Been using Bookmaker for several years now and have never ran into any problems. A big reason why I play here is for the quick payouts, but this past experience has me questioning them which is sad.
I currently have two back2card payouts that were approved and processed on March 1st and 8th. It is now march 25th and I have not recieved any payments yet. I have contacted them many times checking in constantly, but they keep telling me that their 3rd party processor is going through updates and it has delayed payouts for a few weeks. I have also been getting answers saying it's holy week so the payments are being delayed due to that as well. I can't really complain too much because they have always been good in the past, but I am getting frustrated waiting for money that should be in my account already. Anyone else having problems with payouts from bookmaker? I've been reading a few things that make it seem like a few people are experiencing the same thing.....
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To remove first post, remove entire topic.
Been using Bookmaker for several years now and have never ran into any problems. A big reason why I play here is for the quick payouts, but this past experience has me questioning them which is sad.
I currently have two back2card payouts that were approved and processed on March 1st and 8th. It is now march 25th and I have not recieved any payments yet. I have contacted them many times checking in constantly, but they keep telling me that their 3rd party processor is going through updates and it has delayed payouts for a few weeks. I have also been getting answers saying it's holy week so the payments are being delayed due to that as well. I can't really complain too much because they have always been good in the past, but I am getting frustrated waiting for money that should be in my account already. Anyone else having problems with payouts from bookmaker? I've been reading a few things that make it seem like a few people are experiencing the same thing.....
JUST HAD MY WITHDRAWAL TO CARD FOR 700 PUT BACK INTO MY HERITAGE ACCOUNT THEY ARE SAYING THEY ARE EXPERIENCING DELAYS WITH THIS OPTION AND RECCOMEND I WITHDRAW WITH MONEYGRAM.
JUST FYI
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JUST HAD MY WITHDRAWAL TO CARD FOR 700 PUT BACK INTO MY HERITAGE ACCOUNT THEY ARE SAYING THEY ARE EXPERIENCING DELAYS WITH THIS OPTION AND RECCOMEND I WITHDRAW WITH MONEYGRAM.
Been using Bookmaker for several years now and have never ran into any problems. A big reason why I play here is for the quick payouts, but this past experience has me questioning them which is sad.
I currently have two back2card payouts that were approved and processed on March 1st and 8th. It is now march 25th and I have not recieved any payments yet. I have contacted them many times checking in constantly, but they keep telling me that their 3rd party processor is going through updates and it has delayed payouts for a few weeks. I have also been getting answers saying it's holy week so the payments are being delayed due to that as well. I can't really complain too much because they have always been good in the past, but I am getting frustrated waiting for money that should be in my account already. Anyone else having problems with payouts from bookmaker? I've been reading a few things that make it seem like a few people are experiencing the same thing.....
They told you it was because of holy week? Hahahahaha. Diamond Sports book (BookMaker/BetDSI) are the absolute worst. I requested a pay2card payout last month and it took 11 business days to get to my card because it was "chinese new years". I made a thread advising people to get all of their money out of Diamond sports book asap and go some place else. They shut down all bitcoin payouts for everybody yet they still take bitcoin deposits. The amount of lies they've told me on the phone is absolutely ridiculous. With the problems 5dimes is having and Diamond sportsbook and the FBI investigation into WU being used by offshore sports books causing all bookies to stop paying out through WU I'd say it's only going to get worse.
Also this whole bank statement issue is a delay trick that BM/BetDSI will pull after 10 business days or so they can act like they are trying to figure out why you haven't gotten your money yet. I argued with them on the phone about it, I said why do I need to give you copies of my bank statements in order for you to request the trace ID from your processor so they can track the money? Your processor knows where the money is with or without my bank statements as they can track it....but BetDSI said I couldn't get the trace ID so I can track it myself by asking my bank where the money is if its in their system unless I gave them my bank statements which makes no sense. I had to "prove" the money wasn't in my account before they would ask their processor for the trace ID to see where it is lol.
Stay away from BookMaker/BETDSI!
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Quote Originally Posted by cuwgolfer:
Been using Bookmaker for several years now and have never ran into any problems. A big reason why I play here is for the quick payouts, but this past experience has me questioning them which is sad.
I currently have two back2card payouts that were approved and processed on March 1st and 8th. It is now march 25th and I have not recieved any payments yet. I have contacted them many times checking in constantly, but they keep telling me that their 3rd party processor is going through updates and it has delayed payouts for a few weeks. I have also been getting answers saying it's holy week so the payments are being delayed due to that as well. I can't really complain too much because they have always been good in the past, but I am getting frustrated waiting for money that should be in my account already. Anyone else having problems with payouts from bookmaker? I've been reading a few things that make it seem like a few people are experiencing the same thing.....
