you guys put out, that's all
    Tony: as you can see, this isn't the day to first meet me in a chat
    ******: Fair enough.
    Tony: as i've already had this conversation more than once
    ******: I can understand it must be very hectic dealing with similar complaints all the time
    ******: OK well please do not hold it against me, obviously I was unaware of any previous conversations you may have had
    Tony: as i said, people want to wager on these things, then think they're special when the call doesn't go their way
    Tony: makes me want to never offer anything like it again
    ******: I don't know about other people but I don't really think I'm special or anything Tony
     
    kaponofor3
    kaponofor3
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    Posted: Apr. 4, 2011 - 10:52 AM ET #5


    ******: Was just seeking to talk with the guy that Live Chat told me I needed to talk to last night
    Tony: we wrote six figures in action on wrestlemania
    ******: I'm not trying to be disrespectful
    Tony: probably made nothing or lost
    ******: That's a good handle it sounds like
    Tony: and for all that, all i get is grief
    ******: Again, Tony, I'm not trying to give you grief and I can't have any way to know what others are saying, you know?
    Tony: they're saying exactly the same thing you are
    Tony: and i'm not holding anything against anyoner
    Tony: *anyone
    ******: Good, I wouldnt want this to reflect negatively on my account, especially considering how much I enjoy 5dimes on a regular basis
    ******: you guys run a good, solid book
    Tony: thank you
    ******: OK Tony well I know you are busy, thank you for your time, if you ever change your mind on this it would be more than OK with me :-)
    Tony: while i'm sure it would be "ok" with you, the decison is correct, and it stands as graded
    ******: Have a good rest of your day.
    Tony: little chance of that, as i'll be in this chat all day
    Reply

    ******: Was just seeking to talk with the guy that Live Chat told me I needed to talk to last night
    Tony: we wrote six figures in action on wrestlemania
    ******: I'm not trying to be disrespectful
    Tony: probably made nothing or lost
    ******: That's a good handle it sounds like
    Tony: and for all that, all i get is grief
    ******: Again, Tony, I'm not trying to give you grief and I can't have any way to know what others are saying, you know?
    Tony: they're saying exactly the same thing you are
    Tony: and i'm not holding anything against anyoner
    Tony: *anyone
    ******: Good, I wouldnt want this to reflect negatively on my account, especially considering how much I enjoy 5dimes on a regular basis
    ******: you guys run a good, solid book
    Tony: thank you
    ******: OK Tony well I know you are busy, thank you for your time, if you ever change your mind on this it would be more than OK with me :-)
    Tony: while i'm sure it would be "ok" with you, the decison is correct, and it stands as graded
    ******: Have a good rest of your day.
    Tony: little chance of that, as i'll be in this chat all day
     
    kaponofor3
    kaponofor3
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    Posted: Apr. 4, 2011 - 10:55 AM ET #6

    I understand his decision but really was hoping that there would be something that he could do in order for customer goodwill.... the ticket winning with a rollover requirement I thought was reasonable. I've deposited a lot on their site over the years and am ashamed to admit I've never withdrawn from them before, so I should be a model/favorite customer of theirs.
    Reply
    I understand his decision but really was hoping that there would be something that he could do in order for customer goodwill.... the ticket winning with a rollover requirement I thought was reasonable. I've deposited a lot on their site over the years and am ashamed to admit I've never withdrawn from them before, so I should be a model/favorite customer of theirs.
     
    sirchadwick1
    sirchadwick1
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    Posted: Apr. 4, 2011 - 12:26 PM ET #7

    Holy crap, I guess I understand the 'grade'... but if that's the guy you have to deal with when dealing w/ customer service... I think my head would explode with a convo like that.  In betting, I guess it's SCREW the customer, WE'RE always right!   It just sucks that other books are awarding Miz the win while 5dimes has different terms.  I'm also one of the many that got screwed by going in on Miz.  Won a little... but it should have been a lot more if he hit in my parlay.
    Reply
    Holy crap, I guess I understand the 'grade'... but if that's the guy you have to deal with when dealing w/ customer service... I think my head would explode with a convo like that.  In betting, I guess it's SCREW the customer, WE'RE always right!   It just sucks that other books are awarding Miz the win while 5dimes has different terms.  I'm also one of the many that got screwed by going in on Miz.  Won a little... but it should have been a lot more if he hit in my parlay.
     
    sirchadwick1
    sirchadwick1
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    Posted: Apr. 4, 2011 - 12:27 PM ET #8

    One thing I pretty much no for sure... and that is I will NEVER bet on WWE again.
    Reply
    One thing I pretty much no for sure... and that is I will NEVER bet on WWE again.
     
    kaponofor3
    kaponofor3
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    Posted: Apr. 4, 2011 - 12:30 PM ET #9

    Another poster pointed out that 5dimes own rules on these events allows for an initial decision to be "revised or altered" by the ring announcer, and the bet isn't graded until a certified winner is verified by the officials at the venue. WWE themselves lists Miz as the winner. Yet the bet is graded canceled? Makes no sense to me.
    Reply
    Another poster pointed out that 5dimes own rules on these events allows for an initial decision to be "revised or altered" by the ring announcer, and the bet isn't graded until a certified winner is verified by the officials at the venue. WWE themselves lists Miz as the winner. Yet the bet is graded canceled? Makes no sense to me.
     
    Lippsman
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    Posted: Apr. 4, 2011 - 12:58 PM ET #10

    Betting on wrestling is just asking for trouble.
    Reply
    Betting on wrestling is just asking for trouble.
     
    Pack887
    Pack887
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    Posted: Apr. 4, 2011 - 12:59 PM ET #11

    of course they cancelled it. why the fuck else do you think they are allowing bets on an event with a pre-determined outcome, let alone have it be +1000 for a guy. you should have known they had that all planned out. they knew all along.
    Reply
    of course they cancelled it. why the fuck else do you think they are allowing bets on an event with a pre-determined outcome, let alone have it be +1000 for a guy. you should have known they had that all planned out. they knew all along.
     
    sirchadwick1
    sirchadwick1
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    Posts: 264
    Posted: Apr. 4, 2011 - 1:16 PM ET #12

    Quote Originally Posted by Pack887:

    of course they cancelled it. why the fuck else do you think they are allowing bets on an event with a pre-determined outcome, let alone have it be +1000 for a guy. you should have known they had that all planned out. they knew all along.


    Edge was at around +450 at one time... he won. 

    The Miz started at around +400 or so, but he ended up closing close to EVEN.  I believe it was after people saw the next PPV poster revealed that had his face on it that lead them to believe he would retain at Wrestlemania.  That's the reason I bet on him late. 

    I think these fine lines, nonofficial calls, restarts, dq's, and everything else in WWE definitely benefit the books as they can grade wagers however they damn well please when things aren't so clear. 

    In the end I'm just glad I got my $ back and chalk it up as a lesson learned.
    Reply
    Quote Originally Posted by Pack887:

    of course they cancelled it. why the fuck else do you think they are allowing bets on an event with a pre-determined outcome, let alone have it be +1000 for a guy. you should have known they had that all planned out. they knew all along.


    Edge was at around +450 at one time... he won. 

    The Miz started at around +400 or so, but he ended up closing close to EVEN.  I believe it was after people saw the next PPV poster revealed that had his face on it that lead them to believe he would retain at Wrestlemania.  That's the reason I bet on him late. 

    I think these fine lines, nonofficial calls, restarts, dq's, and everything else in WWE definitely benefit the books as they can grade wagers however they damn well please when things aren't so clear. 

    In the end I'm just glad I got my $ back and chalk it up as a lesson learned.
     
    Lippsman
    Lippsman
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    Posts: 87445
    Posted: Apr. 4, 2011 - 1:21 PM ET #13

    I don't think that Tony knew who was going to win.  But it doesn't take much to figure who will most likely win. Hell, he could even browse the wrestling boards for a few hours and get most of the info.
    Reply
    I don't think that Tony knew who was going to win.  But it doesn't take much to figure who will most likely win. Hell, he could even browse the wrestling boards for a few hours and get most of the info.
     
    kaponofor3
    kaponofor3
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    Posts: 35430
    Posted: Apr. 4, 2011 - 1:33 PM ET #14

    Quote Originally Posted by Lippsman:

    Betting on wrestling is just asking for trouble.


