5 d imes down?

wtf

Yep. Probably up soon

I just spoke with someone live chat and they said it would be a couple more hours...this is the 2nd time in the last 3 weeks this has happened...they said they couldn't tell me what happened but promised it was an isolated incident...pretty bad

Still down and so are all mirror sites. I hope this isn't the end

How can you live chat with them if they are down ?

They are supposedly improving security. Hope this doesn't happen after reg season football starts.

Its back

Still no credit card deposits tho

The site is back up but I strongly suggest you carefully review your account. Many people, including myself, have balances that are off because winning graded wagers haven't been put back into accounts in the transaction category. I've been told they are aware of the problem and are working on it. They couldn't give me any time frame of when the accounts will be corrected.

I'm skeptical because of 5dimes history of poor customer service at times. The website issues have also gotten out of hand. They're a solid book in so many ways but they have a lot of customer service issues that need to be resolved.

lets not hand pick a bunch of examples of "poor customer service" from 5 dimes and define 5dimes as always bad customer service. You hear about the horror stories or bad instances but you never hear about the good times where they helped customers out. I've had a few wagers graded as a loss that they fixed and resolved the issue. They're revamping their site for security issues and addressing concerns that you all have expressed so give them a thumbs up for listening to you. If you seriously cant handle a few hours of not gambling then you have some gambling issues that you should probably get help. I'm sick of ppl coming on here and just blanket bombing 5dimes and labeling them as bad customer service, theyve always treated me well and if they screwed up they almost always correct the issue. Ive tried other sites and there isnt a better site than 5dimes. 

Be weary of 5 dimes

My account issue has been resolved but I'm not sure it would have gotten done if I hadn't brought it up. When I first called and spoke to someone in the wagering department, he put me on hold for a couple minutes to review my account. He came back on the line and said everything balanced. I then worked on my account and it took me almost an hour to find the mistakes. I emailed them the ticket numbers and now my account is fine.

It shouldn't be on the customer to find their mistakes but I had to do it or I wouldn't have gotten my account corrected. If you call them and ask the same question to ten different people, you'll most likely end up with ten different responses. Besides fixing their prehistoric website, they need a complete overhaul of their customer service department.