They told you it was because of holy week? Hahahahaha. Diamond Sports book (BookMaker/BetDSI) are the absolute worst. I requested a pay2card payout last month and it took 11 business days to get to my card because it was "chinese new years". I made a thread advising people to get all of their money out of Diamond sports book asap and go some place else. They shut down all bitcoin payouts for everybody yet they still take bitcoin deposits. The amount of lies they've told me on the phone is absolutely ridiculous. With the problems 5dimes is having and Diamond sportsbook and the FBI investigation into WU being used by offshore sports books causing all bookies to stop paying out through WU I'd say it's only going to get worse.
Also this whole bank statement issue is a delay trick that BM/BetDSI will pull after 10 business days or so they can act like they are trying to figure out why you haven't gotten your money yet. I argued with them on the phone about it, I said why do I need to give you copies of my bank statements in order for you to request the trace ID from your processor so they can track the money? Your processor knows where the money is with or without my bank statements as they can track it....but BetDSI said I couldn't get the trace ID so I can track it myself by asking my bank where the money is if its in their system unless I gave them my bank statements which makes no sense. I had to "prove" the money wasn't in my account before they would ask their processor for the trace ID to see where it is lol.
As of April 1st, a full month from when my pay2card withdrawal request was processed, I still haven't recieved my funds. I was on live chat with them AGAIN and got the same answer saying that the payouts are delayed and they are currently going through the holidays and that I should receive my money by the end of next week at the latest. I have been told that for 3 straight weeks. If bookmakers payments are being delayed, that's a huge problem as they have ALWAYS been solid with payouts. To make matters worse, I'm waiting on 2 payments and both are over 2k so it is leaving a sour taste in my mouth. I don't doubt I'll get the $$$, but the fact it has taken a month is disturbing and waiting on TWO payments that were both processed a week apart is frustrating.... sorry for the rant
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As of April 1st, a full month from when my pay2card withdrawal request was processed, I still haven't recieved my funds. I was on live chat with them AGAIN and got the same answer saying that the payouts are delayed and they are currently going through the holidays and that I should receive my money by the end of next week at the latest. I have been told that for 3 straight weeks. If bookmakers payments are being delayed, that's a huge problem as they have ALWAYS been solid with payouts. To make matters worse, I'm waiting on 2 payments and both are over 2k so it is leaving a sour taste in my mouth. I don't doubt I'll get the $$$, but the fact it has taken a month is disturbing and waiting on TWO payments that were both processed a week apart is frustrating.... sorry for the rant
How long did it take to have the money put back into your account
TOOK ABOUT 2 WEEKS SO NOW I HAVE MY MONEY BACK IN MY ACCOUNT AND I AM EITHER GOING TO HAVE TO WITHDRAW WITH MONEYGRAM BUT I CAN ONLY WITHDRAW UP TO 300 MAX PER WITHDRAWAL OR I AM GOING TO SETUP WITH BITCOIN
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Quote Originally Posted by Betson22:
How long did it take to have the money put back into your account
TOOK ABOUT 2 WEEKS SO NOW I HAVE MY MONEY BACK IN MY ACCOUNT AND I AM EITHER GOING TO HAVE TO WITHDRAW WITH MONEYGRAM BUT I CAN ONLY WITHDRAW UP TO 300 MAX PER WITHDRAWAL OR I AM GOING TO SETUP WITH BITCOIN
As of April 1st, a full month from when my pay2card withdrawal request was processed, I still haven't recieved my funds. I was on live chat with them AGAIN and got the same answer saying that the payouts are delayed and they are currently going through the holidays and that I should receive my money by the end of next week at the latest. I have been told that for 3 straight weeks. If bookmakers payments are being delayed, that's a huge problem as they have ALWAYS been solid with payouts. To make matters worse, I'm waiting on 2 payments and both are over 2k so it is leaving a sour taste in my mouth. I don't doubt I'll get the $$$, but the fact it has taken a month is disturbing and waiting on TWO payments that were both processed a week apart is frustrating.... sorry for the rant
If you didn't read my earlier post they told me the same sob story last month when I got a pay2card it took 11 business days and they told me ofc it was tax a maximum of 7 business days but it will be in my account in 3-5. They told me there was a delay only after I called in for like the 5th time that it was because of "chinese new years" because their processor was in China. Which is complete bullshit because I lived and taught english in China and commerce is the absolute #1 priority in China no matter what time of the year it is.
