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    All Forums | Gaming Industry - US

    Here are a few things to know about 5Dimes

    TheCrow
    bocche19
    TyDarius
    senbet
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    Views: 3281
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    TheCrow
    TheCrow
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    Joined: Dec, 2001
    Posts: 9368
    Posted: Oct. 3, 2011 - 10:22 PM ET #1

    First of all, i get a really bad feeling about their customer service.  In my opinion i believe they deal with a lot of unruly customers who talk faster than they can think, nevertheless it is never an excuse for customers to feel that they are being rushed.  My answer to the ones who are assholes over the phone or are looking to turn on that "asshole speaking" switch is to slow my speech and think faster.  You ever hear of the term think fast and talk slow?  Well it works the majority of the time when you are either getting bad customer service or about to.  Below is what i feel is worthwhile to share.

    yes you can request a western union or moneygram withdrawal everyday, even on saturday and sundays.  The earliest that you can make a withdrawal on any day is 9am eastern time.  And from the time that you make that withdrawal request, you will be able to get the control number 24 hours from that time.  I've tried to cheat a beat to try and test the system, but it seems as though 24 hours is firm.  

    On any given day that you feel the need for requesting your money for whatever reason, maybe you won on a nice parlay or something, assuming that it is after 1pm eastern that it got graded, you will have to wait till the next day at 9am eastern in the morning at the earliest before you can even request a withdrawal, and then 24 hours later, that's when you get a control number.  What does this basically mean?  Well it means that the longest you can expect to wait the minute you decide to withdraw is 43 hours and 59 minutes.  
    Now, it could be possible that a game played outside of north america that you bet on gets graded sometime between the 9am eastern - 1pm eastern timeframe, and then it would be 24 hours from that time, but there aren't as many people betting on the australian open, french open, or wimbledon.  The same goes for betting on soccer matches in europe or what have you.  Don't you hate it when you are told 24 hours or whatever, but then you find that it's actually just 24 hours from the time that you can request the withdrawals?  Too bad we can't just get our money when we want it because that can only occur if you can bet in las vegas, nevada right?  So for me it's best to know the worst case scenario because then if it goes over, you have reason to file a complaint and fill out a form at sportsbookreview.com  

    Man is it a hassle to deposit with 5dimes at times, and let me explain why, first i want to explore funding through western union.  There is a feature online at 5dimes.com which allows you to request a name to send your western union funds to as well as the country.  Well sometimes this feature is down so that sucks, and then you basically have to call in to get the info.  And you know calling in to get the info can sometimes suck because you risk the chance of getting the incorrect spelling of the name.  This can happen rather easy at times because the people that work over the phone have accents and it's easy to get mixed up.  Have you ever had to go back to western union in order to get the name fixed because there was a letter that was off?  That really sucks monkey balls.  Sometimes the agent at western union will give you a number so that you can call them yourself at home, but don't take that bait.  You will be on the phone all night long singing lionel ritchie.  On top of that i believe you need to call from the number that you wrote on your western union money transfer form send.  so then you gotta go back into the western union location that you used to send the money to and sometimes it takes ages for them to get a hold of someone on the lines even though the dealer is calling, yeah the last time i went, i waited about 30 minutes, and that sucks monkey balls.  The other thing that is really fucked up that i can think of is that if philippines as an example is the destinantion country to send the western union, it's gotta be in US DOLLARS.  Sometimes the person who served you might be a newbie working at the place, and then they do'nt ask you if you want it on philippine peso or us dollars, it goes through as philippine peso and then you are fucked.  You might even forget it yourself to mention US DOLLARS, because it won't allow you to mark anything on the form and so you have to rely on the agent to ask you if you want it in us dollars.  Even if before you sign the slip after the transaction, if it says philippine peso, you point that out to the customer service rep at the window BOOM!  You risk the chance of sitting your ass at that window off to the fuckin' side of waiting 30 minutes before they are able to get through on the phone and get the western union office to change it to us dollars.  You see how fucked up of a hassle it can be to send western union?  You won't know how this shit feels until you have experienced it yourself firsthand and i first sent my first western union over 10 years ago and i am surprised i am not banned from western union yet.  Of course i can always get another name or whatever, but things can be a major hassle.  I know there are many of you who have sent without any problems and all that, but consider yourself lucky!

