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Forum: Las Vegas
Author: [Las Vegas] Topic: HELP!! Fist Trip to LV = AWFUL EXPERIENCE
MrJordyB PM MrJordyB
Joined: Mar 2013
Posts: 3
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Posted: 3/29/2013 3:08:08 PM
Good afternoon Covers,

Hoping you can help me out with some expert advice...

My fiance and I had a trip scheduled at the MGM Grand from 3/27-30 for our Honey Moon.

We arrived at MGM, checked-in w/ no problem (they sent up a bottle of Champagne without us saying a word regarding the situation) and we headed to our room with an amazing view.  We changed out of our "airport clothes" and headed down to the bars/casino & thats where the problem's began...

Not one place would accept my ID.  We're from Wisconsin and the state is issuing new ID's.  Not ONE place would accept my ID in the place. 

We talked to EVERYBODY, and nobody was helpful one bit.  The last person I ended up talking to was a punk named Caesar at the front desk; he was manager of managers or something along those lines.  At first Caesar seemed to be genuine and very helpful.  He left us for about 5 minutes and came back with "great news."  He told us that he'd just been on the phone with their sister hotel, the Excalibur,'s head of security and that a wrist band was waiting for me.  He even gave me his card to give to HOS.  We went over there (this was the second time we had been directed to the Excalibur) and HOS had no idea what I was talking about.

We headed back to MGM Grand and wanted to see Caesar.  He came out with this garbage-eating grin on his face, knowing that he punked us.  We had decided we had enough and my wife informed him that we'd be checking out immediately.  He told us our card would only be charged for one night & that the security deposit and remaining nights would be taken off.  We asked for a this promise in writing also - which he was reluctant to do, but finally wrote up.  However, he refused to to sign his name, which I found suspicious. 

A few hours later after we had found a flight back home, packed everything back up and were about to head out my wife wanted to double check that our card had not been charged as we had come not to trust Caesar one bit.  The gentleman at the front desk at the time - I wish I had looked at his name badge - was extremely kind and the only understanding person we had crossed in our short stay.  He informed us that the card had been charged, but he promptly reimbursed the charges before we headed out.

This was our first trip to Vegas and more importantly our Honey Moon - just looking for a little advice on what to do from here?  I'd much rather be in LV right now chilling in 80* weather than back in Milwaukee.  Help us out Covers!

Appreciate it!!
heinz2141 PM heinz2141
Joined: Aug 2007
Posts: 246
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Posted: 3/29/2013 3:51:16 PM
I guess I'm not sure what kind of help you're looking for, as it sounds like you're sitting in WI right now?

It's a fairly elaborate story, so I can't see why it'd be made up, but it just seems odd that this of all things would be your first post.  I googled "new Wisconsin drivers license 2013" and found several images and articles about the license changing, some even from the DOT.  Did you show that type of thing to anyone in LV? 

I'd have a hard time believing you got turned down everywhere.  Did you try and gamble or drink other places besides the MGM that turned you down, as you only say "in the place"?  Somehow that license was good enough to use to check in to the hotel?

I guess I'd try and email their corporate help department with these same facts and see if they'll do anything. 
Bling PM Bling
Joined: Sep 2005
Posts: 41364
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Posted: 3/29/2013 8:53:53 PM
Covers may be able to help out with an online book (though they have never had, search for "Beted" threads), but they sure as heck can't help out with this. 

I would call MGM Resorts (the parent company) as soon as possible and explain your ordeal.  I bet you get some free rooms out of it, possibly some other comps.  Vegas is a fun time, but the city is full of a$$ holes. 
MrJordyB PM MrJordyB
Joined: Mar 2013
Posts: 3
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Posted: 3/29/2013 10:59:40 PM
I tried everything; showing them stuff from the DOT website, my boarding pass ticket, EVERYTHING!
guido92defran PM guido92defran
Joined: Dec 2011
Posts: 1938
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Posted: 4/4/2013 2:09:42 PM
hahaha u dont go with your fiance to vegas u moron. u go with your friends
The8ofCups PM The8ofCups
Joined: Aug 2010
Posts: 816
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Posted: 4/7/2013 6:40:31 AM
Three days in Vegas is your honeymoon?  You got frustrated the first day and jumped on a flight home?  How much did changing your flights cost?

mbialowas PM mbialowas
Joined: Feb 2009
Posts: 4365
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Posted: 4/9/2013 5:40:25 PM
Going with the wife to Vegas is like taking a ham and cheese sandwich to a smorgasbord
Forum: Las Vegas
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