DON'T USE BOOKMAKER...

Placed a bet and later found out it was placed twice.  Contacted them via chat and the agent acknowledged it was a system error but I needed to contact wagering.  Contacted wagering and the "supervisor" stated it was my issue and there was nothing he would do.  I usually put at least $500/month and sometimes over $1K/month and been with them for over 1 year.  It was just a $50 bet and now I know.  Don't recommend using this site !

The supervisor said that after the agent acknowledged it was a system error?  Hm... I would've asked both the agent as well as the surpervisor "did 'I' place this bet?" And see the answers you get both 

None of these books will cancel bets no matter who fault it is it seems to be getting worse.

Just horrible customer service.

Even more reason it needs to get legalized, even nothing else for the regulation.  

I have been using Bookmaker for a long time now (I signed up with BetCris when Pinnacle moved out of the US and they moved me to Bookmaker) and have had zero, I repeat zero problems. That is with customer service, a deposit, a withdrawal, placing a wager, etc., etc. Their lines are not as good as 5dimes quite often and they do not have as many options as 5Dimes, but their are more reliable, their website does go down near as often as 5dimes and you don't ever have to deal with someone like Tony giving you cr.ap and acting like the allmighty

To me, it just sounds like you have a gambling problem, losing $500-1000 per month and whining over a $50 error.

Sharperimage is the kind of kid who gets punched in the face and wonders why.  I was simply stating the facts.

That was my whole point barstool.

Agree with HoustonSports; I have nothing but respect for Bookmaker. Have been with them for more than a decade, reliable customer service and fast payout rates

I also was high on Bookmaker which explains why I've been a loyal client for over 1 year.  This was just my first experience with bad customer service over what I thought was a simple mistake on their end.

So I assume the bet lost?  What if it would have won?