    As far as moneygram goes, i have done moneygram a few times, and it seems as though as little as i have used moneygram to send, i can recall a few times where i was hassled by moneygram.  This one time that i can recall is that i had to call moneygram and give more information up because the name that i was sending to apparently was a known drug dealer/terrorist/bad guy i don't know what shit, but i had to call my sportsbook up and get more info to give the moneygram personnel.  I called my sportsbook up and they were able to give me the info that moneygram needed and my deposit went through but damn, who the fuck likes being hassled and shit?  I just want to do the fuckin' deposit and move on, but i refuse to use moneygram anymore, at least to send.


    Reply
    To remove first post, remove entire topic.
    First of all, i get a really bad feeling about their customer service.  In my opinion i believe they deal with a lot of unruly customers who talk faster than they can think, nevertheless it is never an excuse for customers to feel that they are being rushed.  My answer to the ones who are assholes over the phone or are looking to turn on that "asshole speaking" switch is to slow my speech and think faster.  You ever hear of the term think fast and talk slow?  Well it works the majority of the time when you are either getting bad customer service or about to.  Below is what i feel is worthwhile to share.

    yes you can request a western union or moneygram withdrawal everyday, even on saturday and sundays.  The earliest that you can make a withdrawal on any day is 9am eastern time.  And from the time that you make that withdrawal request, you will be able to get the control number 24 hours from that time.  I've tried to cheat a beat to try and test the system, but it seems as though 24 hours is firm.  

    On any given day that you feel the need for requesting your money for whatever reason, maybe you won on a nice parlay or something, assuming that it is after 1pm eastern that it got graded, you will have to wait till the next day at 9am eastern in the morning at the earliest before you can even request a withdrawal, and then 24 hours later, that's when you get a control number.  What does this basically mean?  Well it means that the longest you can expect to wait the minute you decide to withdraw is 43 hours and 59 minutes.  
    Now, it could be possible that a game played outside of north america that you bet on gets graded sometime between the 9am eastern - 1pm eastern timeframe, and then it would be 24 hours from that time, but there aren't as many people betting on the australian open, french open, or wimbledon.  The same goes for betting on soccer matches in europe or what have you.  Don't you hate it when you are told 24 hours or whatever, but then you find that it's actually just 24 hours from the time that you can request the withdrawals?  Too bad we can't just get our money when we want it because that can only occur if you can bet in las vegas, nevada right?  So for me it's best to know the worst case scenario because then if it goes over, you have reason to file a complaint and fill out a form at sportsbookreview.com  

    Man is it a hassle to deposit with 5dimes at times, and let me explain why, first i want to explore funding through western union.  There is a feature online at 5dimes.com which allows you to request a name to send your western union funds to as well as the country.  Well sometimes this feature is down so that sucks, and then you basically have to call in to get the info.  And you know calling in to get the info can sometimes suck because you risk the chance of getting the incorrect spelling of the name.  This can happen rather easy at times because the people that work over the phone have accents and it's easy to get mixed up.  Have you ever had to go back to western union in order to get the name fixed because there was a letter that was off?  That really sucks monkey balls.  Sometimes the agent at western union will give you a number so that you can call them yourself at home, but don't take that bait.  You will be on the phone all night long singing lionel ritchie.  On top of that i believe you need to call from the number that you wrote on your western union money transfer form send.  so then you gotta go back into the western union location that you used to send the money to and sometimes it takes ages for them to get a hold of someone on the lines even though the dealer is calling, yeah the last time i went, i waited about 30 minutes, and that sucks monkey balls.  The other thing that is really fucked up that i can think of is that if philippines as an example is the destinantion country to send the western union, it's gotta be in US DOLLARS.  Sometimes the person who served you might be a newbie working at the place, and then they do'nt ask you if you want it on philippine peso or us dollars, it goes through as philippine peso and then you are fucked.  You might even forget it yourself to mention US DOLLARS, because it won't allow you to mark anything on the form and so you have to rely on the agent to ask you if you want it in us dollars.  Even if before you sign the slip after the transaction, if it says philippine peso, you point that out to the customer service rep at the window BOOM!  You risk the chance of sitting your ass at that window off to the fuckin' side of waiting 30 minutes before they are able to get through on the phone and get the western union office to change it to us dollars.  You see how fucked up of a hassle it can be to send western union?  You won't know how this shit feels until you have experienced it yourself firsthand and i first sent my first western union over 10 years ago and i am surprised i am not banned from western union yet.  Of course i can always get another name or whatever, but things can be a major hassle.  I know there are many of you who have sent without any problems and all that, but consider yourself lucky!

