Thank you for contacting us.
Your recently requested withdrawal from your account has been put on hold as we require certain information from you as part of the new verification procedures required by our processors. Please understand that these verification procedures are conducted for your security and with your help we can resolve this issue promptly.In order to complete this request you will have to provide us with a copy of your driver’s license or passport (or any official form of ID), and a hardcopy of a utility bill showing your name and address.
Please fax the requested documents to 1800 201 4919 (++1-208-567-3627 if you are outside North America), or if it is more convenient you may scan your documents, attach them to an email, and send them to the following address:
Please ensure that your customer ID number is prominent on the fax or subject line of the email and please check the quality of your scan or fax to ensure that all information is fully legible.
We apologize for any inconvenience this might cause, however these measures are essential to protect both your security and ours. Also, for security reasons, any pending withdrawals you may have from your account will be placed on hold until the requested information has been received and verified.
We also understand that some of the information requested above may already have been submitted in the past. However, for security purposes our processors have requested that the information be provided again. If you are unsure of what you need to send please contact one of our customer support operators for confirmation.
We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter.
Kind regards,
--Sportsbook Cashier
Thank you for contacting us.
Your recently requested withdrawal from your account has been put on hold as we require certain information from you as part of the new verification procedures required by our processors. Please understand that these verification procedures are conducted for your security and with your help we can resolve this issue promptly.In order to complete this request you will have to provide us with a copy of your driver’s license or passport (or any official form of ID), and a hardcopy of a utility bill showing your name and address.
Please fax the requested documents to 1800 201 4919 (++1-208-567-3627 if you are outside North America), or if it is more convenient you may scan your documents, attach them to an email, and send them to the following address:
Please ensure that your customer ID number is prominent on the fax or subject line of the email and please check the quality of your scan or fax to ensure that all information is fully legible.
We apologize for any inconvenience this might cause, however these measures are essential to protect both your security and ours. Also, for security reasons, any pending withdrawals you may have from your account will be placed on hold until the requested information has been received and verified.
We also understand that some of the information requested above may already have been submitted in the past. However, for security purposes our processors have requested that the information be provided again. If you are unsure of what you need to send please contact one of our customer support operators for confirmation.
We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter.
Kind regards,
--Sportsbook Cashier
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