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pinnaclesports

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Views: 3188
Posts: 10
 
Captain
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Joined: Oct, 2005
Posts: 5358
Posted: #1

they added a new deposit options echeque
what u need to do is first is show u r ID and a bank statement
and u will be able to deposit right a way
thats what i did so i was cleared to deposit.
the max deposit was 500 , so i deposit 500
all u have to give is bank acc number and transit and bank id
which is simple.
only thing u need is the fund in your bank account when they will try to take the fund if not u may lose pinnacle account forever.
i have that money to cover the deposit, so i deposit
i make some bets , and my balance hits 670
so i place a parlay of 4 teams, wsh vsclippers , habs vs kings
carolina panthers moneyline, and dallas cowboys moneyline
i win!! profit of 8377
but today, they confiscate my winnings saying the deposit was not successful? they dont really explain the reason.
this is a steal!
also i verified again the email i received , my bank info are right, 
i am fund in bank acc., i contacted my bank, they did not refuse any deposit.
pinnacle are so hard to contact, they do only emails.
its so easy to do what they did, if i lose they take the fund from my bank, if i win they just have to tell me the deposit was not succesful.
i dont complain often but this is a steal.
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Captain
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Joined: Oct, 2005
Posts: 5358
Posted: #2

pinnacle put back the winnings to my acc
they admit it was technical error
but some of their customer support people are really stubborn.
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Banned
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Joined: Aug, 2015
Posts: 12
Posted: #3

Pinnacle is a class act.
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Banned
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Joined: Feb, 2016
Posts: 7
Posted: #4

very good that they solved this problem as till at the moment I did not hear any complaints regarding the payments

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Prospect
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Joined: Feb, 2016
Posts: 53
Posted: #5

 good to know, I am using this for now through BET-IBC and I don't really have any complaints so far. Hope it continues like this.
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Veteran
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Joined: Mar, 2015
Posts: 2988
Posted: #6

Pinnacle is a good book, but their customer service procedures and staffing lead a lot to be desired.  I've corresponded with them a few times and it is as if they don't read your emails.

They have no live chat which is almost an industry standard these days.  

Still in the end they seem to get it right, and that is better than having super polite customer service people with a rotten business model of trying to cheat or eliminate winning betters as most of the British books are.
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Prospect
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Joined: Nov, 2016
Posts: 5
Posted: #7

It should be tech error. I had one case like this and all ended good without quarrel.
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Prospect
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Joined: Nov, 2016
Posts: 141
Posted: #8

Good to know they solve your problem without making more problems out of it! 
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Veteran
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Joined: Feb, 2009
Posts: 4680
Posted: #9

Pinnacle is top notch. Best book in the business 
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Prospect
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Joined: Nov, 2016
Posts: 141
Posted: #10

Quote Originally Posted by Indigo999:

Pinnacle is a good book, but their customer service procedures and staffing lead a lot to be desired.  I've corresponded with them a few times and it is as if they don't read your emails.

They have no live chat which is almost an industry standard these days.  

Still in the end they seem to get it right, and that is better than having super polite customer service people with a rotten business model of trying to cheat or eliminate winning betters as most of the British books are.

You can use a broker (betibc was recommended by our friend here) to solve this chatting problems, they have live chat support through the website and skype. 
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