    As far as moneygram goes, i have done moneygram a few times, and it seems as though as little as i have used moneygram to send, i can recall a few times where i was hassled by moneygram.  This one time that i can recall is that i had to call moneygram and give more information up because the name that i was sending to apparently was a known drug dealer/terrorist/bad guy i don't know what shit, but i had to call my sportsbook up and get more info to give the moneygram personnel.  I called my sportsbook up and they were able to give me the info that moneygram needed and my deposit went through but damn, who the fuck likes being hassled and shit?  I just want to do the fuckin' deposit and move on, but i refuse to use moneygram anymore, at least to send.


     
    TheCrow
    TheCrow
    Captain
    Participation Meter
    Joined: Dec, 2001
    Posts: 9368
    Posted: Oct. 3, 2011 - 10:22 PM ET #2

    You know what's funny about the 5dimes credit card deposit option that i have found?  I wanted to send all the necessary paperwork firsthand before i make a deposit with my visa card.  In order words, i want to scan in my credit card front and back, send them a copy of my id and send them an authorization agreement.  Once that's all cleared, that's when i planned on making my first deposit through visa with 5dimes and then that way if i requested a withdrawal it would be no problem because they have everything on file.  But nope, they don't allow this.  Basically you have to make the deposit with visa/mastercard for your first time, roll it over 1 time, then request the withdrawal and then they will request all the necessary paperwork from me.  Why can't i do this beforehand?  I asked why and they said it was for security purposes or whatever, but you know what?  I would not be surprised to find that i need to mail all applicable documentation through fed ex or whatever!  Imagine how long it would take for my first withdrawal request to take post my first credit card deposit.  You know how banks can make you jump through some many fuckin' hula hoops and make you wait a long time before you can get your hands on the real cash right?  Well i guess the 5dimes is making you do similiar shit.  $850 max withdrawal through moneygram within an 8 day periold, and $950 max withdrawal request through western union within an 8 day period.  So we are talking here, for every 24 days, the max you can withdraw total is $1800 between moneygram/western union combined, and then there's the check/bank wire option, more power to you if you can wait at least 15 business days or whatever it is!
    Reply
    You know what's funny about the 5dimes credit card deposit option that i have found?  I wanted to send all the necessary paperwork firsthand before i make a deposit with my visa card.  In order words, i want to scan in my credit card front and back, send them a copy of my id and send them an authorization agreement.  Once that's all cleared, that's when i planned on making my first deposit through visa with 5dimes and then that way if i requested a withdrawal it would be no problem because they have everything on file.  But nope, they don't allow this.  Basically you have to make the deposit with visa/mastercard for your first time, roll it over 1 time, then request the withdrawal and then they will request all the necessary paperwork from me.  Why can't i do this beforehand?  I asked why and they said it was for security purposes or whatever, but you know what?  I would not be surprised to find that i need to mail all applicable documentation through fed ex or whatever!  Imagine how long it would take for my first withdrawal request to take post my first credit card deposit.  You know how banks can make you jump through some many fuckin' hula hoops and make you wait a long time before you can get your hands on the real cash right?  Well i guess the 5dimes is making you do similiar shit.  $850 max withdrawal through moneygram within an 8 day periold, and $950 max withdrawal request through western union within an 8 day period.  So we are talking here, for every 24 days, the max you can withdraw total is $1800 between moneygram/western union combined, and then there's the check/bank wire option, more power to you if you can wait at least 15 business days or whatever it is!
     
    TheCrow
    TheCrow
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    Posts: 9368
    Posted: Oct. 3, 2011 - 10:30 PM ET #3

    1800 times 3 that is
    Reply
    1800 times 3 that is
     
    bocche19
    bocche19
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    Posted: Oct. 4, 2011 - 8:48 AM ET #4

    I think there are books with far worse problems then what you speak of about. i have used wu and got the name wrong before. so what I go back and fix it. no big deal. getting your money in timely manner is the most important thing ppl are concerned about and 5d does a better job then most. i rather be hassled depositing money then receiving it

    Reply

    I think there are books with far worse problems then what you speak of about. i have used wu and got the name wrong before. so what I go back and fix it. no big deal. getting your money in timely manner is the most important thing ppl are concerned about and 5d does a better job then most. i rather be hassled depositing money then receiving it

     
    TheCrow
    TheCrow
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    Posted: Oct. 4, 2011 - 9:05 AM ET #5

    Quote Originally Posted by bocche19:

    I think there are books with far worse problems then what you speak of about. i have used wu and got the name wrong before. so what I go back and fix it. no big deal. getting your money in timely manner is the most important thing ppl are concerned about and 5d does a better job then most. i rather be hassled depositing money then receiving it


    i definitely agree with you on far worse problems with other books out there.  However i am a PERFECTIONIST for the most part.  And it's not like i am on the east coast far away from las vegas, nevada.  i don't mind to continue to play at 5dimes because i haven't had any trouble getting paid like you said but i do wish they had better customer service.  I mean yeah at least there is a such thing as western union to even send money that way in the first place, but honestly the best thing to do is to be able to place bets in las vegas and then have your online accounts for halftime purposes.  the more options you have the better.  Now if you are living on the east coast or wherever far away from nevada, then i guess you have no choice but to deal with hassles right?  as long as you get paid
    Reply
    Quote Originally Posted by bocche19:

    I think there are books with far worse problems then what you speak of about. i have used wu and got the name wrong before. so what I go back and fix it. no big deal. getting your money in timely manner is the most important thing ppl are concerned about and 5d does a better job then most. i rather be hassled depositing money then receiving it


    i definitely agree with you on far worse problems with other books out there.  However i am a PERFECTIONIST for the most part.  And it's not like i am on the east coast far away from las vegas, nevada.  i don't mind to continue to play at 5dimes because i haven't had any trouble getting paid like you said but i do wish they had better customer service.  I mean yeah at least there is a such thing as western union to even send money that way in the first place, but honestly the best thing to do is to be able to place bets in las vegas and then have your online accounts for halftime purposes.  the more options you have the better.  Now if you are living on the east coast or wherever far away from nevada, then i guess you have no choice but to deal with hassles right?  as long as you get paid
     
    TheCrow
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    Posts: 9368
    Posted: Oct. 4, 2011 - 9:13 AM ET #6

    oh and most importantly...  online books love to use any way, shape, or form to slow pay you or not pay you at all.  Ever hear law enforcement personnel tell you that it's never an excuse to not know the law?  Yeah basically you have to take it up the ass if you didn't know the rules, so before deciding on a book at least know what you are getting into.
    Reply
    oh and most importantly...  online books love to use any way, shape, or form to slow pay you or not pay you at all.  Ever hear law enforcement personnel tell you that it's never an excuse to not know the law?  Yeah basically you have to take it up the ass if you didn't know the rules, so before deciding on a book at least know what you are getting into.
     
    TyDarius
    TyDarius
    Veteran
    Participation Meter
    Joined: Jan, 2006
    Posts: 2918
    Posted: Oct. 4, 2011 - 4:22 PM ET #7

    I recently signed up with 5 dimes and i would like to know am I the only one that calls customer service and has had someone not answer more times than answer?  Last Friday I couldn't even get ahold of them. That's ridiculous. But i called new accounts and someone answered on the second ring, I'm just worried if I win, how would I ever request a payout? Is there a better time than not to call them? Im use to bookmaker and someone always picks up within 2 rings. nothing was better than back in the day Pinnacle and using net teller. You literally could make deposits and withdrawels without talking to a sole. Our country is soo FUCKED, why can't shyt just be simple like that? No can't control our deficit and 9/11 debacle but there sure as hell make sure they stay on top of us gamblers.
    Reply
    I recently signed up with 5 dimes and i would like to know am I the only one that calls customer service and has had someone not answer more times than answer?  Last Friday I couldn't even get ahold of them. That's ridiculous. But i called new accounts and someone answered on the second ring, I'm just worried if I win, how would I ever request a payout? Is there a better time than not to call them? Im use to bookmaker and someone always picks up within 2 rings. nothing was better than back in the day Pinnacle and using net teller. You literally could make deposits and withdrawels without talking to a sole. Our country is soo FUCKED, why can't shyt just be simple like that? No can't control our deficit and 9/11 debacle but there sure as hell make sure they stay on top of us gamblers.
     
    bocche19
    bocche19
    Banned
    Participation Meter
    Joined: Aug, 2011
    Posts: 83
    Posted: Oct. 5, 2011 - 7:49 AM ET #8

    im originally from the east coast and th e more southeastern you go the worse it gets. this is how you do it ty you go online first request you want to make a deposit wu then after you get the info transcation id and name etc. you call and verify the address is ok... now once you go to wu make sure they can transfer the money into us dollars if they cant do a currency exchange call 5dimes backand tell them wu cant do it.( they have 3 numbers you can call you call all 3 till you talk to someone). now sometimes they will say send it anyways or they will give you a new name.tell them to repeat the name twice spelling each word out and the important thing is twice. and if you want to get paid the next day or 48 hours by wu you must call by 10 am dont do none of that live chat bs. always call before 10 am eastern time... then at the end of the day around 10 pm you can go live chat and ask about your payout... once you finished the live chat you then call... and see what the answers you get from each person then you go from there.

    Reply

    im originally from the east coast and th e more southeastern you go the worse it gets. this is how you do it ty you go online first request you want to make a deposit wu then after you get the info transcation id and name etc. you call and verify the address is ok... now once you go to wu make sure they can transfer the money into us dollars if they cant do a currency exchange call 5dimes backand tell them wu cant do it.( they have 3 numbers you can call you call all 3 till you talk to someone). now sometimes they will say send it anyways or they will give you a new name.tell them to repeat the name twice spelling each word out and the important thing is twice. and if you want to get paid the next day or 48 hours by wu you must call by 10 am dont do none of that live chat bs. always call before 10 am eastern time... then at the end of the day around 10 pm you can go live chat and ask about your payout... once you finished the live chat you then call... and see what the answers you get from each person then you go from there.

     
    senbet
    senbet
    Prospect
    Participation Meter
    Joined: Mar, 2010
    Posts: 278
    Posted: Oct. 5, 2011 - 10:26 AM ET #9

    I made the mistake of forgetting to have the money sent in U.S.

    Had to go back and have it changed because moneygram would not do it over that phone.

    Have to make sure everything is right before you leave. It sucks but shit happens
    Reply
    I made the mistake of forgetting to have the money sent in U.S.

    Had to go back and have it changed because moneygram would not do it over that phone.

    Have to make sure everything is right before you leave. It sucks but shit happens
     
    bocche19
    bocche19
    Banned
    Participation Meter
    Joined: Aug, 2011
    Posts: 83
    Posted: Oct. 5, 2011 - 11:41 AM ET #10

    5d is the only book i have really used.... im in business for myself but for a bit used them and i found that using wu or mg is the only way... credit card transcations and what not too much paperwork involved... everybody wants cash it holds more value then a 5 day hold on a deposit to your bank acct. plus wu provides less of a paper trail. worst case scenario if govt finds out about you using offshore they are going to have a much harder time gathering transcations from wu considering your depositing offshore and therefore that has a much harder time validating what its used for and they would have to somehow subpoena the person recieving the money you send it to because if they dont it would be considering hear say which more then likely will not hold up in a court . if you want to get paid in cash you deposit in cash. its that simple

