betphoenix pay out?

I know there people having experience with payout with alot of books but this is my first time I reuqested a payout from betphoenix. I start playing them recently and won and requesting a payout and get diff answer each time I talk to customer service.

Before i request a payout I make sure if  i need to send any credit card verification and they said no. I tried to deposit by credit card but got rejected so I went ahead and deposit via ewallet (like buying a gift card and depositing it). So before I was told that since my credit card got rejected when I tried to do the credit card deposit method I do not need a credit card verification.

Now this time around when i finally requested a payout via check for 2000 they said I need to send in a credit card verification even though i did a ewallet deposit because it is the same process as depositing via credit card method. I do not understand bc i was told differently each time.lt seem like they just giving me a hard time for me to get my money.

Have anyone experience this and also DO YOU REALLY NEED TO DO A CREDIT CARD VERIFICATION EVEN IF YOU DEPOSITED BY EWALLET (BUYING A GIFT CARD TO DEPOSIT) ???

ANOTHER THING IS THEY SAID THEY DO NOT KNOW THE LAST FOUR ENDING NUMBER OF THE CREDIT CARD I DEPOSIT WITH WITH EWALLET??? I THOUGHT WHEN YOU DEPOSIT CREDIT CARD MEHTOD THEY SHOULD KNOW WHICH CARD YOU USE INSTEAD THEY DO NOT KNOW WHICH IS WHY I THINK I SHOULDN'T BE DOING CREDIT CARD VERIFICATION SINCE EWALLET WENT THROUGH ANOTHER PARTY

Theyre just givin u the run around so u end up betting it, just send the tahe verification info,, wont hurt anything,, keep at it and youll get paid.

What's the problem? Send in the credit card verification info and get paid?

i asked 3 times myself there ....i waited a long time.....also at heritage ,no good books anymore it sucks......runarounds and bs!

notice you use dsi do you like them?