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    All Forums | Gaming Industry - US

    5dimes giving me the run around

    chuckdaduck
    jongjon
    iamdpaige
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    Posts: 17
     
    chuckdaduck
    chuckdaduck
    Captain
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    Posts: 8330
    Posted: Dec. 5, 2011 - 10:50 AM ET #1

    i won big last night and wanted to request payout this morning wu, i had a 1500 last month from costa rica payout, i know they have different processors the one from pines is 990 max and just found out last month that they have a 2nd processor from costa rica with higher payouts well this is the nice run around i had to  go thru today and i don't even know yet if i will get it
    Reply
    To remove first post, remove entire topic.
    i won big last night and wanted to request payout this morning wu, i had a 1500 last month from costa rica payout, i know they have different processors the one from pines is 990 max and just found out last month that they have a 2nd processor from costa rica with higher payouts well this is the nice run around i had to  go thru today and i don't even know yet if i will get it
     
    chuckdaduck
    chuckdaduck
    Captain
    Participation Meter
    Joined: Jan, 2009
    Posts: 8330
    Posted: Dec. 5, 2011 - 10:52 AM ET #2

    You are now chatting with 'Danny'
    Danny: Hello. How may I assist you today?
    greg: my account-pass  what happened
    greg: u ended chat
    Danny: Hi!
    Danny: No I did not.
    Danny: You got disconnected again.
    Danny: Just a moment please
    greg: sorry
    Danny: So is it fine? For $950?
    Danny: No problem.
    greg: no i want 2000
    greg: i don't want 950
    greg: i want the big proccesor from costa rica
    greg: last month i got a 1500 wu payout from costa rica
    greg: i don't know why i can't have the same
    greg: i was told it is up to 2500
    Reply
    You are now chatting with 'Danny'
    Danny: Hello. How may I assist you today?
    greg: my account-pass  what happened
    greg: u ended chat
    Danny: Hi!
    Danny: No I did not.
    Danny: You got disconnected again.
    Danny: Just a moment please
    greg: sorry
    Danny: So is it fine? For $950?
    Danny: No problem.
    greg: no i want 2000
    greg: i don't want 950
    greg: i want the big proccesor from costa rica
    greg: last month i got a 1500 wu payout from costa rica
    greg: i don't know why i can't have the same
    greg: i was told it is up to 2500
     
    chuckdaduck
    chuckdaduck
    Captain
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    Joined: Jan, 2009
    Posts: 8330
    Posted: Dec. 5, 2011 - 10:53 AM ET #3

    Danny: You cannot cash out $2000 because you already have a deposit via Western Union Costa Rica. When you have at least one deposit WUCR, you cannot cash out that much. Sorry.
    greg: ok what about bank wire what is the min max amounts on that and fees and time table
    Danny: Minimum $2500, Maximum $5000, Flat Fee of $75, on free payouts we will cover up to $40.
    Danny: You can request one Bank Wire every 72 hours 
    greg: how long do they take to receive
    Danny: 3 to 5 business days Sir.
    greg: ok i will take a 2500 bank wire then
    greg: is my information on file my bank stuff i think i have made one before
    Danny: Let me check.
    Danny: No
    Danny: We do not have that info
    Danny: I am going to send you the form for you to fill it out and send it back.

    Reply
    Danny: You cannot cash out $2000 because you already have a deposit via Western Union Costa Rica. When you have at least one deposit WUCR, you cannot cash out that much. Sorry.
    greg: ok what about bank wire what is the min max amounts on that and fees and time table
    Danny: Minimum $2500, Maximum $5000, Flat Fee of $75, on free payouts we will cover up to $40.
    Danny: You can request one Bank Wire every 72 hours 
    greg: how long do they take to receive
    Danny: 3 to 5 business days Sir.
    greg: ok i will take a 2500 bank wire then
    greg: is my information on file my bank stuff i think i have made one before
    Danny: Let me check.
    Danny: No
    Danny: We do not have that info
    Danny: I am going to send you the form for you to fill it out and send it back.

