betisland problems

First time I've experienced problems with these guys. I requested a wu and mg last Saturday and usually they are great with payouts. However, they informed me today that new upper management has taken over and that my accounting is being reviewed by them. I will send out the chat I had this morning in a bit when I am home since I'm using my phone now.

I encourage all people to stay away from them for now until I hear everything is ok because it sounds super shady right now. You will see by the chat in a bit.

me: What does that mean? Bob: It means that upper management has decided to analyze the payments. The payments have been delayed until further notice. me: That makes 0 sense to me. Can you have Ryan Rossi contact me? He has been helping me during this time Bob: Sure wait let me see if he is available on chat for you. me: Ok thanks Ryan Rossi: Hello Nicholas Ryan Rossi: How can I assist you today? me: Hey Ryan me: I'm confussed exactly what's going on with my payout stuff. I seem to be getting the round wheel about my funds me: I was suppose to recieve a wu and mg but was told processor was delayed now upper management is looking over the funds?? Ryan Rossi: Let me clarify this for you. Ryan Rossi: We are currently undergoing on managerial changes. Ryan Rossi: These changes unfortunately are affecting our clients. me: So customers arnt getting paid at all?? Ryan Rossi: Customers are. Ryan Rossi: But your account has been placed under review. Ryan Rossi: Along with several others. Ryan Rossi: Management is simply trying to protect our clients and their money.

me: But why just mine I don't get it??
Ryan Rossi: Not just your account Nicholas.
Ryan Rossi: Several others.
me: It's not Like I am even a high stakes bettor
Ryan Rossi: Management is going to review each account and either deny or confirm payouts.
Ryan Rossi: You have nothing to worry.
Ryan Rossi: 
me: How can a Sportsbook deny payouts? I thought this was a good Sportsbook with a good review. Unfortunately, this conversation is changing my views a bit. And that is truly sad
me: It makes me worry just a bit when you say management may deny not to pay me.
me: So that does worry me unfortunately
Ryan Rossi: I understand your worry Nicholas.
Ryan Rossi: I am here to help you understand as best as possible.
Ryan Rossi: I am working around the clock to ensure everyone gets paid out.
Ryan Rossi: I personally apologize for the delay.
Ryan Rossi: Please do not worry, you will be paid out.
Ryan Rossi: Just after managerial review of your account.
me: But ok thanks for the info. Hopefully all goes well then I guess and ill let people know what's going on with the situation for betislands. I'll keep checking back for updates. Thanks

me: Ok thanks Ryan
Ryan Rossi: Make sure to always ask for me for this specific situation.
Ryan Rossi: I will always be willing to help you out or give you whatever info I have.
Ryan Rossi: I'm not here to give you the runaround.
me: Your the most helpful person here so that is why I asked to speak with you. Have a good one.
Ryan Rossi: I am the voice for my upper management team, so if you need to express anything or have any questions I'm the guy to ask.
Ryan Rossi: Again, I do apologize.

sorry i had to break it up. it was too many characters

You are now chatting with 'Jack'

Jack: Hello, how may I assist you today?

me: hey jack. quick question. how long will it take for the new upper management to review an account?

me: i know there are alot of problems going on with betislands and was informed this morning but i just want to get the general time frame as to how long it will take for them to revieve my account because i am waiting on a few payouts

Jack: Probable 1-2 weeks they are looking at each and every account individually.

Jack: Thats a general estimate it could be shorter or longer depending on where your account is along in the process.

me: the funds are guaranteed to be paid though correct?

Jack: Yes sir

me: excellent. thanks jack. have a good one

Jack: You to

Betislands is going down the tubes I went and but wagers in yesterday and my limits were cut again to 250 a game on if bet wagers. JOKE of a book

yeah once i get all my money out im done with them also 

I received a payment for $975 about an hour ago..that has to be a good sign for everybody that payments are being made.

Jason yeah they told me payments are being made, or at least they are trying too. but this whole review each player account thing is weird. why do they do that? do all books do that? I have never gotten stiffed money before and i definitely dont expect bet islands to be my first book that does it to me. i am staying optimistic 

btw jason, when did you request that payment you just recieved if you dont mind me asking? 

golfer,

I have never heard of a book reviewing everyones account..that seemed extremely weird to me and really had me wondering how long i would be waiting for this money..but they did surprise me today with a payout...I sent Jon an email asking if something could be arranged because i had yet to receive a WU payment..i dont know if that did it or not..the payments had been pending for a while so maybe my number just came up..not exactly sure why i got my payout today.

It is obviously just a stall tactic to delay paying people.  They should only have to review an account if something shady is going on. 

It's really sad to see a book that had such good customer service go so bad so quickly.  I still think them saying Hurricane Sandy affected their payouts is laughable.  Also think that Jon saying they are having a few hiccups along the way but things will be better for customers is complete horseshit.  No one is going to screw everything up in the middle of football season to buy another small book.  My feelings are that someone else bought Bet Islands and part of the agreement is that Jon try to spin the facts on these forums. 

Not sure why anyone is still depositing there.  I think you guys will get paid but it may take a few weeks.  Jason- not sure how much more they owe you but ask them to send money to a spouse or family member.  If their true concern is you getting blackballed by the P2P places, they should have no problems sending to someone else on your behalf.  I've had other books send it to my wife before and they were ok with it.  Good luck.

just got this email sent to me last night from ryan: