Messages

Forum Index : Gaming Industry - US : Messages
Author: [Gaming Industry - US] Topic: BetPhoenix Customer Service is Horrible
Blakejeff send a private message View Space | Blog | Friends | Playbook | My Sportsbook: Bodog |
Blakejeff
Participation Meter
Captain
Joined: Dec 2005
Posts: 5795
Location: Virginia
#1
Posted: 6/10/2011 3:56:22 PM

I'm very frustrated with BP.com and their new changes. I put my money in this book because of the low bet minimums and bonuses. Now, both are bitng me in the behind. I'm a small time gambler so I do like $2-3 bets.

Now they've raised their wagers to $5 minimums. They've done so for awhile. Despite that I've been able to get smaller wagers in. Now they've shut that out completely. I've tried multiple explanations to find out why I was able to do this before but no one there has any clue whatsoever.

Now all I want to do is take my original $100 deposit out forgoing the rest of the money which i swear some books allow you to do. I can't even do that. I sent an email to Richard but I doubt he'll even get back to me.

I want my money out of this book. Do any other books have lower bet minimums?

quote
woopdurritis send a private message View Space | Blog | Friends | Playbook |
woopdurritis
Participation Meter
Banned
Joined: May 2007
Posts: 22212
Location: Virgin Islands
#2
Posted: 6/10/2011 6:25:27 PM
Bet Phoenix seems to be in trouble.  Richard stopped responding to e-mails months ago.  I also constantly get phone calls from Jay Galloway asking me to deposit.  Made off with a few grand from them, probably will never be back.
quote
Betphoenix send a private message View Space | Blog | Friends | Playbook | My Sportsbook: BetPhoenix |
Betphoenix
Participation Meter
Rookie
Joined: Nov 2008
Posts: 842
Location: Costa Rica
#3
Posted: 6/13/2011 2:02:49 PM
Blakejeff...I moved that mail to the CS side to see about getting you an exception on this.  Woop, I am here if needed.
quote
MRSARATOGA
RSI Wagerline RSI Rating
send a private message View Space | Friends | Playbook | My Sportsbook: MGM Grand |
MRSARATOGA
Participation Meter
All-Star
Joined: Mar 2004
Posts: 14150
Location: Massachusetts
#4
Posted: 6/13/2011 4:01:05 PM

Hi Richard........I would term the new site design so so.  A couple of things.....1) Is it possible to have the current balance appear on all pages and not just in figures (if you are making different plays you have to always go back and see what is left), 2) Current balance should be what is available to play and not include the "amount at risk" number.

 

quote
Betphoenix send a private message View Space | Blog | Friends | Playbook | My Sportsbook: BetPhoenix |
Betphoenix
Participation Meter
Rookie
Joined: Nov 2008
Posts: 842
Location: Costa Rica
#5
Posted: 6/14/2011 12:16:32 PM
MRSARATOGA,

We have to go about re-establishing a lot of the old "value added" UI to the new system.  This will take a little time, but will happen.  I will see if these two items you have here are quick and easy fixes to the back end.
quote
MRSARATOGA
RSI Wagerline RSI Rating
send a private message View Space | Friends | Playbook | My Sportsbook: MGM Grand |
MRSARATOGA
Participation Meter
All-Star
Joined: Mar 2004
Posts: 14150
Location: Massachusetts
#6
Posted: 6/14/2011 12:34:44 PM
quote
Blakejeff send a private message View Space | Blog | Friends | Playbook | My Sportsbook: Bodog |
Blakejeff
Participation Meter
Captain
Joined: Dec 2005
Posts: 5795
Location: Virginia
#7
Posted: 6/14/2011 6:31:17 PM
Richard, I appreciate the response although nothing is happening yet. I'm heavily leaning towards taking my money and leaving anyways. I just have a sour taste in my mouth from you guys.
quote
Blakejeff send a private message View Space | Blog | Friends | Playbook | My Sportsbook: Bodog |
Blakejeff
Participation Meter
Captain
Joined: Dec 2005
Posts: 5795
Location: Virginia
#8
Posted: 6/16/2011 11:50:32 AM
See, it's been days and nothing has happened. I'm assuming Richard's a higher up and yet it hasn't been changed. I really want my money out of this book...I dont care if I get the limits lowered. This is pretty sad customer service.
quote
josbran
RSI Wagerline RSI Rating
send a private message View Space | Friends | Playbook |
josbran
Participation Meter
Veteran
Joined: Oct 2003
Posts: 1663
Location: United States
#9
Posted: 6/17/2011 6:00:08 AM
Why would anyone want to bet less than $5.00 on a sporting event anyway? I bet at least $25 on a single game and $10 on four team parlays. Maybe you should not be betting at all if you are worried about adding two or three dollars to your bets.
quote
Blakejeff send a private message View Space | Blog | Friends | Playbook | My Sportsbook: Bodog |
Blakejeff
Participation Meter
Captain
Joined: Dec 2005
Posts: 5795
Location: Virginia
#10
Posted: 6/18/2011 9:34:08 AM
Maybe you should mind your business chump.
quote
Gman101 send a private message View Space | Blog | Friends | Playbook |
Gman101
Participation Meter
Banned
Joined: Feb 2010
Posts: 207
Location: Minnesota
#11
Posted: 6/18/2011 2:57:24 PM
Betphoenix is a horriable site. And there Live casino is a SCAM. just like there cashouts. Good Luck
quote
BillyO send a private message View Space | Friends | Playbook | My Sportsbook: JustBet.cx |
BillyO
Participation Meter
Covers Referee
Joined: Dec 2004
Posts: 192
Location: Ireland
#12
Posted: 6/21/2011 5:54:15 AM
No one seems to know what is going at BP anymore - they used to be much better than this. Richard is doing all he can from I can tell - but the owner Dino seems to be the one who is messing things up.

A number of staff have left abruptly over the last month - they are saying they have not been paid by Dino - but Dino is saying the staff were fired due to theft - so who do you believe?

So this has left the current CS Team under much more pressure - and why we are seeing some of the issues now.

The slow pay is a result of BP losing a few processors who Dino says took there money - the Korean investors he has are reluctant to put anymore money into BP as they are not happy with the previous investment into the live casino - which they had hoped other sportsbooks would pick up - but to date have not - and has cost a small fortune.

Saratoga you seem happy with Richard & BP - and have many cotnacts in CR - what are you hearing on soem of this?


quote
Forum Index : Gaming Industry - US : Messages
You have entered the forum as a GUEST. 
You must login/register to post or reply.