5 Dimes has been letting me down

About a week and a half ago I made a deposit using my VISA.  It did not go through, and it showed up as "cancelled" in the history.  So I then tried it again, for the same amount.  It was successful.  Problem is, I checked my bank account 4 days later and both charges hit my account.  So I called my bank, got on 5 dimes chat, and after about 30 minutes they corrected their mistake and gave me the deposit I was already charged for.  I then asked to be comped for my inconvenience, to which I was told no.  I then asked for a manager, and had to hassle with them until they finally gave me credit for some promotion they are currently running.  Fine.  It was settled.

Tonight I made a deposit for $115.  On the screen it said approved.  My balance however did not reflect this.  My bank account sure did, as it was missing the $115.  I got on live chat and they insisted there was nothing they could do and that I had to send in an email with my bank statement attatched.  So I did.  Waited 30 minutes.  Still no word and no money.  I then made another deposit for $100 using the other processor on the site.  This one had no issues.  I wagered $50.  I then forwarded my initial email to another one of their addresses, just in case.  About 20 minutes later, my whole account is shutdown.  I can't do anything.

I get on live chat and the person claims that the credit card department shut down the account, and they aren't available until 9AM the next day.  Interesting.  How can a department shut something down if they aren't available until the next day?  I then ask for a manager.  Oh there isn't one available.  No managers available around the clock?

This morning I wake up, account still suspended.  No email or phone response from them.  I log on to live chat.  They transfer me over to Silvia.  She confirms the charge went through, asks if I want it credited, credits it and then that is all.  I ask for an explanation, she says she emailed and called me.  I go back through my email, including spam, and there are no emails.  No missed calls or voicemails on my phone.  I asked her to forward her original email, which I'm still waiting on.  I probably won't receive it.

She offered no apology and was rushing to get me off of chat.

Very disappointed with 5 dimes.

It's a put on.