Anyone else have a bad expierence betonline.ag deposit?

I deposited $100 with a credit card and they now have a 6% fee I wasn't aware of. So I get credited $94 to my account. Today I check my credit card statement and was debted $130.77. I goto the online chat to try to get the situation fixed but they claim they need a bank statement from me to fix it. After saying I should call the merchant and dispute it. I told the guy you are the merchant.

I then called the 800 number and get told I have to send them a bank statement. I told him I didn't feel comfortable doing that after they already made a mistake with a simple deposit. So he says we'll cancel your wagers, close your account and refund the $30. And they'll call me back in a couple hours about the refund. lol Worst online book I've ever dealt with. I've got the chat transcript if anyone is interested.

I'm glad I didn't deposit a large amount of money with these thieves.

 

 

betonline is awful..the only reason people play there is because they wanna use a credit card so sure its easy..but there is a reason they take credit cards because they dont pay and is one of the worst sites anybody can play on...there is numerous forums on this site saying they dont pay and if they do it takes months..yet people keep givin them their money i really dont understand it at all.

betonline.ag is absolute garbage.  i have thousands of dollars in my account and  am trying to get my money out but am worried about not getting it.  have had numerous payout issues in the past with them.  they cancel my payouts and put my money back in my account without my permission.

i just want to get my money out and move on to another book but am having a hard time

 

You can goto https://www.sportsbookreview.com/reviews/ and put in a negative review for betonline.ag which I've done. I can't believe they have a B+ rating. Maybe if more people complain they'll drop the rating.

i dont use them since i use heritage mainly.but i didnt have a problem getting paid.

Stick with SBG! Reference me 769183..you'll get a nice bonus.

Someone from Betonline contacted me and resolved the issue. The customer support was very helpful and went above and beyond what was necessary to resolve the issue. The Betonline representative reactivated my account and credited my account for twice the amount of my initial deposit. He gave me his name and said if another issue ever comes up to ask for him.

I've been a betonline member for 5 years now, today I place 2 wagers,one free play wager in a women's doubles match just straight up. The second one a parlay with the women's tennis match, that parlay that match was graded as a win, the straight one just disappear from my system and the money was put back. I called customer service the guy treated me like a scammer and lier that I didn't have the ticket number .It was in my system and then it disappear. He said my call was not important enough to be transfer to manager. I had some trust with the website but now I don't know. But like I said never had a problem just today

Hi yonki2012

I'm sorry you had a bad experience, that's certainly not the standard of service we expect.  Could you give me your account info and I'll take a look into it for you?

What's the person's info to contact?

Woops... meant to quote Chad