    That's what it sounds like, Lipps. I was just hoping to get a straightforward, legitimate ruling here and based on their own rules, I think they graded this one wrong.
    Reply
    Quote Originally Posted by Lippsman:

    Betting on wrestling is just asking for trouble.


    That's what it sounds like, Lipps. I was just hoping to get a straightforward, legitimate ruling here and based on their own rules, I think they graded this one wrong.
     
    esplanade
    esplanade
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    Posts: 9021
    Posted: Apr. 4, 2011 - 1:35 PM ET #15

    The guy sounds like a complete ass, but for once this worked to my benefit. Kap, it kind of sucks to kiss up to someone and have them shit on you, doesn't it? Sorry man.
    Reply
    The guy sounds like a complete ass, but for once this worked to my benefit. Kap, it kind of sucks to kiss up to someone and have them shit on you, doesn't it? Sorry man.
     
    kaponofor3
    kaponofor3
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    Posts: 35430
    Posted: Apr. 4, 2011 - 1:35 PM ET #16

    You are making educated guesses with these things. I took  Miz +1000 right when it came out for pure value purposes, and even hedged right before the event by taking the other side at -120. Both were graded as canceled.

    I don't want to sound conspiracy theorist or make accusation about Tony, but Miz did start around +1000 and moved to basically -120 closer to the event. That screams out to me that they had to take a ton of Miz action to move that big of an underdog basically to a pick. If Miz is graded as the winner, that could be a lot of +200 and above payouts for 5dimes. Could that be motivating their decision at all?

    Reply
    You are making educated guesses with these things. I took  Miz +1000 right when it came out for pure value purposes, and even hedged right before the event by taking the other side at -120. Both were graded as canceled.

    I don't want to sound conspiracy theorist or make accusation about Tony, but Miz did start around +1000 and moved to basically -120 closer to the event. That screams out to me that they had to take a ton of Miz action to move that big of an underdog basically to a pick. If Miz is graded as the winner, that could be a lot of +200 and above payouts for 5dimes. Could that be motivating their decision at all?

     
    kaponofor3
    kaponofor3
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    Posts: 35430
    Posted: Apr. 4, 2011 - 1:36 PM ET #17

    Quote Originally Posted by esplanade:

    The guy sounds like a complete ass, but for once this worked to my benefit. Kap, it kind of sucks to kiss up to someone and have them shit on you, doesn't it? Sorry man.


    I wasn't kissing up, I was just trying to be polite and reasonable.
    Reply
    Quote Originally Posted by esplanade:

    The guy sounds like a complete ass, but for once this worked to my benefit. Kap, it kind of sucks to kiss up to someone and have them shit on you, doesn't it? Sorry man.


    I wasn't kissing up, I was just trying to be polite and reasonable.
     
    Sparky10191
    Sparky10191
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    Posts: 68277
    Posted: Apr. 4, 2011 - 1:51 PM ET #18

    I find it funny that his name is Tony. It's like stereotype.
    Reply
    I find it funny that his name is Tony. It's like stereotype.
     
    Sparky10191
    Sparky10191
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    Posts: 68277
    Posted: Apr. 4, 2011 - 1:53 PM ET #19

    Quote Originally Posted by esplanade:

    The guy sounds like a complete ass, but for once this worked to my benefit. Kap, it kind of sucks to kiss up to someone and have them shit on you, doesn't it? Sorry man.

    Yea...he was a bit less polite when talking to the first person at live help last night when it was initially marked as a cancelled bet.

    Reply

    Quote Originally Posted by esplanade:

    The guy sounds like a complete ass, but for once this worked to my benefit. Kap, it kind of sucks to kiss up to someone and have them shit on you, doesn't it? Sorry man.

    Yea...he was a bit less polite when talking to the first person at live help last night when it was initially marked as a cancelled bet.

