Thank you for contacting GTBets.eu. Can I please have your account ID so that I can better assist you?
You are now chatting with 'Kelly'
Your Issue ID for this chat is xxxxxxxxxxxxxxxxxxxxx
you: hi
Kelly: Hello good evening.
you: i hope u can help me
you: I just logged on 5-10 minutes ago and was offered the 50% football bonus with the 4x rollover
you: Made the deposit but have not reveived the bonus
Kelly: May I have your account ID please/
Kelly: ?
you: xxxxxxxxxxxxxxxxxxx
Kelly: Kindly hold while the account is being reviewed.
you: thank you
Kelly: I'm sorry sir, I checked with management but unfortunately your account does not qualify for the reload bonus, as your last transaction was a withdrawal.
Kelly: Your next deposit should qualify for the reload offered.
you: Im sorry but that is not acceptable. I made this deposit on the premise that I get the bonus
you: I pressed ok when I logged on and made my deposit on fact that I would get bonous
you: "welcome back"
you: I have been very loyal and I think that it would be best to do the right thing and make the customer happy. I would NOT have made a deposit without that bonus today.
Kelly: xxxxxxxxx, in the pop up and email it states after your next qualifying deposit. As your last transaction was a withdrawal it does not qualify.
you: Please, I would not make that deposit. Not for $500. I made that deposit based on that pop up not anything else.
you: I may have deposited $40 to bet on a game or 2...Not $500 to take the bonus.
you: Please do the right thing
you: I have logged on multiple times to look at lines and get a bonus. Every year VIP/GT gives nice bonus at start of season. They did again and I made a deposit based on that
you: You will force me to have to call my bank and not authorize this depoist. Then you create bad will with a good customer. Thats not good business
you: Now please make this right
Kelly: I am checking with management. Kindly hold.
you: please kelly have your manager do the right thing. Im not here to swindle you I just made the deposit TODAY based on the bonus
Kelly: Apologies sir. Unfortunately we cannot honor the reload bonus as indeed your account does not qualify. Management will make a one-time exception and authorize to refund your deposit as you only deposited to receive the bonus.
you: so you will make this exception...I understanding that its one time
Kelly: The exception being that we will refund the deposit back to your card.
you: ok will you make this refund now?
Kelly: Yes they will authorize it now with the processor, but it can take up to 10 business days to hit your account. But as they will authorize it now, it should be sooner than those 10 business days.
you: authorize
Kelly: Okay it has been authorized.
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