MoneyGram withdrawal problems with Heritage

Anyone else that uses MoneyGram have problems with providing the clerk a phone number of the sender in order to get your payout ? No matter what book I use...MG ask for the sender's phone number...and I usually can give it to them with any other book but Heritage....and now Heritage tells me that their processors don't provide phone numbers...well how did u send the money, cause u cant send without a number....DISAPPOINTED

Why not have Heritage send you a check for your withdrawal? You should get the money within a week.

I've gotten numerous payouts from Heritage, and other books, via MG and have never once been asked for the sender's phone number.  When I fill out the form there's a spot for it, but I've always left it blank and have NEVER been asked to provide it.  I've picked up from multiple locations and it's always the same routine.  It sounds like maybe the place your going to is a little more strict than they need to be.  My suggestion is try another location and you shouldnt have a problem. 

I always make up an 800 or 877 number and have never had a problem.