Closed my account after this one happened. I bet $100 on the left hand of Blackjack Early Payout of their live dealer casino and was dealt A3 dealer showing a 8. I pressed "hit" and next card was a 3 to give me a 7/17. I then pressed hit again and another 3 was dealt giving me a 20. I was offered $175 early payout but pressed stand instead. Dealer showed some card and two cards later had a total of a 17. My 20 vs dealers 17. However, instead of being credited $200 my bet LOST. I contacted the pitboss and was told that I pressed "stand" when I had A3, which I DID NOT DO. No one stands on a soft 14, it is a free hit. My options were clearly visible when I had the 20 and could've taken $175 early payout, the option WAS bright green meaning it was available and I had not stood or taken an early payout before some of the cards dealt. THIS IS SUCH BS.
To remove first post, remove entire topic.
Closed my account after this one happened. I bet $100 on the left hand of Blackjack Early Payout of their live dealer casino and was dealt A3 dealer showing a 8. I pressed "hit" and next card was a 3 to give me a 7/17. I then pressed hit again and another 3 was dealt giving me a 20. I was offered $175 early payout but pressed stand instead. Dealer showed some card and two cards later had a total of a 17. My 20 vs dealers 17. However, instead of being credited $200 my bet LOST. I contacted the pitboss and was told that I pressed "stand" when I had A3, which I DID NOT DO. No one stands on a soft 14, it is a free hit. My options were clearly visible when I had the 20 and could've taken $175 early payout, the option WAS bright green meaning it was available and I had not stood or taken an early payout before some of the cards dealt. THIS IS SUCH BS.