Wagerline Help Needed

I finished 3rd in the NHL Regular Season Contest and have yet to receive my $500 check.  I have sent you guys several emails and you  have yet to respond to me.  I would like an explanation of what is going on here.  The 1st place finisher of the contest claims to have received his check on May 21 and here it is a week later and I have no check or reasoning for the delay.

Hello rumpelteaser17,

You were sent an e-mail on the 15th of April asking you to confirm your address on your profile on wagerline...

We had as of now to receive a reply from you...

Please check your bulk/junk folder for the e-mail that was sent...

If your address on your profile is correct and you can verify this, we can begin the prize-shipping process..

Thank you,

C-T

I thought I had already sent you guys the reply.  I must have screwed something up while sending it.  My address and all other information on my profile are correct so you can go ahead and send me my prize.  I will reply to the original message you sent me again just in case this isn't enough.  Sorry for the misunderstanding.

Hello rumpelteaser17,

Now that you have confirmed your address, we will send out your prize...

Thank you,

C-T

Thank you for clearing this situation up

Bill,

I will notify our prize department and they should get back to you soon.
Thanks.

Covers Team