     
    chuckdaduck
    chuckdaduck
    Captain
    Participation Meter
    Joined: Jan, 2009
    Posts: 8330
    Posted: Dec. 5, 2011 - 10:54 AM ET #4

    greg: i did a ach payout before same bank info on it
    Danny: We no longer process ACH.
    Danny: You need to fill the Bank Wire form.
    greg: let me ask u something u gave me the i can't make a payout from costa rica for 2000 because i had a western union deposit before, but what about the 1500 wu payout i received from costa rica last month so i have been able to receive the payouts before, i feel like ur giving me the run around i don't really appreciate it, i think i have been a pretty good customer throughout the years
    Danny: Sir. When you have at least one deposit Via Western Union to Costa Rica, you cannot have payouts for more than $950.
    greg: i know but what about the 1500 payout i received
    Reply
    greg: i did a ach payout before same bank info on it
    Danny: We no longer process ACH.
    Danny: You need to fill the Bank Wire form.
    greg: let me ask u something u gave me the i can't make a payout from costa rica for 2000 because i had a western union deposit before, but what about the 1500 wu payout i received from costa rica last month so i have been able to receive the payouts before, i feel like ur giving me the run around i don't really appreciate it, i think i have been a pretty good customer throughout the years
    Danny: Sir. When you have at least one deposit Via Western Union to Costa Rica, you cannot have payouts for more than $950.
    greg: i know but what about the 1500 payout i received
     
    chuckdaduck
    chuckdaduck
    Captain
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    Posts: 8330
    Posted: Dec. 5, 2011 - 10:56 AM ET #5

    Danny: I know you have one and that's exactly what I am going to figure out, why you have it. I know what I am doing, I am not giving you the run around like you just said.
    Danny: Read the previous line.
    greg: and i'm not sure i even used my name as sender to costa rica
    greg: i might have used a different sender
    greg: i just don't understand if before i made deposits to costa rica wu and i was able to process a 1500 wu payout and now ur saying any deposits to costa rica and u can't make a bigger payout
    greg: but i already received 1500 once so what ur telling me doesn't make sense 
    Danny: Well it makes sense to me.
    Danny: Just a moment please
    Reply
    Danny: I know you have one and that's exactly what I am going to figure out, why you have it. I know what I am doing, I am not giving you the run around like you just said.
    Danny: Read the previous line.
    greg: and i'm not sure i even used my name as sender to costa rica
    greg: i might have used a different sender
    greg: i just don't understand if before i made deposits to costa rica wu and i was able to process a 1500 wu payout and now ur saying any deposits to costa rica and u can't make a bigger payout
    greg: but i already received 1500 once so what ur telling me doesn't make sense 
    Danny: Well it makes sense to me.
    Danny: Just a moment please
     
    chuckdaduck
    chuckdaduck
    Captain
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    Joined: Jan, 2009
    Posts: 8330
    Posted: Dec. 5, 2011 - 10:57 AM ET #6

    greg: so it makes sense that i was able to make a 1500 before payout even when i made deposits to costa rica and now i can't make bigger payouts
    greg: it feels like ur one of those aol customer service people and when the guy calls in to stop his aol service the lady won't do it until he says stop service like 10 times, do i have to say a magic word or something a few times to get the bigger payouts triggered
    Danny: That payout for $1500 shouldn't go through. If you have at least one western union deposit to Costa Rica, which you hvae, you cannot have payouts higher than $950. that one you had for $1500 was a mistake. Clear now?
    greg: was a mistake it got processed and went thru so it can't be a mistake, no i'm not clear i'm confused can i talk to a manager or supervisor
    Reply
    greg: so it makes sense that i was able to make a 1500 before payout even when i made deposits to costa rica and now i can't make bigger payouts
    greg: it feels like ur one of those aol customer service people and when the guy calls in to stop his aol service the lady won't do it until he says stop service like 10 times, do i have to say a magic word or something a few times to get the bigger payouts triggered
    Danny: That payout for $1500 shouldn't go through. If you have at least one western union deposit to Costa Rica, which you hvae, you cannot have payouts higher than $950. that one you had for $1500 was a mistake. Clear now?
    greg: was a mistake it got processed and went thru so it can't be a mistake, no i'm not clear i'm confused can i talk to a manager or supervisor
     
    chuckdaduck
    chuckdaduck
    Captain
    Participation Meter
    Joined: Jan, 2009
    Posts: 8330
    Posted: Dec. 5, 2011 - 10:58 AM ET #7

