Gabe from Heritage is a Complete Liar

First of all, I like Heritage a whole bunch.  Never really any problems to speak of and fast dependable payouts.

Today I contacted Heritage to get a name to send a money transfer to.  The rep, George, gives me a name spelling every name out.  I spell it back to him and he confirms I have it right.  An hour later, I check my account and still no money.  I called and they tell me there was a problem with the spelling of 2 of the 3 names.  What?  I explain that I spelled it back to George as I always do.  I ask for a manager and I get Gabe.  Gabe places the blame on me but says he will listen to the call.  He also said no one called me because they were too busy.  I explain the game starts in 15 minutes, I am heading back to the transfer place and want it processed ASAP.  He said it has to be placed in order but if they screwed up, accounting will give me a free play prior to the game.  I corrected the info and then started to chat with Alex.  Alex said Gabe listened to the call and there was no error.  He said Gabe would send me a copy of the call.  I then called Gabe.  I am told that he stepped out and will be back in 15 minutes.  I ask for another manager.  Gabe then is miraciously back.  She tries to put me on hold but screws it up.  I then hear my voice on the call that Gabe is just now listening to.  After about 2 minutes, he gets on the phone and says they made a mistake and put a $50 free play on my account. I said that wasn't worth my time and inconvenience as I missed the start of the game and the under 28 for the 1st half.  I asked who his boss was and he said he was the owner.  I question him on that and he starts backtracking.  He starts off having Alex lie for him because he didn't listen to the call as promised.  He then lies saying he is the owner.  Gabe is a complete pompous jerk and he has now lost my business.

 

That sucks- I feel for you.  I always get the name on live chat and have an email of the conversation emailed to me......avoids all of those problems.  Then I go online and cut and paste the name- hit send and never an issue.  I can honestly say Heritage has been great to me.....not thegreek but no bad at all.

reach out to Mike, he will fix your issue.  But blasting a book or one of their cs reps on here isn't the fix, the guys at heritage do everything possible to allow you bet comfortably and make sure you get paid on time.

Fuck Heritage - gave me a bad name then expected me to call WU and figure out a way to cancel it - wtf?? The fucked up think is that I made them listen to the tape and the guy comes back and says - you're right...yeah no shit sherlock - after you argued with me for 5 minutes about how your clerks are NEVER wrong...BS - I just closed my account there today - fuck those clowns

DAMN I MISS BETJAMAICA

 

Hey Toby STFU and get that 3x rollover heritage bonus outta your mouth. Blasting a POS rep that is fucking with YOUR money is EXACTLY what this forum is for so other people don'tn have to go through the same thing. Dumbass...

Funny how all these books always are "too busy" or backtrack when you call them out on stuff. You have to take everything and I mean everything, they say with a grain of salt.

 You have to call WU to fix it.  Heritage can't fix it, only the sender.  One time, I had to call money gram to correct a spelling. 

here is a prime example of how inconvenient funding/withdrawing from online sportsbooks have become.  The only answer to his would be to move to a country that allows you to open a pinbet.com account or move to las vegas outright.  I myself have always made sure the clerk who is doing my western union spelled the name correctly, making sure it's in us dollars, etc before i sign it, if not i point out the error and sometimes have to wait 30 minutes for them to call back western union to fix the error.  I know it's fucked up, but i've had to learn through many of my losses since over 10 years ago.  Through time hopefully you can figure out the safe way to win and then not have to worry about sending through western union as much at least.

Speaking of Heritage, is it down tonight, Wednesday? I see no lines.

They are down for their Christmas Party,   it is listed on their site that it will be down until tomorrow,   it closed the tip of the last game of EWash and Ucla

Wow.  I hadnt seen this post in a while.  I never was able to get in touch with Mike.  However, I did speak to Murphy and he did apologize for Gabe's actions and added something to my account.  As I stated earlier, I do like Heritage a whole lot.  They are not Bet Jamaica but unfortunately no one is.  I hope things work out for you topshelfer. 

I realize you are pro Heritage but you say they are not Bet Jamaica.
I was with Betjm basically when they opened until the transfer and not once did Scotty give my a $500 free play as a Christmas bonus but in my first full year of playing there I get that from Heritage and it's only a 3x rollover.

Heritage #1

 

How many $200 loyalty plays did you get from Bet Jamaica throughout the course of the year?  Those loyalty plays had only a 4x rollover.

I do appreciate the free Holiday play from Heritage.  It was a nice gesture.