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    All Forums | Gaming Industry - US

    Problems with Heritage Sports cash back bonus...

    Lapoo05
    nyduccie
    Riceboi
    DoctorMorgano
    slike
    ...
    Participants:
    Search
    Views: 4112
    Posts: 10
     
    Lapoo05
    Lapoo05
    Prospect
    Participation Meter
    Joined: Oct, 2007
    Posts: 146
    Posted: Apr. 13, 2013 - 5:18 PM ET #1

    Has anyone with Heritage, think that they didnt receive all thier money on thier cash back program ? it is a good bonus, and a great way to get back some of your loses. However the last quarter Jan. thru Mar. I only received a quarter of my usual cash back. Not to mention that I wagered the same way with MORE money. Heritage response was that they dont keep records of wagers or deposits. They delete them after a week...I know sportsbooks keep these things on file due to fraudulent claims, but I guess Heritage is different..... Has anyone else run into this problem ???
    Reply
    To remove first post, remove entire topic.
    Has anyone with Heritage, think that they didnt receive all thier money on thier cash back program ? it is a good bonus, and a great way to get back some of your loses. However the last quarter Jan. thru Mar. I only received a quarter of my usual cash back. Not to mention that I wagered the same way with MORE money. Heritage response was that they dont keep records of wagers or deposits. They delete them after a week...I know sportsbooks keep these things on file due to fraudulent claims, but I guess Heritage is different..... Has anyone else run into this problem ???
     
    nyduccie
    nyduccie
    Veteran
    Participation Meter
    Joined: Dec, 2006
    Posts: 2011
    Posted: Apr. 13, 2013 - 6:40 PM ET #2

    Whoa, is that true? They dont keep a record of deposits or wagers? haha
     
    Ive been through the ringer with 5dimes and will not deposit another cent there. I was told that Heritage was the best available site now... 

    Have you had any other problems there yet? Received any pay outs? 
    Reply
    Whoa, is that true? They dont keep a record of deposits or wagers? haha
     
    Ive been through the ringer with 5dimes and will not deposit another cent there. I was told that Heritage was the best available site now... 

    Have you had any other problems there yet? Received any pay outs? 
     
    Lapoo05
    Lapoo05
    Prospect
    Participation Meter
    Joined: Oct, 2007
    Posts: 146
    Posted: Apr. 13, 2013 - 7:03 PM ET #3

    Quote Originally Posted by nyduccie:

    Whoa, is that true? They dont keep a record of deposits or wagers? haha
     
    Ive been through the ringer with 5dimes and will not deposit another cent there. I was told that Heritage was the best available site now... 

    Have you had any other problems there yet? Received any pay outs? 
    of coarse they keep records of wagers and deposits..they say that because that is the only way to prove your wagering activity, so if they decide to short change you on cash back theres no proof...there thing is , the computer calculates everything, and is never wrong..so with no record of your wagers, they can say anything...
    Reply
    Quote Originally Posted by nyduccie:

    Whoa, is that true? They dont keep a record of deposits or wagers? haha
     
    Ive been through the ringer with 5dimes and will not deposit another cent there. I was told that Heritage was the best available site now... 

    Have you had any other problems there yet? Received any pay outs? 
    of coarse they keep records of wagers and deposits..they say that because that is the only way to prove your wagering activity, so if they decide to short change you on cash back theres no proof...there thing is , the computer calculates everything, and is never wrong..so with no record of your wagers, they can say anything...
     
    Lapoo05
    Lapoo05
    Prospect
    Participation Meter
    Joined: Oct, 2007
    Posts: 146
    Posted: Apr. 13, 2013 - 9:19 PM ET #4

    This is thier chat saying they dont keep records of wagers and deposits...

    12:24:29 [Jackie] Thank you for contacting Heritage Sports, how may I help you today?

    12:26:31 [410733] I would like to see a record of my old deposits, going back to September of 2012 ?
    12:26:55 [Jackie] We do not have further records sir
    12:28:46 [410733] So you dont keep records of Deposits or wagers ?
    12:28:57 [Jackie] No sir, unfortunately not
    12:31:19 [410733] All sportsbooks keep this kind of information, in case of any problems with banks, due to deposit issues such as fraud.
    12:31:40 [Jackie] We do not keep that information sir
    12:35:59 [410733] are you aware that for every wager or deposit the client make, Heritage sends a e-mail to the client for confirmation of wagers and deposits ?
    12:36:33 [Jackie] Yes sir, you can keep track of this, but we do not keep old records
    12:38:27 [410733] You would have this also in your old e-mails, in the sent files...thats the way e-mails work.
    12:39:13 [Jackie] All this information is deleted, that is the reason why the information is sent to you to keep track sir
    12:40:32 [410733] so the further, Heritage goes back is a week or two ?
    12:40:43 [Jackie] That is correct
    12:41:53 [410733] thanks for the information and your time..
    12:42:00 [Jackie] You're welcome! Have a great day!
    Reply
    This is thier chat saying they dont keep records of wagers and deposits...

    12:24:29 [Jackie] Thank you for contacting Heritage Sports, how may I help you today?