    Danny: Ok let me check.
    Please wait while I transfer the chat to 'Vivian'.
    You are now chatting with 'Vivian'
    Vivian: Hello. How may I assist you today?
    greg: hello
    greg: i feel like i'm getting the run around, i've been a good customer throughout the years, and they are saying the max wu i can get is 950
    greg: but last month i had a 1500 wu payout from costa rica
    Vivian: hello I see that you want to place a request for Western Union, Please remember that we work with an agency, they place the rules for us, according to them if you have made deposits with this agency you can only get up to $990 in payouts 
    Vivian: I see that even though you have deposits 
    Vivian: a payout for $1500 went through
    Vivian: it could have been their mistake
    Vivian: but I can not place another payout for that amount with a risk that this time they will reject it
    greg: so if u deposit wu to phillipines or nicaragua then u can request up to 2500 payout
    Vivian: unless you know about this 
    Vivian: and want to take the risk
    greg: but if u make a deposit to costa rica u can't make higher payouts
    Vivian: yes, but the issue here is that you already have deposits to CR and even if you just made 1 couple of months ago you can only take out $990
    Reply
    Danny: Ok let me check.
    Please wait while I transfer the chat to 'Vivian'.
    You are now chatting with 'Vivian'
    Vivian: Hello. How may I assist you today?
    greg: hello
    greg: i feel like i'm getting the run around, i've been a good customer throughout the years, and they are saying the max wu i can get is 950
    greg: but last month i had a 1500 wu payout from costa rica
    Vivian: hello I see that you want to place a request for Western Union, Please remember that we work with an agency, they place the rules for us, according to them if you have made deposits with this agency you can only get up to $990 in payouts 
    Vivian: I see that even though you have deposits 
    Vivian: a payout for $1500 went through
    Vivian: it could have been their mistake
    Vivian: but I can not place another payout for that amount with a risk that this time they will reject it
    greg: so if u deposit wu to phillipines or nicaragua then u can request up to 2500 payout
    Vivian: unless you know about this 
    Vivian: and want to take the risk
    greg: but if u make a deposit to costa rica u can't make higher payouts
    Vivian: yes, but the issue here is that you already have deposits to CR and even if you just made 1 couple of months ago you can only take out $990
     
    chuckdaduck
    chuckdaduck
    Captain
    Participation Meter
    Joined: Jan, 2009
    Posts: 8330
    Posted: Dec. 5, 2011 - 10:59 AM ET #8

    Vivian: we work with different agencies and they all have different rules
    greg: u said if i want to take the risk, what risk would i have, 
    Vivian: so the agency that works with PH does not interferes with CR
    Vivian: that they reject the payout and we would have to place the funds back in your account and a new request will be enter for tomorrow
    Vivian: for $990
    greg: why would they reject the payout request for 990
    greg: u mean if i wanted a higher payout they could reject it
    greg: if i got one payout processed already for 1500 i don't see why i can't get another payout processed for a higher amount
    Vivian: correct, if you want we can place the request for $1500 and see if it goes through, or place the $990
    Vivian: the issue here is that since it was a mistake I dont know if they will rejected today or not
    Vivian: for $1500
    greg: well what is the worst thing that can happen if it gets rejected the funds will go back in my account right 
    Vivian: if you want we can take that risk
    Vivian: correct
    greg: when would u know if it gets processed or rejected
    Reply
    Vivian: we work with different agencies and they all have different rules
    greg: u said if i want to take the risk, what risk would i have, 
    Vivian: so the agency that works with PH does not interferes with CR
    Vivian: that they reject the payout and we would have to place the funds back in your account and a new request will be enter for tomorrow
    Vivian: for $990
    greg: why would they reject the payout request for 990
    greg: u mean if i wanted a higher payout they could reject it
    greg: if i got one payout processed already for 1500 i don't see why i can't get another payout processed for a higher amount
    Vivian: correct, if you want we can place the request for $1500 and see if it goes through, or place the $990
    Vivian: the issue here is that since it was a mistake I dont know if they will rejected today or not
    Vivian: for $1500
    greg: well what is the worst thing that can happen if it gets rejected the funds will go back in my account right 
    Vivian: if you want we can take that risk
    Vivian: correct
    greg: when would u know if it gets processed or rejected
     
