Unlike Me, Be Smart - Avoid Fanduel Sportsbook

I'm located in Canada and opened my new FanDuel account on Monday, February 6th and made one deposit using the Interac method. The deposit was successful and I placed a four-team parlay wager with the deposit amount, which concluded with the final leg of the parlay on Tuesday evening. The parlay came in a winner. That was the only transaction I made in my new account.

On Tuesday afternoon, I attempted to log into my account and discovered it was "locked".

I contacted support via live chat and was informed that the Accounts department was reviewing my account because there was some unusual activity. It would, they told me, take 24-48 to review my account and if any documents were required, the Accounts team would contact me by email.

The time frame passed and as of today Sunday, more than five days later, my account is still locked with my winnings in the account, totalling $8500+.

I've spoken to a number of live chat agents at FanDuel since Tuesday and receive the same response each and every time: That the Accounts team is reviewing my account because of some unusual activity and they will contact me shortly by email. Still no contact from the Accounts team.

(1) How long can it take to review one's account and (2) how can they maintain that there has been unusual activity when I only made one deposit and one wager todate?

I should have detected two separate red flags with the Fanduel sportsbook before making my one and only deposit, which were:

(1) Unlike other sportsbooks like BetMGM, 5Dimes and Bet365 (among others) that provide a phone number to contact support or management, Fanduel does not. The only two methods of contacting this sportsbook are by live chat and by email.

(2) When I initially opened my Fanduel account and made my deposit, there was $25 placed in my casino account. An agent informed me that it was there because I was a new customer. I played a few rounds of blackjack and increased the $25 to $47.50. I then attempted to withdraw $47 and it was declined. Once again, I contacted support and was told I had to make a deposit before I could withdraw the funds from the casino.

Sportsnet.ca here in Canada advertises and continues to advertise for Fanduel on a regular basis on television during NHL games and NFL games. If this is a corrupt and bogus sportsbook, why are they advertising for them?

I've pretty much concluded that my account will not be re-opened at this stage and that both my deposit and winnings have been taken away from me. There's not a lot I can do or anyone I can contact regarding my situation.

What I am hoping to do is make to make my bad experience with this sportsbook public so that the next person does not get taken in the same fashion.

Bottom line: Do not register an account with FanDuel sportsbook. 

Let’s hope they resolve this and actually give you an explanation.

That is a total disgrace. I am in Ontario and see those commercials for them all the time. 

Keep us informed here what ends up happening? We can definitely spread the word around about these scammers if they don't resolve this problem. 

Just curious how much do they owe you? Is it $8500 you made on the parlay? 

Thanks fellows and I sincerely appreciate the feedback.

Thehuntman, I made one deposit for $3000 immediately after opening my account on Monday and placed that entire amount on the 4-team parlay, which paid out a net profit of $5500 and change. Three of the games in the parlay went Monday and the final leg went Tuesday evening.

I actually reached out to Sportsnet.ca (radio and television) and described and explained my experience. I have yet to hear back from Sportsnet. I've never had this happen in all my years of gambling. As I mentioned, I guess it is in part a result of my own stupidity, as I should have picked up on the two red flags I mentioned. The reason I opened an account with FanDuel was because they were one of the few sportsbooks I could find that offered the NHL prop of "a goal in the first ten minutes". 

Moments ago, Gronk and Vinatieri advertised for FanDuel on television. Hmmm. 

The absolute worst customer service of all time. Totally ignore any inquiries. Stopped using them some time ago.

@Charo757

 I would give them til tuesday....things would be slow on the weekend and maybe they need a supervisor to clear your account??

but they should have it resolved by tuesday at latest....IMO...

if not by tuesday you may be getting hosed....

@Charo757

 also did they give you a "bonus multiplier" on the parlay?? some books do this to new subscribers and attach stipulations to the offer

you may have used ineligible odds in the parlay and they need to re-adjust or cancel your wager

@Charo757

  I have been using FANDUEL for a while now and NEVER had a problem with them. As a matter a fact, they pay out your winnings the same day. YOU really need to read all the rules and regulations especially if you are placing large parlays. I only bet straight bets. GL and I hope you settle this dispute.

Thanks fellows.

dubz4dummyz, no they did not provide a "bonus multiplier" for my parlay. 

SDSU757, it was a straight forward palay and there were no stipulations indicated at all. It there were, I don't think the parlay would have been accepted in the first place. 

@SDSU757

 You must be a FanDuel employee?

Crooks.they jus mad they gotta pay out that much so quick.and u jus opened that account.u will get paid jus wait.well done stills building that.keep 5 bills in there and stash rest.bless

Bet365 is the same as well. No way of contacting them except by email or live chat. Very shady company. They graded my bet incorrectly and never fixed the issue and then banned my account.

Does anyone know a good sportsbook to use if you live on the Westcoast of Canada? 

No skin in the game here and not loyal to one particular book (though I stopped using BETMGM after some shady stuff on their app), I have not had any issues with FD. I've withdrawn thousands of dollars. Sorry to hear you are having issues. 

Fan Duel doesn't have customer service. I wait a hour to chat about my two Round Robin's they graded as losers with 3 open games left on both winning tickets and the agent identifies the mistakes and says he can't help it needs to go to the wagering department to be regraded. This has been going on  for over 2 weeks now!! Oh by the way they had a promotion of spent $250, $500 or $750 average per day in NFL during playoffs and they match for superbowl wagering! Well they gave me my $250 though I wagered in the $1000s on average. Personally I am moving on to another book after I get my issues settled though I must say I did like their wagering app.