Heritage Can't Find my Bet Jamaica Account

Went to my Bet Jamaica account this morning to start the transfer process to Heritage.  I get the message from Heritage that "the customer ID is already registered in the system".  I start a chat with Heritage and they said they'd call me.  A guy named Murph calls and gets all my Bet Jamaica info.  He says he is puzzled and can't pull it up.  He says I am the 2nd person that he has seen this with today.  He thinks because I have had a Heritage account for 4 years, the system is rejecting me.   He says he will get it taken care of in 20 minutes.  6 hours later and nothing.  Now Murph is gone for the day and the rep I chatted with never came back to me.  The good news is that it is only $115. 

good thing i just did a payout with bet jamaica,and lost the remaining 300 i left in  my account.when i called that morning to make my deposit i was shocked,but oh well gotta keep chasing this bread.

Spoke with a guy named Jimmy at Heritage.  He took care of things for me.  He said most of them went through with no problems but a handful had problems.  Thanks Jimmy.