Posted:
#1
WOW! My first attempt at posting this somehow didn't work, let me try again :) I am not re-writing everything but in shot, BO is incorrectly RE-GRADING tennis wagers in a way which defrauds bettors if the match ends in a player retirement. This is in regard to TOTALS (O/U). Please read the attached complaint (which I have officially submitted to SBR and am about to officially submit to Covers management). If you have been defrauded as I have been (me, on multiple occasions) then please submit a complaint to SBR AND Covers also. When it comes to ethics, legality, transparency, a $1 wager is no different than a $3,000 wager... PLEASE share and post a complaint no matter what amount of money you were robbed of.
BetOnline.ag (BO) has "unofficially" changed their policy to void ALL wagers (in reference to tennis matches) where the match ends in a player retirement. They grade (correctly) Over/Under wagers where the wager plays the 'over' during/immediately after the match only to later that day or the next calendar day to re-grade such matches as 'CANCELLED'. However, it is the standard practice AND reality for physical Books AND virtual/online/internet Books to grade Over/Under wagers as a win or loss at the time of the player retirement. BO has not published or posted publicly that they have changed this policy and they are fraudulently re-grading wagers which are winners as 'Cancelled'. I do have photographic evidence on multiple accounts of their malfeasants on this issue , including an email from their own "customer support" team. REAL WORLD EXAMPLE: If you have a pre-match or live play of OVER 18.5 (or 21.5) games and the match ends in a REAL & SANCTIONED scoreline of 1-6, 6-2, 3-4... which results in an Over/Under score of 22 games, they are negating ALL results of the match. However, If you wagered at any point prior to the beginning of the match or during the match (Live Play) O/U 18.5 games (for example), once that number of games has been completed, that is the number which is counted for TOTAL wagers. This is standard industry wide for both online sportsbooks and in-person sportsbooks unless EXPLICITELY AND CLEARY STATED IN THIER RULES AND/OR TERMS OF AGREEMENT. As such, betonline.ag is clearly in violation of the standard rules & practices of the industry and inasmuch, are arbitrarily & fraudulently altering the grading of wagers without legal and ethical cause. This is a HIGHLY SERIOUS matter that needs to be addressed and investigated by an independent 'authority' outside of BO to ensure that bettors are not being defrauded (which we currently are). At the very least, BO needs to have their rating downgraded while under such investigation to protect bettors and the integrity of SBR, Covers, etc.
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