    chuckdaduck
    chuckdaduck
    Captain
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    Joined: Jan, 2009
    Posts: 8330
    Posted: Dec. 5, 2011 - 11:01 AM ET #9

    Vivian: probably by this afternoon 
    greg: and then the money would go back into my account the same day if it gets rejected
    Vivian: correct
    greg: is 1500 the max i can request, can i request 2000, i heard the max was up to 2500, is 2000 okay to try
    Vivian: the max is $2500
    Vivian: with $110 fee
    greg: ok well i would like to try 2000
    greg: what is fee for that
    Vivian: 90
    greg: ok that will work can u process the request for me please 2000 with 90 fee
    Vivian: ok I will place the request for you, lets hope it goes through
    Vivian: may I have your account number and password please
    greg: my account and pass
    greg: yes let's hope
    Vivian: it is going to be processed to Sarasota Fl
    greg: yes please
    Vivian: ok please contact us this afternoon to see if it went through
    greg: ok so will they take the money out of my account now then
    Vivian: yes in a couple of minutes
    greg: alright i appreciate ur help
    Reply
    Vivian: probably by this afternoon 
    greg: and then the money would go back into my account the same day if it gets rejected
    Vivian: correct
    greg: is 1500 the max i can request, can i request 2000, i heard the max was up to 2500, is 2000 okay to try
    Vivian: the max is $2500
    Vivian: with $110 fee
    greg: ok well i would like to try 2000
    greg: what is fee for that
    Vivian: 90
    greg: ok that will work can u process the request for me please 2000 with 90 fee
    Vivian: ok I will place the request for you, lets hope it goes through
    Vivian: may I have your account number and password please
    greg: my account and pass
    greg: yes let's hope
    Vivian: it is going to be processed to Sarasota Fl
    greg: yes please
    Vivian: ok please contact us this afternoon to see if it went through
    greg: ok so will they take the money out of my account now then
    Vivian: yes in a couple of minutes
    greg: alright i appreciate ur help
     
    chuckdaduck
    chuckdaduck
    Captain
    Participation Meter
    Joined: Jan, 2009
    Posts: 8330
    Posted: Dec. 5, 2011 - 11:03 AM ET #10

    i will let yall know if my payout gets processed i'm not to optimistic about it, i would say to anybody out there planning on using 5dimes, make sure if u want higher payouts don't send wu deposits to costa rica so they can't use that as an excuse on u for higher than 990 payouts
    Reply
    i will let yall know if my payout gets processed i'm not to optimistic about it, i would say to anybody out there planning on using 5dimes, make sure if u want higher payouts don't send wu deposits to costa rica so they can't use that as an excuse on u for higher than 990 payouts
     
    chuckdaduck
    chuckdaduck
    Captain
    Participation Meter
    Joined: Jan, 2009
    Posts: 8330
    Posted: Dec. 5, 2011 - 2:21 PM ET #11

    just contacted customer service they said it was processed on their end and i can contact tom for the western union info for the payout, we'll see i will believe it once the cashier at the grocery store is slapping 100 bills in my hand
    Reply
    just contacted customer service they said it was processed on their end and i can contact tom for the western union info for the payout, we'll see i will believe it once the cashier at the grocery store is slapping 100 bills in my hand
     
    jongjon
    jongjon
    Prospect
    Participation Meter
    Joined: Apr, 2010
    Posts: 25
    Posted: Dec. 5, 2011 - 10:17 PM ET #12

