Chat with GT about deposit bonus

Thank you for contacting GTBets.eu. Can I please have your account ID so that I can better assist you?

You are now chatting with 'Kelly'

Your Issue ID for this chat is xxxxxxxxxxxxxxxxxxxxx

you: hi

Kelly: Hello good evening.

you: i hope u can help me

you: I just logged on 5-10 minutes ago and was offered the 50% football bonus with the 4x rollover

you: Made the deposit but have not reveived the bonus

Kelly: May I have your account ID please/

Kelly: ?

you: xxxxxxxxxxxxxxxxxxx

Kelly: Kindly hold while the account is being reviewed.

you: thank you

Kelly: I'm sorry sir, I checked with management but unfortunately your account does not qualify for the reload bonus, as your last transaction was a withdrawal.

Kelly: Your next deposit should qualify for the reload offered.

you: Im sorry but that is not acceptable. I made this deposit on the premise that I get the bonus

you: I pressed ok when I logged on and made my deposit on fact that I would get bonous

you: "welcome back"

you: I have been very loyal and I think that it would be best to do the right thing and make the customer happy. I would NOT have made a deposit without that bonus today.

Kelly: xxxxxxxxx, in the pop up and email it states after your next qualifying deposit. As your last transaction was a withdrawal it does not qualify.

you: Please, I would not make that deposit. Not for $500. I made that deposit based on that pop up not anything else.

you: I may have deposited $40 to bet on a game or 2...Not $500 to take the bonus.

you: Please do the right thing

you: I have logged on multiple times to look at lines and get a bonus. Every year VIP/GT gives nice bonus at start of season. They did again and I made a deposit based on that

you: You will force me to have to call my bank and not authorize this depoist. Then you create bad will with a good customer. Thats not good business

you: Now please make this right

Kelly: I am checking with management. Kindly hold.

you: please kelly have your manager do the right thing. Im not here to swindle you I just made the deposit TODAY based on the bonus

Kelly: Apologies sir. Unfortunately we cannot honor the reload bonus as indeed your account does not qualify. Management will make a one-time exception and authorize to refund your deposit as you only deposited to receive the bonus.

you: so you will make this exception...I understanding that its one time

Kelly: The exception being that we will refund the deposit back to your card.

you: ok will you make this refund now?

Kelly: Yes they will authorize it now with the processor, but it can take up to 10 business days to hit your account. But as they will authorize it now, it should be sooner than those 10 business days.

you: authorize

Kelly: Okay it has been authorized.

Aint that some bullshit?

This is just an example of bad customer service. Its 6pm in the east on a Friday night so depending where they are located. Assuming either in Caribean, maybe England. Should probably have called. I have never had a conflict resolved via their chat. Worst part is that 10 minutes after deposit, my bank called asking me to authorize the transaction. I blew my chance to get my $ back sooner.

the dialouge continued but I'll spare you the hair pulling details. I will say I hate their new interface sucks as well. Always been loyal to these guys. Just a bad incident. Like getting the steak you ordered overcooked at your favorite steakhouse.

Biz,

It definitely sucks but that has definitely been their policy for awhile.  If your last transaction is a withdrawal they don't grant the reload bonus on your first deposit after a withdrawal.  I remember it was even that way at VIP.

Maybe withdraw the money you just deposited.  Then make minimum deposit with no bonus?  Then reload again for big deposit for the big bonus.  There is ways around that.  It's just a pain for you so I know where you are coming from.  And you are right Gt customer service always takes care of customers usually. 

They already refunded the deposit to you at least free of charge so they did take care of you in that aspect.  Now once you get it back just make a small deposit first.  Then unleash to get the bonus on the big one!

Deezy, are you now turning into the UL-Kid for GTbets? 

Hahaha!  Nope please never compare me with that shill!  I could have said the same about you for heritage before.  But naw just stating facts that has always been their policy.  It's not like they give bad customer service ha.  Guy just didn't know their reload bonus policy.  They still took care of him though.  It's not like Heritage who would have laughed at the guy.  I use other books too such as Intertops.  Just Gt is my favorite one.  I also used to use Heritage but stopped with issues I encountered. 

Glad Gt took care of you Gopher and good luck for Michigan tomorrow they will likely need it vs Alabama ha!

Hahaha!  Nope please never compare me with that shill!  I could have said the same about you for heritage before.  But naw just stating facts that has always been their policy.  It's not like they give bad customer service ha.  Guy just didn't know their reload bonus policy.  They still took care of him though.  It's not like Heritage who would have laughed at the guy.  I use other books too such as Intertops.  Just Gt is my favorite one.  I also used to use Heritage but stopped with issues I encountered. 

Glad Gt took care of you Gopher and good luck for Michigan tomorrow they will likely need it vs Alabama ha!

Geeze these messages are messed up.  I'm trying to quote you gopher but not working. 

Hahaha!  Nope please never compare me with that shill!  I could have said the same about you for heritage before.  But naw just stating facts that has always been their policy.  It's not like they give bad customer service ha.  Guy just didn't know their reload bonus policy.  They still took care of him though.  It's not like Heritage who would have laughed at the guy.  I use other books too such as Intertops.  Just Gt is my favorite one.  I also used to use Heritage but stopped with issues I encountered. 

Glad Gt took care of you Gopher and good luck for Michigan tomorrow they will likely need it vs Alabama ha!

I'm glad they refunded your deposit, but geez, everytime you chatted it sounded like your were crying to her. The only thing your second post should have said was "hey guys, make sure you read the bonus rules before depositing."

Was just trying to get my way. They kind of hold the power so I made an adjustment not to be rude and unruly but playing part of a victim.

Customer Service came thru. Despite this unpleasant exchange and misunderstanding. Let this be a lesson to all, you must read the fine print and dont just click on buttons. A simple phone call strategically placed at 9:45 am, netted the desired bonus by a  live person who had to "get the manager." Live chat sucks