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    All Forums | Gaming Industry - US

    How to file a complaint

    mrfsts8
    Urbanwildlife
    GIANFRANCO1114
    take_the_money
    Carcus
    ...
    Participants:
    Search
    Views: 1160
    Posts: 11
     
    mrfsts8
    mrfsts8
    Prospect
    Participation Meter
    Joined: Oct, 2012
    Posts: 23
    Posted: Feb. 16, 2016 - 3:59 PM ET #1

    Does anyone know how to file a complaint against a sports Book?

    Yes, i understand that in the end they really dont have to pay but thats bad business and nobody wants that.

    I have been getting the run around from BOOKMAKER.  I would like to get my situation out there in hopes it gets fixed.  Or to prevent someone else from losing money.

    thank you in advance to anyone who responds.
    Reply
    To remove first post, remove entire topic.
    Does anyone know how to file a complaint against a sports Book?

    Yes, i understand that in the end they really dont have to pay but thats bad business and nobody wants that.

    I have been getting the run around from BOOKMAKER.  I would like to get my situation out there in hopes it gets fixed.  Or to prevent someone else from losing money.

    thank you in advance to anyone who responds.
     
    Urbanwildlife
    Urbanwildlife
    Banned
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    Joined: Aug, 2013
    Posts: 5611
    Posted: Feb. 16, 2016 - 11:48 PM ET #2

    Good luck to you. Hopefully someone can help you.
    SNITCHES end up being bitches, or end up with stitches, and in ditches! #REALITY
    Reply
    Good luck to you. Hopefully someone can help you.
     
    GIANFRANCO1114
    GIANFRANCO1114
    Veteran
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    Joined: Mar, 2013
    Posts: 3152
    Posted: Feb. 17, 2016 - 9:22 AM ET #3

    bookmaker.eu?

    surprsing... rarely hear slow / non pay complaints from that family of books

    how much you owed? why are they not paying?
    Reply
    bookmaker.eu?

    surprsing... rarely hear slow / non pay complaints from that family of books

    how much you owed? why are they not paying?
     
    take_the_money
    take_the_money
    Veteran
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    Joined: Jan, 2004
    Posts: 2133
    Posted: Feb. 17, 2016 - 11:16 AM ET #4

    I requested $2500 on Monday, was in my debit card account yesterday at 5:00PM.  basically only took them 26 hours...they are always good on payouts.  I use the debit card method
    Reply
    I requested $2500 on Monday, was in my debit card account yesterday at 5:00PM.  basically only took them 26 hours...they are always good on payouts.  I use the debit card method
     
    mrfsts8
    mrfsts8
    Prospect
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    Joined: Oct, 2012
    Posts: 23
    Posted: Feb. 17, 2016 - 11:35 AM ET #5

    See i heard they were good at paying out also thats why i went to them.

    I cashed out using "Pay2card" so it was suppose to go back onto my debit card.  They told me it would take 5-10 business days.  when i contacted them after the 13th business day they said they needed to see my bank statement to make sure in fact i have not received the funds.  They then told me it shows paid on there end.  When in fact my bank statement shows them it has not been credited to my account.

    So supposedly they are investigating it.  

    Being this is my first time cashing out with them i only cashed out 600 just to make sure that the cash out process was simple.  Now this happens.

    Thank you for all of the comments i appreciate it.  I will keep you updated to whats going on.
    Reply
    See i heard they were good at paying out also thats why i went to them.

    I cashed out using "Pay2card" so it was suppose to go back onto my debit card.  They told me it would take 5-10 business days.  when i contacted them after the 13th business day they said they needed to see my bank statement to make sure in fact i have not received the funds.  They then told me it shows paid on there end.  When in fact my bank statement shows them it has not been credited to my account.

    So supposedly they are investigating it.  

    Being this is my first time cashing out with them i only cashed out 600 just to make sure that the cash out process was simple.  Now this happens.

    Thank you for all of the comments i appreciate it.  I will keep you updated to whats going on.
     
    mrfsts8
    mrfsts8
    Prospect
    Participation Meter
    Joined: Oct, 2012
    Posts: 23
    Posted: Feb. 17, 2016 - 11:39 AM ET #6

    Quote Originally Posted by take_the_money:

    I requested $2500 on Monday, was in my debit card account yesterday at 5:00PM.  basically only took them 26 hours...they are always good on payouts.  I use the debit card method


    Do you use the debit card they offer or you're own debit card?
    Reply
    Quote Originally Posted by take_the_money:

    I requested $2500 on Monday, was in my debit card account yesterday at 5:00PM.  basically only took them 26 hours...they are always good on payouts.  I use the debit card method


    Do you use the debit card they offer or you're own debit card?
     
    take_the_money
    take_the_money
    Veteran
    Participation Meter
    Joined: Jan, 2004
    Posts: 2133
    Posted: Feb. 17, 2016 - 12:38 PM ET #7

    i use the debit card that they provided to me through a third party...
    Reply
    i use the debit card that they provided to me through a third party...
     
    mrfsts8
    mrfsts8
    Prospect
    Participation Meter
    Joined: Oct, 2012
    Posts: 23
    Posted: Feb. 20, 2016 - 8:22 PM ET #8

    UPDATE!
    Thank you all for the input.

    I only think its fair that i let you know that BOOKMAKER finally deposited the money back into my Bookmaker account.

    Although it took about 20 days in total, the bottom line is i got the money.

    Reply
    UPDATE!
    Thank you all for the input.

    I only think its fair that i let you know that BOOKMAKER finally deposited the money back into my Bookmaker account.

    Although it took about 20 days in total, the bottom line is i got the money.

     
    Carcus
    Carcus
    Banned
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    Joined: Feb, 2016
    Posts: 7
    Posted: Feb. 23, 2016 - 8:14 AM ET #9

    it is great to hear good news in such cases
    Reply
    it is great to hear good news in such cases
     
    orlandon76
    orlandon76
    Prospect
    Participation Meter
    Joined: Jul, 2013
    Posts: 96
    Posted: Feb. 23, 2016 - 9:36 AM ET #10

    Intertops canceled my account for no reason they told me I did not pass their security check. Which is bullshitt  they will refund me my deposite money not my winnings.

     

    Reply

    Intertops canceled my account for no reason they told me I did not pass their security check. Which is bullshitt  they will refund me my deposite money not my winnings.

     

     
     
    Golazo
    Golazo
    Banned
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    Joined: Feb, 2015
    Posts: 454
    Posted: Feb. 23, 2016 - 11:56 AM ET #11

    Bookmaker is solid.  My guess at what happened is that something got mixed up on their end and they too were surprised it was taking so long to get your money.  But they probably requested your documents to ensure you weren't trying to defraud them and getting the payment twice.

    Either way, Bookmaker is the best book out there.
    Reply
    Bookmaker is solid.  My guess at what happened is that something got mixed up on their end and they too were surprised it was taking so long to get your money.  But they probably requested your documents to ensure you weren't trying to defraud them and getting the payment twice.

    Either way, Bookmaker is the best book out there.
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