5dimes completely absurd customer service. Stealing time and money.

Question

Im not sure how 5dimes got its reputation for being a "pros site".

I have had multiple issues and ive been researchig a better place to put my money but unfortunately, I cannot put my money on Pinnacle. At the reccomendations of others I will probably try Heritage next time. If anyone has any other reccomendations for solid sites please let me know.

As for the issue, I made a deposit at 11am knowing I wanted to bet on the Masters at 12:45.

at 12:00, the money was still not through so I went on and asked if there was a problem. I told the guy ALL of my information. He assured me "everything is completely correct. Please relax sir, it can take up to 2 hours." I replied "Ok, im sorry, its just that last time this happened they said there was an issue with the # on the deposit.". "No sir everything is fine, it should be in shortly".

2 hours later... I completely missed all my bets. I go back on... after 15 minutes and 3 people they tell me "You entered a number wrong." There was no apology, no my bad.. instead.. they blamed it all on me and said "I need to be more careful when I fill it out".

We ended up getting into an hour long back and forth while im sitting there at work. For a while they were even refusing to put my money on and told me to go back to western union, ask them to cancel, and get a refund.... Thats when I realllly started flipping and told them im going to post the exact convo on covers and other websites. ALl of a sudden they bring a 4th person on who decided to put my deposit through in about 5 seconds.

Unreal situation that Ive never dealt with before. Beware 5dimes.

nyduccie · Answer

Im not sure how 5dimes got its reputation for being a "pros site".

I have had multiple issues and ive been researchig a better place to put my money but unfortunately, I cannot put my money on Pinnacle. At the reccomendations of others I will probably try Heritage next time. If anyone has any other reccomendations for solid sites please let me know.

As for the issue, I made a deposit at 11am knowing I wanted to bet on the Masters at 12:45.

at 12:00, the money was still not through so I went on and asked if there was a problem. I told the guy ALL of my information. He assured me "everything is completely correct. Please relax sir, it can take up to 2 hours." I replied "Ok, im sorry, its just that last time this happened they said there was an issue with the # on the deposit.". "No sir everything is fine, it should be in shortly".

2 hours later... I completely missed all my bets. I go back on... after 15 minutes and 3 people they tell me "You entered a number wrong." There was no apology, no my bad.. instead.. they blamed it all on me and said "I need to be more careful when I fill it out".

We ended up getting into an hour long back and forth while im sitting there at work. For a while they were even refusing to put my money on and told me to go back to western union, ask them to cancel, and get a refund.... Thats when I realllly started flipping and told them im going to post the exact convo on covers and other websites. ALl of a sudden they bring a 4th person on who decided to put my deposit through in about 5 seconds.

Unreal situation that Ive never dealt with before. Beware 5dimes.

Bling · Answer

5 Dimes is horrible, been going downhill for years.

golfkat · Answer

that is exactly why I do not play with them anymore. They invent

ways to give you a hard time. They will never make a deposit

easy, it is always something. I rather not play than play with

them.

BloodyGloves · Answer

You ever think about using your visa card?

All you need to do is deposit once using MG or WU, and you can always get your payout using those methods, even when you deposit with your card..

And they tell you, sometimes it takes a long time to get your funds posted..

5dimes is excellent, definitely a top 3 betting site.l ive NEVER had problems with them.. That Tony dude was even rspectful to me when i asked him a few questions regarding a bet..

Dont listen to this clown

VinnyCooch · Answer

Tony Williams is the King of ALL D@UCHES!

nyduccie · Answer

[Quote: Originally Posted by BloodyGloves] You ever think about using your visa card?&#xD;&#xA;&#xD;&#xA;All you need to do is deposit once using MG or WU, and you can always get your payout using those methods, even when you deposit with your card..&#xD;&#xA;[/Quote]&#xD;&#xA; &#xD;&#xA; I just went on and spoke to a 5d representative. He told me it doesnt matter if you deposit 99x through Western Union and once through CC. You will still have to be scanning them over old utility bills and BS like that if you deposit even once using a CC.

BloodyGloves · Answer

[Quote: Originally Posted by nyduccie]  &#xD;&#xA; &#xD;&#xA; I just went on and spoke to a 5d representative. He told me it doesnt matter if you deposit 99x through Western Union and once through CC. You will still have to be scanning them over old utility bills and BS like that if you deposit even once using a CC.   [/Quote]You dont have to scan garbage.. You can take a pic with your smart phone of a mere cell phone bill, drivers license or id and the cardmyou used. They will verify you in less than 24 hours.. Stop being lazy pimpin

DickyR · Answer

LOSER.

SportsFan9698 · Answer

LoserI deposit my money using CC and it is available within 30 seconds EVERY FREAKING TIMELast summer playing MLB I worked a $125 deposit up to $64,000 - No I&#x27;m not kidding.  I asked for a few withdrawals of about $10K each and the check was delivered as promised and it cleared.I have never experienced any of the "problems" that so many of you cite with 5dimes... you need to learn how to work things1)  Use CC for deposits.  If you don&#x27;t have one, get one.  Even a prepaid works if it is with the right bank.2)  Always and I mean ALWAYS use the IM chat window.  NEVER call in for deposits, withdrawals, etc.  There is countless reasons why you should do this, and I will not get into all the details now.3)  Always be courteous.  It&#x27;s simply a good rule to live byI have learned and followed these rules for years and never had any problem.

playdough · Answer

Thanks for the advice on the IM chat window. I have some pretty good guesses on why this would be more efficient.

LRM704 · Answer

So share with us how a man from Kentucky takes $125 and turns it into $64,000 ?

5dimes completely absurd customer service. Stealing time and money.

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