I have some examples:
NEW YORK NEW YORK-- I was having a bad luck day. I was playing the slots at NYNY and ordered a beer from the cocktail waitress (as long as you are gambling, the drinks are free in Vegas. You don't have to tip the waitress, but most players do, me included). She brought me my beer, I reached into my pocket and only had 45 cents, so I gave it to her. She said, "Wow, a 20-cent tip!" She was making fun of the tip I gave to her!" I immediately cashed out and ran her down. In front of other customers, I reamed her for making fun of my tip, which was 45 cents, not the 20 cents she claimed. She was embarrassed and she appologized for the indescression which was the right thing for her to do. The appology calmed me down and I went on my way, knowing that she had learned her lesson. If you make a living off tips in Vegas, keep in mind some gamblers are down on their luck and may tip you little or nothing at all. That doesn't mean they are tightwads. But there are some people who don't tip at all. That's just the nature of the game.
Example 2: I was at the Aria Casino and went up to a bartender and asked him to switch the TV to a football game I had bet on. Now keep in mind, they had 3 TV screens showing ESPN and other sports shows that nobody was watching. I had even went into the sportsbook and asked the manager what sattellite channel the game was on so I could provide that info to to the bartender. After doing so, the bartender told me to go watch the game in the sportsbook. I was truly flabbergasted! I could have taken the matter to a higher level, but by this time I was so displeased by the customer service in virturally all MGM resorts. I no longer do business there, as their training program is shoddy. Furthermore, when you go to the cashier in MGM resorts, they have no line markers, so it's every customer for themselves. I've had many customers cut in front of me, usually I say something, but I get tired of having to do so.
Good Customer Service Story: I was playing slots at the Wynn, which is probably the highest-class place in town. I ordered a beer. When the waitress brought it to me I realized I didn't have any money in my pocked, all my money (and it wasn't much) was in the slot machine. I appoligized to the waitress for not being able to tip her. She said with a smile on her face, "Don't worry about that. Now get lucky and get some of your money back!" And she said it so sincerely! See, she was trained to appreciate tips but realize that people are gamling and might not be able to tip at all. And I was playing a penny slot in a high-class joint, it didn't matter, she still treated me like I was a high roller. I really like the treatment you get at the Wynn. I also received good treatment from other employees there.
Any other stories? Good or bad?