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Quote Originally Posted by cuwgolfer:
As of April 1st, a full month from when my pay2card withdrawal request was processed, I still haven't recieved my funds. I was on live chat with them AGAIN and got the same answer saying that the payouts are delayed and they are currently going through the holidays and that I should receive my money by the end of next week at the latest. I have been told that for 3 straight weeks. If bookmakers payments are being delayed, that's a huge problem as they have ALWAYS been solid with payouts. To make matters worse, I'm waiting on 2 payments and both are over 2k so it is leaving a sour taste in my mouth. I don't doubt I'll get the $$$, but the fact it has taken a month is disturbing and waiting on TWO payments that were both processed a week apart is frustrating.... sorry for the rant
If you didn't read my earlier post they told me the same sob story last month when I got a pay2card it took 11 business days and they told me ofc it was tax a maximum of 7 business days but it will be in my account in 3-5. They told me there was a delay only after I called in for like the 5th time that it was because of "chinese new years" because their processor was in China. Which is complete bullshit because I lived and taught english in China and commerce is the absolute #1 priority in China no matter what time of the year it is.
I just been on the phone for 1 hour with a supervisor. It's not looking good. I wouldn't leave them alone until they put the money back in my account which they will tell you they can't do. I promise you they can. This was last Tuesday. I then Putin a request for a check. This whole thing has started over again. Now there is a problem with this processor as well. I advise everyone to try and get your money as soon as possible and suspend playing for the next two months.
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I just been on the phone for 1 hour with a supervisor. It's not looking good. I wouldn't leave them alone until they put the money back in my account which they will tell you they can't do. I promise you they can. This was last Tuesday. I then Putin a request for a check. This whole thing has started over again. Now there is a problem with this processor as well. I advise everyone to try and get your money as soon as possible and suspend playing for the next two months.
I just been on the phone for 1 hour with a supervisor. It's not looking good. I wouldn't leave them alone until they put the money back in my account which they will tell you they can't do. I promise you they can. This was last Tuesday. I then Putin a request for a check. This whole thing has started over again. Now there is a problem with this processor as well. I advise everyone to try and get your money as soon as possible and suspend playing for the next two months.
this is incredible...i just joined a week ago because of all the good things i heard about this place...was gonna join five dimes but avoided this site because of all the tony posts...now someone says they don't take bitcoin withdrawals, which was gonna be one of my options, my first being the debit card they issue...i'm hoping this is an isolated case, but it doesn't sound good
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Quote Originally Posted by Betson22:
I just been on the phone for 1 hour with a supervisor. It's not looking good. I wouldn't leave them alone until they put the money back in my account which they will tell you they can't do. I promise you they can. This was last Tuesday. I then Putin a request for a check. This whole thing has started over again. Now there is a problem with this processor as well. I advise everyone to try and get your money as soon as possible and suspend playing for the next two months.
this is incredible...i just joined a week ago because of all the good things i heard about this place...was gonna join five dimes but avoided this site because of all the tony posts...now someone says they don't take bitcoin withdrawals, which was gonna be one of my options, my first being the debit card they issue...i'm hoping this is an isolated case, but it doesn't sound good
Phil: Welcome to our Live Chat Department. My name is Phil. How may I be of assistance?
Phil: Hello, I will be more than glad to assist you.
Phil: My apologies for the interruption, are you still with me? ME: Hello. I have been waiting on 2 payouts since March 1st and still haven't recieved them yet... I keep getting automated messages from you guys everytime I check in and try to get an update and you just tell me the processor is delayed on payments or that it is some holiday season so I'm hoping to get a real answer this time . I am wondering why I haven't recieved my money yet.. it appears you guys are slow paying alot of customers right now but mine has been over a month so this has to end
Phil: For security purposes, please confirm your password.
ME: Ma*****
Phil: Thank you! I appreciate it…
Phil: Please send us a picture of your bank statement from March the 8th up to date to prove you have not received the funds ME: Nope I'm not going to do that because I have already been asked to do that 2 weeks ago.... you guys think your customers are idiots and don't know when you are slow paying them. There are tons ot customer blogs and complaints going around right now and I am going to be saving a copy of this chat and loading it to where people can see it because this is ridiculous to treat your customers like that . You already have one of my bank statements from recently, so I'm not sending another one
Phil: My most sincere apologies for any inconvenience caused, it is just matter of time at this point.
ME:Really?? Because you all have been telling your customers the same... just stop with the crap, it's getting old. Thank you for the update though, I'll make sure this gets out so people see that you guys keep saying the same thing
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Please wait for a site operator to respond.
