UNFAIR bet365 "self-exclusion"

Hello, an bet365 just exclude for a lifetime me by accusing me that I have gambling problems while I've never had it or requested a self- exclusion by my self.. I won and played repeatedly on online games at bet365 , an agent contacted me and asked me to fill out a form to know if I have addiction problem.. Finally the result was positive but the agent took the decision ALONE to exclude me permanently by assuming that I addiction problem.. I try  try to solve this problem but they insist on the permanent exclusion.. I can not even create a new account.. It's really frustrating and depressing.. I didn't even self-exclude my self and they ban me for a fake reason.. What do guys think of that unfair situation? Is there any solutions please?