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Betphoenix Major Problem

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Posts: 13
 
Prospect
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Joined: Aug, 2006
Posts: 12
Posted: #1
Has anyone had a problem withdrawing money from Betphoenix?  I have been a loyal customer for many years and have never made or requested any withdrawals.  Today, for the first time, I requested a $1,200 withdrawal.  First, I was told that there would be a $50 fee.  Then, I was told that I could only withdraw $1,000, even with the fee.  Then, after I requested the $1,000 withdrawal, I got a call from them 10 minutes later denyingmy request for any withdrawal.  According to the lady that I spoke with, she said that I had only bet  $23,890 and was required to bet $27,303 before I could withdraw because of roll over requirements.  Are you kidding me?  I have been a customer for probably 10 years and have never made a withdraw request.  then, this happens the first time?  Anyone else have this problem?  If you can't widow money from Betphoenix, why would anyone ever deposit money there?  Please help.
 
Veteran
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Joined: Jan, 2007
Posts: 1356
Posted: #2
you have to meet the rollover.. if you took a bonus thats common practice..
 
Veteran
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Posts: 1089
Posted: #3
What was your last deposit amount and last bonus amount etc? Was that the rollover for one deposit and bonus or are they trying to add rollovers from deposits and bonuses that should have been reset after you hit zero?
 
Prospect
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Joined: Jul, 2012
Posts: 290
Posted: #4
Ok wait..

10 years playing at a book and you NEVER withdrew?

I think your gambling problems runs deeper than betphoenix customer service issues 
 
Prospect
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Posts: 12
Posted: #5
I am a small gambler, maybe $10-30 per game.  I have never made a withdrawal request as I usually have less than $1000 in the account.  The collection of all my bets has been $23,000... I have not lost that amount.  They are refusing my withdrawal request as they are combining all of the free play deposits that I have made over the 10 years.
  
I asked if they could just remove the bonuses that have not yet been earned and they said that they would not allow any withdrawal until all have been played.  Really frustrating.
 
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Joined: Jul, 2007
Posts: 1359
Posted: #6
they are one of the worst books on the planet,good luck,i hope you get paid
 
Legend
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Joined: Sep, 2005
Posts: 41476
Posted: #7
You'll never get your money out of them
 
Veteran
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Joined: Aug, 2010
Posts: 3284
Posted: #8
Quote Originally Posted by sberlin999:

Has anyone had a problem withdrawing money from Betphoenix?  I have been a loyal customer for many years and have never made or requested any withdrawals.  Today, for the first time, I requested a $1,200 withdrawal.  First, I was told that there would be a $50 fee.  Then, I was told that I could only withdraw $1,000, even with the fee.  Then, after I requested the $1,000 withdrawal, I got a call from them 10 minutes later denyingmy request for any withdrawal.  According to the lady that I spoke with, she said that I had only bet  $23,890 and was required to bet $27,303 before I could withdraw because of roll over requirements.  Are you kidding me?  I have been a customer for probably 10 years and have never made a withdraw request.  then, this happens the first time?  Anyone else have this problem?  If you can't widow money from Betphoenix, why would anyone ever deposit money there?  Please help.
whats the use betting if you only withdraw ten yrs later?
 
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Joined: Aug, 2004
Posts: 1164
Posted: #9
Wow, thats a first.  A guy playing at a book for 10 years and never collecting.  You should take up a new hobby or let me become your bookie.
 
Prospect
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Joined: Dec, 2012
Posts: 192
Posted: #10
Guys having an issue getting paid, and making fun of him is the help the forum provides? Thx for the post- good info to know  before someone deposit
 
Veteran
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Joined: Nov, 2006
Posts: 1165
Posted: #11
10years and not collecting?? What ta garbage !
 
Legend
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Joined: Jan, 2008
Posts: 34330
Posted: #12
That is why I never take bonus offer from anyone. 

Good luck trying to get money from them.


 
 
Banned
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Joined: May, 2013
Posts: 25
Posted: #13
Quote Originally Posted by sberlin999:

Has anyone had a problem withdrawing money from Betphoenix?  I have been a loyal customer for many years and have never made or requested any withdrawals.  Today, for the first time, I requested a $1,200 withdrawal.  First, I was told that there would be a $50 fee.  Then, I was told that I could only withdraw $1,000, even with the fee.  Then, after I requested the $1,000 withdrawal, I got a call from them 10 minutes later denyingmy request for any withdrawal.  According to the lady that I spoke with, she said that I had only bet  $23,890 and was required to bet $27,303 before I could withdraw because of roll over requirements.  Are you kidding me?  I have been a customer for probably 10 years and have never made a withdraw request.  then, this happens the first time?  Anyone else have this problem?  If you can't widow money from Betphoenix, why would anyone ever deposit money there?  Please help.


Just seeing this thread now.  Having trouble getting paid from their sister book "Betmania" and I never even took a bonus......their reps calling me daily begging me to put the money back in my account.
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