     
    PapaShango
    PapaShango
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    Joined: Dec, 2010
    Posts: 29065
    Posted: Apr. 4, 2011 - 3:38 PM ET #20

    Such an asshole.
    Reply
    Such an asshole.
     
    josbran
    josbran
    Veteran
    Participation Meter
    Joined: Oct, 2003
    Posts: 1992
    Posted: Apr. 4, 2011 - 4:37 PM ET #21

    Can't believe 5dimes even took action on a "fixed" event. You deserve everything you got if you bet pro wrestling.
    Reply
    Can't believe 5dimes even took action on a "fixed" event. You deserve everything you got if you bet pro wrestling.
     
    Pack887
    Pack887
    Banned
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    Joined: Feb, 2011
    Posts: 36
    Posted: Apr. 4, 2011 - 5:07 PM ET #22

    Quote Originally Posted by josbran:

    Can't believe 5dimes even took action on a "fixed" event. You deserve everything you got if you bet pro wrestling.
    Seriously. Every wrestler and all of their friends and families knew all the winners. All you had to do was google it. Not shocking to see them screw people over even with the slightest reason.
    Reply
    Quote Originally Posted by josbran:

    Can't believe 5dimes even took action on a "fixed" event. You deserve everything you got if you bet pro wrestling.
    Seriously. Every wrestler and all of their friends and families knew all the winners. All you had to do was google it. Not shocking to see them screw people over even with the slightest reason.
     
    tyson895
    tyson895
    Prospect
    Participation Meter
    Joined: Sep, 2010
    Posts: 59
    Posted: Apr. 4, 2011 - 5:39 PM ET #23

    Yep. Same crap happened to me. Miz wager was cancelled. I know sportsinteraction and bodog were taking wagers on wrestlemania. Did anyone wager at those sites and get a different grading?
    Reply
    Yep. Same crap happened to me. Miz wager was cancelled. I know sportsinteraction and bodog were taking wagers on wrestlemania. Did anyone wager at those sites and get a different grading?
     
    lucash
    lucash
    Prospect
    Participation Meter
    Joined: Oct, 2007
    Posts: 444
    Posted: Apr. 4, 2011 - 5:50 PM ET #24

    Quote Originally Posted by kaponofor3:

     

    I don't want to sound conspiracy theorist or make accusation about Tony, but Miz did start around +1000 and moved to basically -120 closer to the event. That screams out to me that they had to take a ton of Miz action to move that big of an underdog basically to a pick. If Miz is graded as the winner, that could be a lot of +200 and above payouts for 5dimes. Could that be motivating their decision at all?


    is this a rhetorical question?
    Reply
    Quote Originally Posted by kaponofor3:

     

    I don't want to sound conspiracy theorist or make accusation about Tony, but Miz did start around +1000 and moved to basically -120 closer to the event. That screams out to me that they had to take a ton of Miz action to move that big of an underdog basically to a pick. If Miz is graded as the winner, that could be a lot of +200 and above payouts for 5dimes. Could that be motivating their decision at all?


    is this a rhetorical question?
     
     
    tlml1899
    tlml1899
    Banned
    Participation Meter
    Joined: Dec, 2009
    Posts: 1590
    Posted: Apr. 4, 2011 - 6:59 PM ET #25

    Quote Originally Posted by kaponofor3:

    You are making educated guesses with these things. I took  Miz +1000 right when it came out for pure value purposes, and even hedged right before the event by taking the other side at -120. Both were graded as canceled.

    I don't want to sound conspiracy theorist or make accusation about Tony, but Miz did start around +1000 and moved to basically -120 closer to the event. That screams out to me that they had to take a ton of Miz action to move that big of an underdog basically to a pick. If Miz is graded as the winner, that could be a lot of +200 and above payouts for 5dimes. Could that be motivating their decision at all?

     

    You got to be kidding , right?

    Reply

    Quote Originally Posted by kaponofor3:

    You are making educated guesses with these things. I took  Miz +1000 right when it came out for pure value purposes, and even hedged right before the event by taking the other side at -120. Both were graded as canceled.

    I don't want to sound conspiracy theorist or make accusation about Tony, but Miz did start around +1000 and moved to basically -120 closer to the event. That screams out to me that they had to take a ton of Miz action to move that big of an underdog basically to a pick. If Miz is graded as the winner, that could be a lot of +200 and above payouts for 5dimes. Could that be motivating their decision at all?

     

    You got to be kidding , right?

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