Posted:
#1
Hey all,
Long time reader around these boards, so thanks to everyone who contributes. Fortunately, I've never felt the need to post any negative sentiments in regards to an experience I've encountered with a book because I have been happy playing at Heritage, Bookmaker and 5Dimes for the last 10+ years. For the sake of being accurate, I've played exclusively at Heritage for the last 4 or 5 of those years.
Although, today I've finally reached my breaking point with Heritage and would like to share my experience here as a cautionary tale, because over the last few days I've experienced the worst level of customer service in all my years of playing online...and I cannot let it go unnoticed.
Before I get into my story, I'd like to state that I am just now getting into Bitcoins, as it seems this is going to the most viable and easy way to deposit/withdrawal going forward. I'm just stubborn and don't like the fluctuations and the fact it is a cryptocurrency which is why I've held out til now. With that being said, I have been limited to check withdrawals for the last year or two because anyone who plays at Heritage knows the ** limit was cut to 300 a while ago (+40 in fees), and that's not feasible for most. I'm a lower level recreational player that will only deposit a couple hundred a month unless i'm carrying a balance and I will typically cash out around 1K at a time.
Now that you have some background info...let me get into all the issues I've encountered with Heritage while trying to procure a measly $750 check withdrawal. The check was requested on January 4th, and I've still yet to collect. This is now business day 18. This is due to Heritage sports providing their processor with the wrong address. How can this happen you ask? I have been wondering the same thing. It's even more pathetic because I uploaded new utility bills to update my address ON THE SAME DAY as the withdrawal request. I will also mention that my updated address was fairly similar to the old one on file because I moved 4 months ago, but within the same condominium complex. Therefore, the change in address would be akin to something like this...1250 Main Street Unit #306 updated to 1200 Main Street #109. Even though it still would be unacceptable because I double-verified the address with them when making the request....I am not an unreasonable person and would have tacked this mistake up to a simple oversight or clerical error on their end.
Long time reader around these boards, so thanks to everyone who contributes. Fortunately, I've never felt the need to post any negative sentiments in regards to an experience I've encountered with a book because I have been happy playing at Heritage, Bookmaker and 5Dimes for the last 10+ years. For the sake of being accurate, I've played exclusively at Heritage for the last 4 or 5 of those years.
Although, today I've finally reached my breaking point with Heritage and would like to share my experience here as a cautionary tale, because over the last few days I've experienced the worst level of customer service in all my years of playing online...and I cannot let it go unnoticed.
Before I get into my story, I'd like to state that I am just now getting into Bitcoins, as it seems this is going to the most viable and easy way to deposit/withdrawal going forward. I'm just stubborn and don't like the fluctuations and the fact it is a cryptocurrency which is why I've held out til now. With that being said, I have been limited to check withdrawals for the last year or two because anyone who plays at Heritage knows the ** limit was cut to 300 a while ago (+40 in fees), and that's not feasible for most. I'm a lower level recreational player that will only deposit a couple hundred a month unless i'm carrying a balance and I will typically cash out around 1K at a time.
Now that you have some background info...let me get into all the issues I've encountered with Heritage while trying to procure a measly $750 check withdrawal. The check was requested on January 4th, and I've still yet to collect. This is now business day 18. This is due to Heritage sports providing their processor with the wrong address. How can this happen you ask? I have been wondering the same thing. It's even more pathetic because I uploaded new utility bills to update my address ON THE SAME DAY as the withdrawal request. I will also mention that my updated address was fairly similar to the old one on file because I moved 4 months ago, but within the same condominium complex. Therefore, the change in address would be akin to something like this...1250 Main Street Unit #306 updated to 1200 Main Street #109. Even though it still would be unacceptable because I double-verified the address with them when making the request....I am not an unreasonable person and would have tacked this mistake up to a simple oversight or clerical error on their end.
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