    Reply

    5d is the only book i have really used.... im in business for myself but for a bit used them and i found that using wu or mg is the only way... credit card transcations and what not too much paperwork involved... everybody wants cash it holds more value then a 5 day hold on a deposit to your bank acct. plus wu provides less of a paper trail. worst case scenario if govt finds out about you using offshore they are going to have a much harder time gathering transcations from wu considering your depositing offshore and therefore that has a much harder time validating what its used for and they would have to somehow subpoena the person recieving the money you send it to because if they dont it would be considering hear say which more then likely will not hold up in a court . if you want to get paid in cash you deposit in cash. its that simple

     
     
    TheCrow
    TheCrow
    Captain
    Participation Meter
    Joined: Dec, 2001
    Posts: 9368
    Posted: Oct. 6, 2011 - 1:08 AM ET #11

    Quote Originally Posted by TyDarius:

    I recently signed up with 5 dimes and i would like to know am I the only one that calls customer service and has had someone not answer more times than answer?  Last Friday I couldn't even get ahold of them. That's ridiculous. But i called new accounts and someone answered on the second ring, I'm just worried if I win, how would I ever request a payout? Is there a better time than not to call them? Im use to bookmaker and someone always picks up within 2 rings. nothing was better than back in the day Pinnacle and using net teller. You literally could make deposits and withdrawels without talking to a sole. Our country is soo FUCKED, why can't shyt just be simple like that? No can't control our deficit and 9/11 debacle but there sure as hell make sure they stay on top of us gamblers.

    yeah as far as calling the main number on 5dimes, sometimes there is just no answer and it will just ring and ring forever.  So i'll just hang up and call back a few minutes later and luckily for me so far, i don't recall ever having a major problem.  I know what you mean about someone always picking up after the 2nd ring no matter what because that was definitely the case at betjamaica for me before they pulled out of the business.  What a lot of people have done is basically say that 5dimes will pay and that is definitely important.  The next worst thing is to get slow paid and so far i haven't heard of this problem either with 5dimes.  I mean yeah other shit can be such a major damn hassle like bonuses as another example that doesn't get credited to your account promptly or someone being an asshole about not crediting the proper amount to your account, but honestly, fuck the bonuses, in fact, make it a point to let customer service know that you don't want any signup or reload bonuses added to your account just because when it's time to withdraw, there won't be any hassles there.
    Reply
    Quote Originally Posted by TyDarius:

    I recently signed up with 5 dimes and i would like to know am I the only one that calls customer service and has had someone not answer more times than answer?  Last Friday I couldn't even get ahold of them. That's ridiculous. But i called new accounts and someone answered on the second ring, I'm just worried if I win, how would I ever request a payout? Is there a better time than not to call them? Im use to bookmaker and someone always picks up within 2 rings. nothing was better than back in the day Pinnacle and using net teller. You literally could make deposits and withdrawels without talking to a sole. Our country is soo FUCKED, why can't shyt just be simple like that? No can't control our deficit and 9/11 debacle but there sure as hell make sure they stay on top of us gamblers.

    yeah as far as calling the main number on 5dimes, sometimes there is just no answer and it will just ring and ring forever.  So i'll just hang up and call back a few minutes later and luckily for me so far, i don't recall ever having a major problem.  I know what you mean about someone always picking up after the 2nd ring no matter what because that was definitely the case at betjamaica for me before they pulled out of the business.  What a lot of people have done is basically say that 5dimes will pay and that is definitely important.  The next worst thing is to get slow paid and so far i haven't heard of this problem either with 5dimes.  I mean yeah other shit can be such a major damn hassle like bonuses as another example that doesn't get credited to your account promptly or someone being an asshole about not crediting the proper amount to your account, but honestly, fuck the bonuses, in fact, make it a point to let customer service know that you don't want any signup or reload bonuses added to your account just because when it's time to withdraw, there won't be any hassles there.
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