DON'T EVER USE YOUWAGER!!!

Question

I have had an account at YouWager for 4&#x2B; years and have used the sports book intermittently over that time period. I received an e-mail from an account rep Omar over at YouWager.eu on Thursday August 28th asking me to e-mail him back because he has some bonuses available for my account. I asked him what the bonuses were and he said 40% of deposit in free play, $25 additional free play and two spins on the wheel of fortune wheel. He mentions nothing else in his e-mail. I told him that I would deposit $1,500 for those bonuses. Two weeks go by and I contact YouWager about potentially making a withdrawal. I chat with Pablo and although my rollover requirements have been satisfied I am not able to make a withdrawal. He told me that I have to keep the deposit in my account for 30 days. I have bet online for the better part of 10 years now, so I have been around the block once or twice. The rollover requirements I understand but the 30 days is my problem. Unless it is your first deposit I don&#x27;t know any other book that does that. I asked Pablo where is that posted on his website? I have never heard of that rule and it isn&#x27;t posted on your website and Omar never mentioned anything about any requirements. He acknowledged that it wasn&#x27;t posted on the website but that was the rule and that I would have to speak with Omar. After two days of me sending Omar e-mails and not hearing back I contacted Pablo again and he advised me that Omar was avoiding my e-mails because he knows he screwed up and that I had to call him and ask to talk to his manager. I gave YouWager a call and asked to speak with Omar, again Omar wasn&#x27;t available, I asked to speak with a manager and was informed that YouWager doesn&#x27;t have managers all the reps work independently. I was also told that even I got a hold of Omar he couldn&#x27;t fix it anyways because the system won&#x27;t allow it. Long story short I find it completely unacceptable that YouWager screwed up, their employees have even admitted to me they screwed up (both on the phone and in writing, which I have copies) and still they don&#x27;t want to do anything to fix it!!! It is unbelievable to me that they know they screwed up, I know they screwed up and their response is tough!!! Needless to say in two weeks when I can make a withdrawal I will be closing my account with them.

sean2114 · Accepted Answer

I have had an account at YouWager for 4&#x2B; years and have used the sports book intermittently over that time period. I received an e-mail from an account rep Omar over at YouWager.eu on Thursday August 28th asking me to e-mail him back because he has some bonuses available for my account. I asked him what the bonuses were and he said 40% of deposit in free play, $25 additional free play and two spins on the wheel of fortune wheel. He mentions nothing else in his e-mail. I told him that I would deposit $1,500 for those bonuses. Two weeks go by and I contact YouWager about potentially making a withdrawal. I chat with Pablo and although my rollover requirements have been satisfied I am not able to make a withdrawal. He told me that I have to keep the deposit in my account for 30 days. I have bet online for the better part of 10 years now, so I have been around the block once or twice. The rollover requirements I understand but the 30 days is my problem. Unless it is your first deposit I don&#x27;t know any other book that does that. I asked Pablo where is that posted on his website? I have never heard of that rule and it isn&#x27;t posted on your website and Omar never mentioned anything about any requirements. He acknowledged that it wasn&#x27;t posted on the website but that was the rule and that I would have to speak with Omar. After two days of me sending Omar e-mails and not hearing back I contacted Pablo again and he advised me that Omar was avoiding my e-mails because he knows he screwed up and that I had to call him and ask to talk to his manager. I gave YouWager a call and asked to speak with Omar, again Omar wasn&#x27;t available, I asked to speak with a manager and was informed that YouWager doesn&#x27;t have managers all the reps work independently. I was also told that even I got a hold of Omar he couldn&#x27;t fix it anyways because the system won&#x27;t allow it. Long story short I find it completely unacceptable that YouWager screwed up, their employees have even admitted to me they screwed up (both on the phone and in writing, which I have copies) and still they don&#x27;t want to do anything to fix it!!! It is unbelievable to me that they know they screwed up, I know they screwed up and their response is tough!!! Needless to say in two weeks when I can make a withdrawal I will be closing my account with them.

sean2114 · Answer

I know people give 5dimes crap from time to time and Tony is very rough around the edges (some customer service classes wouldn't hurt that guy) but I will say outside of that incident where they stole $28k from that guy I have always found them to be fair and honest. It sucks being an American, no Matchbook and no Pinnacle. Hopefully those clowns in congress get their garbage together sooner rather than later so we can start getting some decent options for online books again.

Lastly for those of you that read SBR, I woulnd't even bother that site is a total scam as well they are in bed with the books too. Best we can do is to keep using forums to get the truth out about these books.

PGAromes82 · Answer

I have been with Youwager for a long time as well. There customer service is horrid! They payout quick and that&#x27;s what matters to me. Never had an issue there. I stay away from almost all bonuses because I had an issue like this happen. There is always a catch when it comes to their bonuses. So I stopped taking them. All of these offshore books are sketchy but not much we can do other than a local. BOL Bro

StevenC · Answer

I have played with Youwager for a couple of years now and here is my understanding about the withdrawal and rollover policy. Let's say for example, you deposited $100 with a 10% reload bonus. That would put your account at $110. You would have to wager 4.5 times the $110 in order to make a withdraw. So, if you do the math, that means you would have to wager $495 to satisfy the rollover requirement before you can make a withdraw. You can withdraw your entire bankroll minus the $110 because you have to keep $110 in your account for at least one month. Hope this helps. By the way, their customer service is below average at best.

sean2114 · Answer

I actually did dig up those rules buried on the website and those are the normal rules but according to YouWager I received a special October bonus which has a 6x rollover and no withdrawals at all for 30 days. I can&#x27;t even just withdraw my winnings. Like i said earlier none of this was made aware to me when I deposited money with them. I have the e-mails (which I have sent over to them) and even though I have had two different employees acknowledge they screwed up still no one is willing to do anything about it. I can forgive the screw up, we all make mistakes, what  I can&#x27;t forgive is screwing up than telling me too bad. They screwed up and thus I should not be held to the "special bonus" rules.

PGAromes82 · Answer

Yeah that is the risk we take with using these offshore sites. They know our options are limited so that&#x27;s why they treat us this way. Its like they are told to act this way. They can care less about you taking your business elsewhere because where else you going to go. 5DIMES has its flaws also. Most do. Like I said I put up with the poop as long as they pay me quick. I would recommend once again to stay away from bonuses all together. This is where they get you.

BET THE HOOK · Answer

Its my understanding that you can always withdraw your winnings but not your deposit plus bonus for 30 days.

sean2114 · Answer

PGAROMES - I have never had problems with 5dimes but then again I don't take any bonuses from them, so you maybe onto something there. I agree they payout quickly but their lines suck compared to 5dimes so the big perk was the bonuses, without them I don't have much of a point in using them.

BET THE HOOK - Read above, I already addressed that issue, I received an October Bonus which does not allow you to make any withdrawals period, Winnings or deposit. Bottom line is they are pissed that I hit them for a good chunk of change and now they are pulling their garbage to keep my money in there longer in hopes that I will lose some of it back.

PGAromes82 · Answer

I&#x27;ve been trying 5dimes recently. The only thing I don&#x27;t like is they slow play on grading wagers. I want to get my money and re-wager. especially on the weekends. They are quick to grade a loss from what I&#x27;ve seen. lol

pitbullowner · Answer

Stay away from Andrew/Drew emails from youwager.  Both guys suck royally.

DON'T EVER USE YOUWAGER!!!

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