    12:26:31 [410733] I would like to see a record of my old deposits, going back to September of 2012 ?
    12:26:55 [Jackie] We do not have further records sir
    12:28:46 [410733] So you dont keep records of Deposits or wagers ?
    12:28:57 [Jackie] No sir, unfortunately not
    12:31:19 [410733] All sportsbooks keep this kind of information, in case of any problems with banks, due to deposit issues such as fraud.
    12:31:40 [Jackie] We do not keep that information sir
    12:35:59 [410733] are you aware that for every wager or deposit the client make, Heritage sends a e-mail to the client for confirmation of wagers and deposits ?
    12:36:33 [Jackie] Yes sir, you can keep track of this, but we do not keep old records
    12:38:27 [410733] You would have this also in your old e-mails, in the sent files...thats the way e-mails work.
    12:39:13 [Jackie] All this information is deleted, that is the reason why the information is sent to you to keep track sir
    12:40:32 [410733] so the further, Heritage goes back is a week or two ?
    12:40:43 [Jackie] That is correct
    12:41:53 [410733] thanks for the information and your time..
    12:42:00 [Jackie] You're welcome! Have a great day!
     
    Riceboi
    Riceboi
    Captain
    Participation Meter
    Joined: Feb, 2011
    Posts: 5372
    Posted: Apr. 14, 2013 - 1:02 AM ET #5

    doesn't sound good for a "good" book
    Reply
    doesn't sound good for a "good" book
     
    DoctorMorgano
    DoctorMorgano
    Prospect
    Participation Meter
    Joined: Jan, 2004
    Posts: 95
    Posted: Apr. 15, 2013 - 11:35 AM ET #6

    I have nothing but GREAT things to say about Heritage. I have been paid and their customer rewards programs are TOP NOTCH!.  Another great reward is the *8th deposit for free* program. If you fail to cash out after your 8th deposit, Heritage will give you a deposit for free.....basically the deposit amount will be the average of your 8 deposits. Prompt payment, awesome rewards programs and an invite only VIP book.  Heritage rocks! Very happy to be a customer and they are very similiar to Pinnacle and The Greek, two of my previous faves.


    Reply
    I have nothing but GREAT things to say about Heritage. I have been paid and their customer rewards programs are TOP NOTCH!.  Another great reward is the *8th deposit for free* program. If you fail to cash out after your 8th deposit, Heritage will give you a deposit for free.....basically the deposit amount will be the average of your 8 deposits. Prompt payment, awesome rewards programs and an invite only VIP book.  Heritage rocks! Very happy to be a customer and they are very similiar to Pinnacle and The Greek, two of my previous faves.


     
    slike
    slike
    Prospect
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    Joined: Dec, 2012
    Posts: 192
    Posted: Apr. 15, 2013 - 4:26 PM ET #7

    Quote Originally Posted by Lapoo05:

    Has anyone with Heritage, think that they didnt receive all thier money on thier cash back program ? it is a good bonus, and a great way to get back some of your loses. However the last quarter Jan. thru Mar. I only received a quarter of my usual cash back. Not to mention that I wagered the same way with MORE money. Heritage response was that they dont keep records of wagers or deposits. They delete them after a week...I know sportsbooks keep these things on file due to fraudulent claims, but I guess Heritage is different..... Has anyone else run into this problem ???
    Been there 2 years, rarely a problem. The wager tracker when you login breaks down exactly how its calculated.  More to this story than he is posting. Maybe he just needs a hug.
    Reply
    Quote Originally Posted by Lapoo05:

    Has anyone with Heritage, think that they didnt receive all thier money on thier cash back program ? it is a good bonus, and a great way to get back some of your loses. However the last quarter Jan. thru Mar. I only received a quarter of my usual cash back. Not to mention that I wagered the same way with MORE money. Heritage response was that they dont keep records of wagers or deposits. They delete them after a week...I know sportsbooks keep these things on file due to fraudulent claims, but I guess Heritage is different..... Has anyone else run into this problem ???
    Been there 2 years, rarely a problem. The wager tracker when you login breaks down exactly how its calculated.  More to this story than he is posting. Maybe he just needs a hug.
     
    GOPHERNATION12
    GOPHERNATION12
    Veteran
    Participation Meter
    Joined: Sep, 2010
    Posts: 3353
    Posted: Apr. 18, 2013 - 8:12 PM ET #8

    Exactly. If you look at your cash back screen just for a few secs each day you will see the amount of your wagers that were credited to you. I have had exactly zero problems with their cash back program and my volume is fairly high. Remember, money line wagers are credited at half the wager on a point spread. 
    Reply
    Exactly. If you look at your cash back screen just for a few secs each day you will see the amount of your wagers that were credited to you. I have had exactly zero problems with their cash back program and my volume is fairly high. Remember, money line wagers are credited at half the wager on a point spread. 
     
    jacksorbetter
    jacksorbetter
    Rookie
    Participation Meter
    Joined: Aug, 2004
    Posts: 894
    Posted: Apr. 19, 2013 - 1:22 PM ET #9

    Kind of confused why he thinks he needs his deposit and payout records when his problem is his cash back reward.  The only thing that affects cash back is the amount of wagers put in play.  As others have said, they have it on the screen for you daily to see how it is calculated.
    Reply
    Kind of confused why he thinks he needs his deposit and payout records when his problem is his cash back reward.  The only thing that affects cash back is the amount of wagers put in play.  As others have said, they have it on the screen for you daily to see how it is calculated.
     
     
    timbaland99
    timbaland99
    Rookie
    Participation Meter
    Joined: Jan, 2008
    Posts: 929
    Posted: May. 1, 2013 - 4:05 AM ET #10

    If they are servicing USA customers then they would not admit to a paper trail or they may not have a paper trail at all in case this evidence were to be used in a case against them in the future, if they get accused of rubbing an illegal sportsbook that is servicing u s customers. 
    Reply
    If they are servicing USA customers then they would not admit to a paper trail or they may not have a paper trail at all in case this evidence were to be used in a case against them in the future, if they get accused of rubbing an illegal sportsbook that is servicing u s customers. 
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