AVOID BETONLINE.COM

They do not honor bonuses that they claim they will provide.

They will get as technical as possible in order to avoid honoring the Promotions they offer. I dealt with Warren there. He was rude, had a tone, argued with very little sense, and constantly changed his "rules" throughout our discussion.

This man argued with me over a 15% freeplay bonus, which in my opinion is about the weakest bonus available already. It was my first week with this site and he is insisting I have to email for the bonus.

NOWHERE on the VISA deposit page does it say email in for the bonus. It just says enter the promo code, which I did on every deposit. I asked Warren why my initial Free Play bonus was placed in my account without any email or phone call having to be made but now I had to on the reload?? He just says rules rules rules...

OK Warren, why are you willing to BREAK your rules and honor the reload bonus on the smallest one of my deposits but not the others? "Because it's the closest". But the others were mad the day before and the reload bonus should be honored on all deposits. "the rules" he says.

But Warren, you just broke your "rules" and gave me the free play from one of the deposits, you should honor your reload bonus promotion and put the free play for all of them. "NO, thats not happening" says Warren.

A little arguing, I tell him to close my account, he then calls me a "shithead". I say what was that Warren? You want to start talking now? "No, no. I said have a nice day"

Awful customer service, first book I've ever closed due to a genuine unwillingness from the book to make things right. Every book I've dealt with over the phone always value the customers action and understand in the long run they are going to usually come out ahead anyway so whats the difference on honoring all the bonuses they usually try not to honor. But not Warren at Betonline. All he wanted was to be right and lose a customer, so I have to share my story quickly with my fellow gamblers. Good Luck fellas.

From the site, and I am not a POKER or CASINO player so I sure didn't get the impression I needed to email for my SPORTS bonus :

To get your free play deposit bonuses for sports betting, simply enter promocode CCBONUS in the promocode field when you deposit using your credit card or TXBONUS when you use any other method. For casino and poker bonuses, please email freeplay@betonline.com after you have made your deposit. Include your user name (B18&$^# ) and which bonuses (casino or poker) you'd like applied to your account. They will be there within 24 hours of asking

They are horrible...didn't include horse racing wagers on my bonus rollover...no where on the site was that listed...they said it was an unwritten rule...I think they make it up as they go along...stick with heritage and sportsinteraction

Bonus suck...I never claim bonus from any book.

i never had any problems with them and get bonus on every deposit and pretty quick on withdrawls

Forget those bonus offers. Having those rollovers before you can withdraw is a joke. I never take any bonus money for that reason. If you need a bonus to get into action maybe you shouldn't be betting.

Agreed, BetOnline is good with the payouts, meaning, they are quick and reliable.  Fees, on the other hand, are outrageous, but at least I know I'll get my money from them.  Have never had a problem getting my money out, so no complaints here.  Just wish I could buy points on parlays.  Haha.

I ask for a bonus because it makes sense to me any time I'm trying to make a run.

Put in 200, start with 400...I need to give 4 dimes in action to cash out, which is definitely going to happen if my run is going to become a worthy number to cash out.

My first bet is going to be 400 in this example, if I hit I'm at about 760 and only need to give another 3600. I might go all in again one more time but after that I scale back. With wins and losses its easy to give the required action very quickly. I could care less if my personal style is approved by money management experts, you gamble yours I'll gamble mine.

The purpose of my post is that the BONUS WAS NOT HONORED, which is garbage. If you don't like using bonuses to double your initial deposit amount that's cool. I just don't appreciate being told something before I deposit and then having it not be respected after I do so.

yeah, I've gotta say bonuses are usually just a pain in the ass. Books can give you the run around with "rules" and rollovers etc etc, just go with 5 dimes. Best book out there for US players. Reduced juice. Fast and legit payouts, can't go wrong. 

The reason books offer you a bonus is because they know that most players go broke before the rollover is met. Does anyone think that they would offer a bonus for the bettors benefit. That's why casinos offer cash back for slot play and matchplay for table games because they know that the gambler will lose 10 times the amount of the cash back if they get the player into the casino. I'll repeat myself again NEVER TAKE ANY BONUS MONEY!!!!!!

Really scared!!