You are now chatting with 'Phil'
Phil: Welcome to our Live Chat Department. My name is Phil. How may I be of assistance?
Phil: Hello, I will be more than glad to assist you.
Phil: My apologies for the interruption, are you still with me? ME: Hello. I have been waiting on 2 payouts since March 1st and still haven't recieved them yet... I keep getting automated messages from you guys everytime I check in and try to get an update and you just tell me the processor is delayed on payments or that it is some holiday season so I'm hoping to get a real answer this time . I am wondering why I haven't recieved my money yet.. it appears you guys are slow paying alot of customers right now but mine has been over a month so this has to end
Phil: For security purposes, please confirm your password.
ME: Ma*****
Phil: Thank you! I appreciate it…
Phil: Please send us a picture of your bank statement from March the 8th up to date to prove you have not received the funds ME: Nope I'm not going to do that because I have already been asked to do that 2 weeks ago.... you guys think your customers are idiots and don't know when you are slow paying them. There are tons ot customer blogs and complaints going around right now and I am going to be saving a copy of this chat and loading it to where people can see it because this is ridiculous to treat your customers like that . You already have one of my bank statements from recently, so I'm not sending another one
Phil: My most sincere apologies for any inconvenience caused, it is just matter of time at this point.
ME:Really?? Because you all have been telling your customers the same... just stop with the crap, it's getting old. Thank you for the update though, I'll make sure this gets out so people see that you guys keep saying the same thing
Phil: Welcome to our Live Chat Department. My name is Phil. How may I be of assistance?
Phil: Hello Nicholas, I will be more than glad to assist you.
ME: Hello. I am currently waiting on 2 payments from march 1st and march 9th as they were both processed on those days. I still haven't recieved either payment and I keep getting excuses as to why I don't have my funds yet... instead of my payments being delayed even further, can the payment methods be switched as the back2card method is clearly having problems
Phil: For security purposes, please confirm your password.
ME: ******
Phil: Thank you! I appreciate it…
Phil: What methods did you use on those 2?
ME: Back2card and it has been over a month already.... it seems like this is the only payment method being delayed this long and I am getting frustrated will all the excuses so I want to consider switching payment methods
Phil: Are you able to hold while I check on that for you?
Me: Sure
Phil: Thank you very much for waiting!
Phil: Let me ask, do you have access to your online bank statement of the card?
Me: Yes I do... I already sent a copy about a week and a half ago, what so you need to know? I have not recieved either withdrawal if that is what you are wondering
Phil: Great, thanks...at this point we are returning the funds but we need another copy of your statement up to date please.
Phil: And you will receive a free pay out and a free play compensation.
Me : So if you are returning the funds, can I request a withdrawal via a different method?
Phil: That is correct, that is the point actually but we need you to please send your statement from March the 1st up to date to:payouts@bmaker.ag
Me: Ok, so after I do that then how long will it take everything to go back into my account?
Phil: It can take short 48 hours or less.
Phil: Please include your account number
0
Please wait for a site operator to respond.
You are now chatting with 'Phil'
Phil: Welcome to our Live Chat Department. My name is Phil. How may I be of assistance?
Phil: Hello Nicholas, I will be more than glad to assist you.
ME: Hello. I am currently waiting on 2 payments from march 1st and march 9th as they were both processed on those days. I still haven't recieved either payment and I keep getting excuses as to why I don't have my funds yet... instead of my payments being delayed even further, can the payment methods be switched as the back2card method is clearly having problems
Phil: For security purposes, please confirm your password.
ME: ******
Phil: Thank you! I appreciate it…
Phil: What methods did you use on those 2?
ME: Back2card and it has been over a month already.... it seems like this is the only payment method being delayed this long and I am getting frustrated will all the excuses so I want to consider switching payment methods
Phil: Are you able to hold while I check on that for you?
Me: Sure
Phil: Thank you very much for waiting!
Phil: Let me ask, do you have access to your online bank statement of the card?
Me: Yes I do... I already sent a copy about a week and a half ago, what so you need to know? I have not recieved either withdrawal if that is what you are wondering
Phil: Great, thanks...at this point we are returning the funds but we need another copy of your statement up to date please.
Phil: And you will receive a free pay out and a free play compensation.
Me : So if you are returning the funds, can I request a withdrawal via a different method?
Phil: That is correct, that is the point actually but we need you to please send your statement from March the 1st up to date to:payouts@bmaker.ag
Me: Ok, so after I do that then how long will it take everything to go back into my account?
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