Removed from March Madness 100K contest

Dear Covers Support,

I recently noticed that I was removed from the first-place position in the Covers Free 100K March Madness contest, where I had accumulated 25 points and was strongly holding the top spot. This change happened without any prior notice or explanation.

I kindly request clarification regarding this matter. Was there a rule violation or an issue with my account that led to my removal? If so, I would appreciate any details you can provide. I have followed the contest rules carefully and would like to understand why my standing was affected.

Please let me know as soon as possible. I value the integrity of the contest and look forward to your response.

Best regards,

The Curonian

@TheCuronian

 I'll get with Colin or Flynt and have them look into this for you. 

@TheCuronian

Unfortunately the rules of the contest stated only Canada and US residents were eligible.  Our checks determined that you are not located in either country, so unfortunately you were disqualified because of this. 

Dear Covers Support,

Thanks for your prompt response to my previous message. A quick question arises—as you can see, my location is in the U.S., specifically Illinois. Could your team review my claim to ensure there are no issues related to this?

I appreciate your time and look forward to your clarification.

Hello @TheCuronian, our records do not indicate that you reside in Illinois. If you can confirm this, please send a photo ID with your name, address, and date of birth to support@covers.zendesk.com.

Thanks!