    I think you'll be OK.....Good to know about Costa Rica (thankfully I've only been here with 5D since this football season and only have made 2 deposits, both Phili....)  My experience with another Book ACH W/D(required Bank Info, ID etc.) When I w/d with a wire trnasfer I had to "redo" all my info as well...but it went through....It's the processors....Could you please let us (me and others on here) if it goes through OK....Thanks
    Reply
    I think you'll be OK.....Good to know about Costa Rica (thankfully I've only been here with 5D since this football season and only have made 2 deposits, both Phili....)  My experience with another Book ACH W/D(required Bank Info, ID etc.) When I w/d with a wire trnasfer I had to "redo" all my info as well...but it went through....It's the processors....Could you please let us (me and others on here) if it goes through OK....Thanks
     
    iamdpaige
    iamdpaige
    Prospect
    Participation Meter
    Joined: Sep, 2011
    Posts: 51
    Posted: Dec. 6, 2011 - 4:10 AM ET #13

    5 dimes always pay. Thank god you didn't reach tony he would of suspended your account and say fuck off! Next time just request $950 western union and the next day $550 money gram. You made this into a big issue for no reason lol. 5 dimes and heritage sports are the best when it comes to payouts.
    Reply
    5 dimes always pay. Thank god you didn't reach tony he would of suspended your account and say fuck off! Next time just request $950 western union and the next day $550 money gram. You made this into a big issue for no reason lol. 5 dimes and heritage sports are the best when it comes to payouts.
     
    iamdpaige
    iamdpaige
    Prospect
    Participation Meter
    Joined: Sep, 2011
    Posts: 51
    Posted: Dec. 6, 2011 - 4:11 AM ET #14

    In the meantime put $100 on Missouri -7  tomorrow and when you win shoot my 5 dimes account $50! Lol
    Reply
    In the meantime put $100 on Missouri -7  tomorrow and when you win shoot my 5 dimes account $50! Lol
     
    chuckdaduck
    chuckdaduck
    Captain
    Participation Meter
    Joined: Jan, 2009
    Posts: 8330
    Posted: Dec. 6, 2011 - 10:00 AM ET #15

    i got the payout info this morning sender name and control number for 2k, i know what they were doing they were giving me the run around to take out a lower amount so i would keep more money in my account and lose it back, i was just calling their bluff i wanted to take out 2k to make sure i didn't give it all back,
    Reply
    i got the payout info this morning sender name and control number for 2k, i know what they were doing they were giving me the run around to take out a lower amount so i would keep more money in my account and lose it back, i was just calling their bluff i wanted to take out 2k to make sure i didn't give it all back,
     
    chuckdaduck
    chuckdaduck
    Captain
    Participation Meter
    Joined: Jan, 2009
    Posts: 8330
    Posted: Dec. 6, 2011 - 1:05 PM ET #16

    picked up the money today grocery store didn't have the 2000 cash but that's ok, just glad to get the money, i say if dimes tries to lowball u on the 990 payout u tell them u want the costa rica processor higher payouts 
    Reply
    picked up the money today grocery store didn't have the 2000 cash but that's ok, just glad to get the money, i say if dimes tries to lowball u on the 990 payout u tell them u want the costa rica processor higher payouts 
     
     
    iamdpaige
    iamdpaige
    Prospect
    Participation Meter
    Joined: Sep, 2011
    Posts: 51
    Posted: Dec. 6, 2011 - 5:14 PM ET #17

    Thanks for the info. They always get me with $950. Awesome win I just saw you thread. Please let me know next big parley. I'm trailing you! 
    Reply
    Thanks for the info. They always get me with $950. Awesome win I just saw you thread. Please let me know next big parley. I'm trailing you! 
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