I'm a small business owner. Part of my business is printing blueprints. When I bought the business it came with 2 machines, old and older. I put older out to pasture recently. Old has cost me $2K to keep it running in 2014 & 2015. I've had enough of Old, it's down again and I'm done with it.
I research large format printers. I buy a new machine, $8K through a vendor that I've purchased a machine from previously and also purchase rolls of material & toners from currently.
I've had the new machine for 2-3 weeks, it runs great until it needs a new roll of paper. Rolls are 500 ft, 36" wide. The spindles that the paper sit on don't bite the roll core (major design flaw). I was told to put vinyl strips in the core to achieve a better fit. Today, tried to put a new roll on and fought it for 1.5 hours. Error code comes up on the led, never could get it running again. It's down.
Now the question: Can I force them to take it back because it has an obvious design flaw? It came in about 12 boxes that are now gone. What are my rights in this situation? The machine is financed through a third party.
Any advice is appreciated.
To remove first post, remove entire topic.
I'm a small business owner. Part of my business is printing blueprints. When I bought the business it came with 2 machines, old and older. I put older out to pasture recently. Old has cost me $2K to keep it running in 2014 & 2015. I've had enough of Old, it's down again and I'm done with it.
I research large format printers. I buy a new machine, $8K through a vendor that I've purchased a machine from previously and also purchase rolls of material & toners from currently.
I've had the new machine for 2-3 weeks, it runs great until it needs a new roll of paper. Rolls are 500 ft, 36" wide. The spindles that the paper sit on don't bite the roll core (major design flaw). I was told to put vinyl strips in the core to achieve a better fit. Today, tried to put a new roll on and fought it for 1.5 hours. Error code comes up on the led, never could get it running again. It's down.
Now the question: Can I force them to take it back because it has an obvious design flaw? It came in about 12 boxes that are now gone. What are my rights in this situation? The machine is financed through a third party.
Certainly this Manufacturer or Vendor has Reps that can make visits to it's customers. No? And you wonder why I call these thieves "corporate fukks"?
If it takes too long to get a Rep visit you are just going to bite the bullet and get an experienced repair technician in there ASAP and pay out of your own pocket. Surely there is a repair technician that can remedy the problem. Could it be something simple like starting with a slightly bigger paper roll? The third party financier will simply say it's your own trouble.
Oh, the joys of being a small business owner in today's USA.
GL
~~~~~ZOSO~~~~~
Certainly this Manufacturer or Vendor has Reps that can make visits to it's customers. No? And you wonder why I call these thieves "corporate fukks"?
If it takes too long to get a Rep visit you are just going to bite the bullet and get an experienced repair technician in there ASAP and pay out of your own pocket. Surely there is a repair technician that can remedy the problem. Could it be something simple like starting with a slightly bigger paper roll? The third party financier will simply say it's your own trouble.
Oh, the joys of being a small business owner in today's USA.
Although the display on the machine defaults to 500 ft and I specifically asked my rep if it took 500 ft rolls, and I was told that it did, it does not. It can only take a 300 ft roll. We "rolled out" some paper off the roll and it worked fine. In todays world the motor is built to a specific limit (that's across the board on everything actually). Way back when, things contained a lot of overkill, not anymore, the weight of the 500 ft roll is too much for the motor.
Also, my rep told me that they would never stick me with a machine that didn't meet the expectations. First technicians would be sent out and if they couldn't correct the problem the machine would be taken back (which is really good to know).
Thanks for your input, I bought a second machine, the first one is a 44" paper max width machine and the second is 36" max width (which is what most blueprints are anyway). They're awesome machine when they are printing, I can live with 300 ft roll limitation, just frustrating of how I had to learn that.
Detox, I've loaded hundreds of rolls of paper, it's not that hard and there's really only one way to load it. I'm satisfied that my rep found out what the error code was and solved it before any more misery of lost time.
Update:
Although the display on the machine defaults to 500 ft and I specifically asked my rep if it took 500 ft rolls, and I was told that it did, it does not. It can only take a 300 ft roll. We "rolled out" some paper off the roll and it worked fine. In todays world the motor is built to a specific limit (that's across the board on everything actually). Way back when, things contained a lot of overkill, not anymore, the weight of the 500 ft roll is too much for the motor.
Also, my rep told me that they would never stick me with a machine that didn't meet the expectations. First technicians would be sent out and if they couldn't correct the problem the machine would be taken back (which is really good to know).
Thanks for your input, I bought a second machine, the first one is a 44" paper max width machine and the second is 36" max width (which is what most blueprints are anyway). They're awesome machine when they are printing, I can live with 300 ft roll limitation, just frustrating of how I had to learn that.
Detox, I've loaded hundreds of rolls of paper, it's not that hard and there's really only one way to load it. I'm satisfied that my rep found out what the error code was and solved it before any more misery of lost time.
Hot Forum Topics
